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“Unparalleled service, beautiful suite, absolutely awesome stay” 5 of 5 bubbles
Review of The Ritz-Carlton New York, Battery Park

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The Ritz-Carlton New York, Battery Park
Ranked #74 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
190 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Unparalleled service, beautiful suite, absolutely awesome stay”
5 of 5 bubbles Reviewed July 13, 2014 via mobile

I checked into the RC Battery Park with my entire family. We booked through Amex platinum travel, which was a very good deal to begin with. We arrived at the hotel around midnight and my young kids were a bit out of sorts after a long cross county. Alexis who was working at reception immediately made us feel at home for our 7 night stay. She upgraded us to a different one bedroom suite that had panoramic views of the Statue of Liberty and lower Manhattan (this suite is in the 17 block, e.g., room 817, 917, etc). Our package also included breakfast for my wife and I but she saw to it that we could get access to the club level. Incredible!! Given the late hour and the room switch, the bell staff made sure to reposition the crib we requested in our new room quickly so the baby could go to sleep. And they were incredibly thoughtful about asking whether we needed a mini fridge for her bottles.
Next few mornings, I had arranged business breakfasts in the main dining room. Seth Pearlman, the Maître d, greeted each visit with a smile and warm welcome. His attention to detail and endearing nature will guarantee he will go far in life. The rest of the staff, from the maids who helped pick up after three little ones to the uber friendly team on the 11th floor, were of the same caliber.
In summary, this place is operating at a world class level. Had it not been for an early flight home this am, I would have gone to see the GM and commend him for such excellent execution. I have stayed at a dozen RCs around the world from Tokyo to New Orleans to Naples to Maui....etc...etc. All are great properties but this one really has it figured out.

See you again soon.




  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Seaurchineceviche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,915 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (514)
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English first
Level Contributor
573 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

The views are worth the price. The security and staff are up to par for a Ritz Carlton. Within walking distance there are Ferry to Ellis Island and Statue of Liberty, Skyscraper, American Indian, Jewish Heritage Museums. Freedom Tower and 9/11 Memorial . Little further walk to Brooklyn Bridge and the Tenement Museum.
Great bike/walking paths going up the east side or west side with the Hudson Greenway and Esplande. City bikes available right outside the hotel door. Concierge level is open all week-end HUGE PLUS. They put out quite a spread 3 times a day!. Highest floor is #12 because there are apartments above that. Terrific weekend visit (without children..don't bring them they won't like it). Overall a wonderful experience for a short visit. A longer visit should be further uptown if you
want to be where the action is. The restaurant at the Ritz 2 West leaves a lot to be desired and
the bar isn't much better BUT there are fun places to eat and drink if you take a walk. The spa doesn't have any wet facilities like steam,sauna etc. AND would really like to have a move active attempt at recycling . Some Marriotts are now providing a separate trash basket for recyclables.
So pay a little more get a concierge level room with a view and you should not be disappointed.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ReddyBro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed July 13, 2014

This hotel has a great location if you need to be near Wall Street and lower Manhattan. It is within walking distance to the 9/11 memorial. There are beautiful views of the Harbor and the 14th floor observation deck is a perfect location to watch the sunset. The staff and service were very good. The room was exceptionally quiet. However, this seems like a tired property for the Ritz Carlton brand. For example, there were stains and threadbare sections on the carpet in the lobby area and the Club level floor and lounge looks like it needs a make-over.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Lara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
audrey f, General Manager at The Ritz-Carlton New York, Battery Park, responded to this review, July 14, 2014
Thank you for taking the time to share your experience with us and our Trip Advisor readers. I am delighted to hear that you enjoyed our location. As you mentioned, the hotel is a perfect sanctuary whether you are staying with us for business or pleasure. We appreciate your feedback regarding the condition of the lobby carpet and Club Lounge. While this is certainly not the impression we want you to have of our property, we will evaluate the situation and take the necessary immediate action. In the meantime, I hope you will return to our property in the future and enjoy the other wonderful aspects of our hotel.

Sincerely,


Greg Mendoza
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 11, 2014 via mobile

Beautiful hotel, as you would expect of the Ritz-Carlton. Fantastic location near the Statue of Liberty, Ellis Island, and the Freedom Tower. Disappointed that wifi is not included for the price of the room. Come on now.

Stayed June 2014, traveled with friends
Helpful?
1 Thank FirenzeDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed July 10, 2014

I stayed at the Ritz in Battery Park during a business trip and in part the smaller feel of the hotel. This Ritz has no fancy entrance, no large atrium or soaring architect - in fact, I was not sure I had entered the hotel or the residences that usually are part of this franchise. But what I did find was tastefully done, a friendly and attentive staff and good food delivered when they predicted. I also hugely liked the neighborhood - which has changed so dramatically from when I visited this area more regularly years ago. I thoroughly enjoyed walking around Battery Park as the sun set over Jersey City and seeing all the strollers, families, young professionals and all at the rest in a real neighborhood with spectacular views of the Statue of Liberty. The room was smallish although very tasteful and quiet, although I had a disappointing view of a rooftop and neighboring building. There are limited choices in the building or nearby for restaurants, but much more not too long of a walk away.

Room Tip: Views are either spectacular or pretty mundane. If you can, make sure you discuss the view from you...
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  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank geonat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 9, 2014

The view is hard to beat, the location also great, the Staff very cordial. My question is how come there were no slippers, neither mini bar in the room? Also toiletries were for one person, but with a King bed, the hotel should assume there will be 2 guests.

Room Tip: Our room 1010 was perfect.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Nora1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
audrey f, General Manager at The Ritz-Carlton New York, Battery Park, responded to this review, July 10, 2014
Thank you for taking the time to share your experience with us and our Trip Advisor readers. I am delighted to hear that you enjoyed our hotel location with the striking views over New York Harbor, Ellis Island and the Statue of Liberty. As you know we offer a perfect sanctuary whether you are here for either business or leisure. We also pride ourselves on the exceptional level of service that our Ladies and Gentlemen provide to our guests. I was however, sorry to hear that we did not provide you with the proper quantity of amenities and toiletries. Once again, thank you very much for bringing this issue to my attention and I hope you will not let this incident alter your perception of our hotel. We hope to have an opportunity to welcome you back again in the future.

Sincerely,

Greg Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wailuku, Hawaii
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

Stayed here for work and was put in one of the rooms looking out at the Statue of Liberty. Beautiful view of Lady Liberty, the Hudson, and the NJ skyline. The room was immaculate and clean, everything you would expect from the Ritz Carlton. The service was just “so so” and I’ve experienced better. Maybe its just an NYC thing, but the employees seemed like they were always a little too busy to help you and made you feel like you were bothering them. Other than that, we enjoyed the hotel itself, with all of our work functions being held there. Our dinner event was also held there, and the food what exceptionally delicious. Besides the service piece, overall, a great place to stay when in the financial district. Aloha

Room Tip: Book one of the rooms overlooking the Statue of Liberty. You wont be dissapointed.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Waisaipapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton New York, Battery Park

Property: The Ritz-Carlton New York, Battery Park
Address: 2 West St, New York City, NY 10004-1074
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#14 Spa Hotel in New York City
#59 Luxury Hotel in New York City
#70 Family Hotel in New York City
#72 Romantic Hotel in New York City
#74 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton New York, Battery Park 5*
Number of rooms: 298
Official Description (provided by the hotel):
Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more   less 
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Also Known As:
Ritz-Carlton Battery Park Hotel New York City
Ritz New York City
Ritz-Carlton New York City
New York City Ritz-Carlton

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