I checked into the RC Battery Park with my entire family. We booked through Amex platinum travel, which was a very good deal to begin with. We arrived at the hotel around midnight and my young kids were a bit out of sorts after a long cross county. Alexis who was working at reception immediately made us feel at home for our 7 night stay. She upgraded us to a different one bedroom suite that had panoramic views of the Statue of Liberty and lower Manhattan (this suite is in the 17 block, e.g., room 817, 917, etc). Our package also included breakfast for my wife and I but she saw to it that we could get access to the club level. Incredible!! Given the late hour and the room switch, the bell staff made sure to reposition the crib we requested in our new room quickly so the baby could go to sleep. And they were incredibly thoughtful about asking whether we needed a mini fridge for her bottles.
Next few mornings, I had arranged business breakfasts in the main dining room. Seth Pearlman, the Maître d, greeted each visit with a smile and warm welcome. His attention to detail and endearing nature will guarantee he will go far in life. The rest of the staff, from the maids who helped pick up after three little ones to the uber friendly team on the 11th floor, were of the same caliber.
In summary, this place is operating at a world class level. Had it not been for an early flight home this am, I would have gone to see the GM and commend him for such excellent execution. I have stayed at a dozen RCs around the world from Tokyo to New Orleans to Naples to Maui....etc...etc. All are great properties but this one really has it figured out.
See you again soon.
- Official Description (provided by the hotel):
- Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more less
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- Also Known As:
- Ritz-Carlton Battery Park Hotel New York City
- Ritz New York City
- Ritz-Carlton New York City
- New York City Ritz-Carlton