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“clean and modern”

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W New York - Union Square
Ranked #139 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Rye, New York
2 reviews
“clean and modern”
Reviewed February 11, 2014

My room was fairly spacious by Manhattan standards. Very cozy bed. The best part is the restaurant, Olive, on the ground floor. Excellent food. The W Hotel is on the pricey side, but you can still get great deals if you shop around online.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, February 15, 2014
Hello Lee,
Thank you for taking the time to write and share your experience with us. I am glad you enjoyed our rooms and our W Hotel beds. I will share your wonderful comments to our team at Olive's. It is always nice to hear such raving reviews. If I can be of any assistance on a future stay with us please feel free to contact me directly at Gerald.Tellez@WHotels.com.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (297)
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Punta Gorda, Florida
Level 1 Contributor
3 reviews
Reviewed February 10, 2014

We just returned from of trip to New York City. Our stay at the W New York- Union Square was nothing but perfect. From check-in, to room service, to concierge service. Staff was professional, fun and helpful. Our room over looked Union Square with a beautiful view of the Freedom Tower.
The room was impeccably clean. (something, from experience, can be tricky in a big city)
We used the gym facilities, as it was 19 or so degrees outside, not exactly running weather. The cardio equipment seemed well tuned up and the gym area was very clean.
Highly recommend the location. Safe, and easy access to subway and cab rides anywhere. Keep up the great work, W- Union Square!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureenguarino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, February 10, 2014
Hello Maureen,
Thank you for taking the time to write and share your experience with us. I am glad you enjoyed your stay on such a freezing day here in New York City. We look forward to your next visit.
All the best,
Gerald Tellez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014

The rooms are spacious and well maintained. The hotel has a nice, funky feel to it. The service was excellent, with staff exceptionally friendly and thoughtful. We stayed there during our honeymoon and the hotel sent us a bottle of wine and some cheese to celebrate. Every morning, free coffee is provided in the lobby. The location of the hotel is also fantastic.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RT005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, February 10, 2014
Hello RT005,
Thank you for taking the time to write a review on our hotel. We always appreciate when our guests write and share their experience on such special occasions. I am glad we were able to make your honeymoon that much more memorable. If I can be of any assistance on any future bookings at our hotel please reach out to me directly at Gerald.Tellez@WHotels.com.
All the best,
Gerald Tellez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singaporesabrina
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 6, 2014 via mobile

Thia W is a very short walk to Nordstrom Rack, Red Door, Strand Books, Walgreen, Whole Foods, the subway. Olives, its in- house restaurant serves great,reasonably priced breakfast. The rock-shrimp omelette with cheddar grits ($15) & Florentine pizza ($13) are superb! The Bliss toiletries - fabulous! Beware! The Dasani water is free & placed in a dark corner. The Smart Water is not free & placed at your bedside & sink ($7-9)! The price is printed on a card in very small, light grey font!

Stayed February 2014, traveled as a couple
Helpful?
1 Thank SingaporeSabrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, February 10, 2014
Hello Sabrina,
Thank you for taking the time to write and share your experience with us. We appreciate when our guests write a review. I am sorry about the water in the guest room that was misleading. I am glad you enjoyed your overall experience. If I can be of any assistance on a future stay please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to your next visit.
All the best,
Gerald Tellez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 6, 2014

This location is amazing and the team makes me feel at home...I am a lifetime platinum and this is always my first choice in NYC! I can't say enough things about the amazing staff! Also great to have a great spot in the lobby for drinks or dinner...

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KyleTheodore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, February 10, 2014
Hello Kyle,
Thank you for taking the time to write and share your experience with us. I am glad you had a wonderful time at our hotel. We appreciate your continual loyalty to Starwood and W New York Union Square. If you need anything on a future stay with us please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to your return!
All the best,
Gerald Tellez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva
Level 5 Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 31, 2014

The hotel is well positioned for anyone that wants to explore NY as it is so central. The hotel is trendy and you will find hipsters drinking coffee in the bar downstairs. The room we had was a little noisy but on the whole a very good place.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 31, 2014
Hello Anthony,
Thank you very much for sharing your experience with us. I am glad you enjoyed your stay with us. We look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
1 review
Reviewed January 29, 2014 via mobile

We had another great stay at the W Union Square NYC. Our check in was seemless. We requested and received an early check-in. Our room is comfortable with a great view of Union Square Park. The concierge desk helped us locate a restaurant for dinner. We were able to print our airline boarding passes for free in the business center.

Also, during a previous visit to the hotel we inadvertently left some cash in the room safe. The hotel security staff retrieved and held it for us and returned it to us upon our arrival.

We have frequently stayed at the W Union Square. We will continue to do so in the future and will recommend this hotel,to others.

Stayed January 2014
Helpful?
Thank MJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 31, 2014
Hello MJ,
Thank you so much for taking the opportunity to write to us and share your experience. I am glad you enjoyed the view of Union Square park from your room. I will be sure to pass along the wonderful comments to our concierge team and our security team. We always appreciate your feedback. If I can be of any assistance on a future stay with us please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York - Union Square

Property: W New York - Union Square
Address: 201 Park Ave S, New York City, NY 10003-1634
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#54 Green Hotel in New York City
#104 Romantic Hotel in New York City
#111 Luxury Hotel in New York City
#156 Business Hotel in New York City
#174 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

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