We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very enjoyable stay.” 4 of 5 bubbles
Review of W New York - Union Square

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
W New York - Union Square
Ranked #138 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Toronto
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very enjoyable stay.”
4 of 5 bubbles Reviewed August 24, 2014

Arrived just after noon on Friday, having booked two 'Fabulous Rooms' for four nights. Was happy to hear one was already made up so we could drop off our bags, change clothes and get our and enjoy the day. Got back a couple of hours later and got the key to the other room. Both rooms were bright, spacious, nicely furnished with very good bathrooms, good TV's comfortable beds and great views of Union Square and lower Manhattan.

Staff were all very friendly and helpful. We loved the location as it was a short walk to many restaurants, shopping, parks and sights. Would definitely recommend this hotel and will certainly be back next time we come to New York.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank patrick0027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 29, 2014
Hello Patrick,
Thank you for taking the time to write a review on your experience at W New York Union Square. I am glad you enjoyed your visit with us. If I can be of any assistance on a future visit please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to hearing from you.
All the best,
Gerald Tellez
Director of the Welcome Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,429 reviews from our community

Traveler rating
    703
    445
    177
    66
    38
See reviews for
262
442
131
376
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed August 22, 2014

Look, this hotel isn't lame. However, people are selling it as one of the most amazing in New York. It's not. It's fine. The location is the best part. The hotel is clean but the rooms are ok. It ain't a St. Regis or the Chatwal. The best thing about it is the proximity. Don't expect the hippest or most pristine. It's just alright.

Room Tip: It goes without saying, the higher you are the quieter it is.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank shadabing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 31, 2014
Hello Shadabing,
Thank you for taking the time to write a review on your recent visit with us. I am sorry that we didn't live up to your expectations. Please contact me before your next visit, so I can put a personal touch on your reservation. I look forward to hearing from you.
All the best,
Gerald Tellez
Gerald.Tellez@WHotels.com
Director of Welcome Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

I recently stayed 4 nights at this hotel. This was my second stay there and it is now my default option when visiting friends in NYC.

The staff in general are very warm and hospitable but in particular Gerald and Tanya were extremely welcoming and ensured that my stay was perfect.

As an SPG Gold Member there are numerous options (including 2 other W's in Manhattan) in and around NYC but I would recommend this one above all to everyone.

Pro's:
-large (for NYC) and very well maintained rooms
-great location
-receptive and friendly staff

Room Tip: Ask for a room overlooking Union Square
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank H G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 25, 2014
Hello H G,
Thank you so much for taking the time to write a review on your experience with us. I am glad you enjoyed your visit.
We look forward to your return.
All the best,
Gerald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 15, 2014

Fantastic location near Union Square, I especially love the farmers markets on the weekend. This is a modern hotel - we had a very nicely appointed room that was very clean and new. The staff was very attentive and helpful. The price was reasonable for the location and quality (at least wrt NYC prices). There was some street noise, but not excessive.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 18, 2014
Hello Mark,
Thank you for taking the time to write a review on W New York Union Square. I am glad you loved the room and your stay with us. I hope you had the opportunity to dine at our new 201 Restaurant and Bar. I look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 15, 2014

Although I hadn't stayed at this particular W in over 10 years, I was very pleasantly surprised by how hip and modern it still was. The rooms were well apportioned and sized and the overall attention and service were excellent!

Room Tip: Try to get a high floor facing either Park Ave or 17th St.
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gerry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 18, 2014
Hello Gerry,
Thank you for taking the time to write about your experience with us. I am glad after a decade of not joining us you found our hotel to still be up to your expectations. I look forward to your return. Please reach out to me directly at Gerald.Tellez@WHotels.com on your next trip!
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, AB
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed August 14, 2014

As a long time W Loyalist, I always enjoy staying at a property I've yet to visit. After a horrible experience at the W City Centre in Chicago, I must admit I was a tad skeptical about the W Union Square in NYC.

PROS //
Great, central location (close to everything)
Nice, welcoming lobby and front desk staff
Good sized, well-appointed room (Wunderful) and not too cramped
Great onsite restaurant and in-room dining menu

CONS //
Concierge staff were lazy + inattentive to guest requests
Door / Bellman staff unfriendly, unwelcoming (no offer to assist with bags, open doors, hail cabs, etc)
Loud through the night (my wife couldn't sleep as all she could hear was horns honking and sirens from ambulances and fire trucks).. par for the course in NYC? Perhaps supplying earplugs in the room should be standard at this property?

Overall a nice NYC hotel but definitely not the best available in the area. I would probably try out another hotel on my next visit to NYC instead of returning to the W Union Square. Nothing extraordinary made me want to return to this property.

Room Tip: Bring earplugs. NYC never sleeps and New Yorkers love their car horns!
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank PassionDrivesSuccess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 18, 2014
Hello Passiondrivessuccess,
Thank you for sharing your experience with us. We always appreciate all of our guests feedback and concerns. I will share your comments with the members of my team. I hope when you return you notice a difference in the level of service. If I can be of any assistance on a future visit please reach out to me at Gerald.Tellez@WHotels.com
All the best,
Gerald Tellez
Director of Welcome Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 12, 2014

Currently staying in room 311. Decent space. Problem was when I trusted Kwame the bellman that their new chef was really good. Got to the hotel around midnight and was starving. Saw the Penne Arrabiata and got the taste buds going. Made the order. What showed up was Olive Garden style penne...looked like basic penne and sauce...no chillies, no olive oil, no tomatoes. Terrible. Also missing the complementary water for SPG Platinums...the tag that goes on the bottle was there, but no actual bottle (see pictures)

  • Stayed August 2014, traveled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank AliLila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, August 18, 2014
Hello AliLilia,
Thank you so much for sharing your experience with us. Please accept my sincere apologies for the inconsistency you encountered during your visit. It is feedback like yours that keeps our team striving to provide excellent guest services. Please reach out to me directly should you need assistance with a future visit.
All the best,
Gerald Tellez
Gerald.Tellez@WHotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Hyatt Union Square New York
#116 of 467 in New York City
4.5 of 5 bubbles 1,520 reviews
Gramercy Park
Gramercy Park Hotel
Gramercy Park Hotel
#91 of 467 in New York City
4.5 of 5 bubbles 1,389 reviews
Greenwich Village
Walker Hotel Greenwich Village
Walker Hotel Greenwich Village
#109 of 467 in New York City
4.5 of 5 bubbles 890 reviews
Show Prices
Show Prices
Show Prices
Greenwich Village
The Marlton Hotel
The Marlton Hotel
#112 of 467 in New York City
4.5 of 5 bubbles 554 reviews
East Village
The Standard, East Village
The Standard, East Village
#185 of 467 in New York City
4.5 of 5 bubbles 649 reviews
Gramercy Park
The Inn at Irving Place
The Inn at Irving Place
#373 of 467 in New York City
4.0 of 5 bubbles 84 reviews
Show Prices
Show Prices
Show Prices

Been to W New York - Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New York - Union Square

Property: W New York - Union Square
Address: 201 Park Avenue South, New York City, NY 10003
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#55 Green Hotel in New York City
#106 Luxury Hotel in New York City
#107 Romantic Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Priceline, Booking.com, Despegar.com and Jetsetter so you can book your W New York - Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing