Been there 3 days ago. It was not the first time I ate at The Counter. Burgers are delicious, probably the best ones I have ever had, and the side salad was very fresh but the service.... oh the service!!!
That is just a disaster. Staff does not smile, they look at you as if you were there sitting and eating for free. And of course, in the end, they expect their 20% of service tip. Sorry, but behaving like this, they do not deserve even a thank you.
Go for the burgers, don't expect friendly staff.