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“Very nice place, but....”

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The Ritz-Carlton New York, Battery Park
Ranked #80 of 467 Hotels in New York City
Certificate of Excellence
Indianapolis, Indiana
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice place, but....”
Reviewed August 1, 2014

This hotel was very nice but certain amenities were missing. No towel bars to hang up wet towels, no plastic laundry bag(s) for dirty clothes (can get by calling front desk), no vending machines only room service, and no in-room refrigerator. A soda from room service was $6 and a decent breakfast in 2West (the only restaurant in the hotel) could easily set you back $40 or more. The location was great as well as the view from the Statue of Liberty view room. Staff was exceptionally nice. Subway access is close by as well as Starbucks and two very good Italian restaurants. Bed comfort was also very good.

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Archangel6770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (546)
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New York
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 31, 2014

As stated by another reviewer: “It is good, but it is not Ritz Carlton excellent.” It seamed more like a nice Marriott. The hotel is in a great location of lower Manhattan. Plenty of restaurants in walking distance.

Check in was OK, but not up to Ritz standards. When I checked in, I asked for an upgraded room or water view (due to Marriott status) but was told nothing else is available. 5 minutes later when I was in the room I checked on the website and they had the upgraded views available.

The room was smaller than I expected, but the bathroom was very nice. The elevators were exceptionally slow.

Overall I nice stay if you can get a discounted rate.

Room Tip: Water view of Statute of Liberty, High floor
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HowTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noordwijk, The Netherlands
Level 5 Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 31, 2014

We visited the hotel with the family between christmas and NY. The quality of the hotel is good. The location is on the southern part of Manhatten. It is close to the financial district and the Metro to the rest of the island is within minutes from the Hotel. Good place to sleep when you visit NYC.

  • Stayed December 2013, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Gelukrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine, USA
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 31, 2014

We love staying here during the summer - we enjoy sight seeing and water activities / jogging along Battery Park. Easy subway ride to museum mile and central park. Spend extra for Statue of Liberty view and access to the club level. Well worth it. Views are "one of a kind" spectacular. Staff is exceptional. Most have been there since the hotel opened in 2002. Ground level restuarant OK - wish they would re-open spectacular restuarant on 14th floor overlooking Statue of Liberty. Fitness center good - but wish there was jacuzzi / steam room in Spa locker rooms. We will definately come back.

Room Tip: Ask for Statue of Liberty view
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank cathy112013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 29, 2014 via mobile

I really, really enjoyed my 3-night stay here. Perhaps that's because 2 weeks prior, I stayed in an equally expensive yet far less comfortable place. Perhaps, everyone who works here is very friendly and approachable, even when I showed up schvitzing after hauling luggage from the subway stop on a hot rainy day.

The beds and pillows were darned comfortable, and there was hardly any noise from outside or from our neighbors. The bathroom was the size of a NYC studio, and the water pressure was excellent. I loved the abundance of towels and toiletries, refilled every day.

I wish there were mini-refrigerators and coffee-makers or tea kettles in the room. I do enjoy keeping a cold beverage or two and steeping my own tea. I would gladly order room service - shell out $10 and wait 20 minutes for a pot of tea - but they were consistently out of oolong and green tea, so I had to get my beverages outside, which isn't convenient when I'm exhausted from lack of sleep or a long day at work and too tired to find what I want.

The rooms are $500/night (cheap for NY, I know) and wifi is $12.95/day. Really though? This is why I'm spending the evening at Starbucks rather than in my cushy pillow-covered bed? Because you are out of green tea and don't offer free wifi? Jeez. I won't hold it against you, I'll just dock you a star.

Stayed June 2014
Helpful?
Thank nac212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 29, 2014

I stayed here one night in July, 2014 for business. I love the location because it's in FiDi which is an area most don't spend a lot of time in when visiting NYC, so it was good for a different perspective. If you can get a room looking out onto the water, definitely do so -- they even give you a telescope in your room!

The room itself is very well appointed, clean and quiet. I slept very soundly. No complaints there whatsoever.

I recommend exploring the area for dinner. There are some great bars and restaurants, although you aren't getting the same selection as Midtown or elsewhere. You just have to be a little more adventurous.

I had breakfast the next day in the hotel -- only because it was a business expense. Just your typical $20 omelette. What made it particularly galling was that the kitchen messed up both of our omelettes. They didn't switch them up -- they got both orders wrong by an order of 2 ingredients each. Very difficult to do, but then the RC isn't known for going halfway on things. At a normal restaurant, you'd get a free side or maybe comp one of the diners. Nope. At the RC you wait 10 more minutes and pay full freight. Anyway, another reason to avoid hotel dining.

That aside, it was a good stay and lived up to the RC standards that I've seen throughout hte years.

Room Tip: Ask for harbor view -- you may even see the Statue of Liberty.
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  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Henry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2014

My family arrived on Friday for a couple of nights & we had a issue due to the type of room that was indicated on the reservation, I made thru AMEX Travel .
The Ritz staff including Jonathan the Manager and Ms. YooYoung at the front desk were extremely helpful in the process in getting the problem resolved.
Our room was great and the service from the Bell Stand, to Dwayne at the front door getting us cabs made it a very logistic free visit.

Service in the dining establishment for both breakfast & lunch was very attentive. The Ritz Carlton continues to be a best in class hotel.

Thank you!

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burke7788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Battery Park

Property: The Ritz-Carlton New York, Battery Park
Address: 2 West St, New York City, NY 10004-1074
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in New York City
#67 Luxury Hotel in New York City
#68 Family Hotel in New York City
#71 Romantic Hotel in New York City
#74 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Battery Park 5*
Number of rooms: 298
Official Description (provided by the hotel):
Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more   less 
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Also Known As:
Ritz-Carlton Battery Park Hotel New York City
Ritz New York City
Ritz-Carlton New York City
New York City Ritz-Carlton

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