We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location and Great Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
W New York - Union Square
Ranked #142 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Boston, Massachusetts
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location and Great Service”
Reviewed January 16, 2014

I love this hotel in the Union Square neihborhood. The rooms and views are wonderful and the service is excellent. Outside the hotel are great restaurants, yoga, spin classes and shopping including a farmers market. The location is not as touristy as time square.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 18, 2014
Hello Jbl44,
Thank you for taking the time to write and share your recent experience with us. I am glad you enjoyed the view from your room and our hotel. I will share your wonderful comments with our team. I know they always like to hear these types of commets from our guests. If I can be of any assistance on a future stay with us please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,476 reviews from our community

Traveler rating
    723
    464
    183
    68
    38
See reviews for
276
451
134
389
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 16, 2014

The hotel is in an excellent location, with easy access to the metro. The rooms are of a good size giving plenty of space. The air conditioning was excellent considering the temperatures outside. Great bar and restaurant.
I certainly will stay here again.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwardscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 18, 2014
Hello Edward,
Thank you for taking the time to write and share your experience with all of us. I am glad you enjoyed your stay at W New York Union Square. If I can be of any assistance on any future booking please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
152 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed January 14, 2014 via mobile

Stayed for a week in W Union Square. Room was of fair size and relatively modern. Isn't ideal for a business stay as I had less hangers in the room than shirts. The fitness centre is small and poorly equipped. It's in the basement and if you are a basketball player you'd have trouble to work out on the treadmills as the ceiling is so low.
Staff at the front desk and the concierge were very professional, however the same cannot be said of the doormen. First I was in serious doubt whether they belong to the hotel at all.
Location is excellent.

Stayed January 2014, traveled on business
Helpful?
Thank dmsdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 18, 2014
Hello dmsdi,
Thank you for your review on W New York Union Square. We always appreciate all of our guests feedback and concerns as it often pinpoints areas of needed improvement. I will share your thoughts on our fitness center and guest amenities. We can always deliver more hangers to your guest room. If I can be of any assistance on any upcoming stay please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your return.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed January 14, 2014

I'm not one to write many reviews, but after staying at the W Union Square for the last ten years at least 3-4 times a year, I thought it was time I shared my wonderful experiences with this hotel. First, the wonderful:

- The STAFF. The doormen always remember us and are so pleasant and helpful and just nice welcoming guys. The front desk staff is always accomodating, Wherever/Whenever is great, and checking in, asking for additional amenties etc. is always easy. Marc Rafeld, now part of the management team at the W in Union Square is fantastic. I can't say enough great things about how he has treated my family, especially for my recent anniversary. We go to NY for all of our big celebrations, as we got engaged and ended our honeymoon there, and Marc has just made everything that much better. Hopefully his managers appreciate the caliber of employee they have.

LOCATION: I'm not a fan of mid-town Times Square craziness. I love this location. Restaurants in the area are wonderful, your'e a quick walk to Soho, Chinatown, LES, Downtown, Grand Central. The Location has it all.

Rooms: Nice rooms, recently re-furbished and good size by NY standards.

Now for the good vs. Wonderful: The price. Rooms are on the expensive side, but deals can be found.

Beyond that I have no negatives to add. Any time I have ever had an issue in the tens of times we've stayed there it's been resolved. Marc, the front door staff, the welcome desk are all great.

We look forward to coming back for a getaway in the next month or so. -

Room Tip: Higher floors tend to be quieter but elevators can be a bit slow, especially during busy times.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 18, 2014
Hello Sherri,
Thank you for taking the time to write a review on W New York Union Square. It is always nice to hear such raving reviews on the hotel and our teams. I am glad they made you feel right at home when you choose to stay here on your special occasions. I will share your wonderful comments with the members of my team. I would have to agree with you, Marc Rafeld is a a great addition to our managment team. Thank you for recognizing him. I know he always goes above and beyond for our guests. We look forward to your next visit.
All the best,
Gerald Tellez
Director of Welcome Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, England, United Kingdom
2 reviews
Reviewed January 13, 2014

We stayed a long weekend at the W Union Square. The room was a wonderful surprise - so much bigger and more comfortable than other New York hotels we'd used in the past. The bed and pillows were very comfortable. A great location for exploring the city. Well placed for the subway. Easy walking distance to SoHo. We'll definitely be back

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Front Office Manager at W New York - Union Square, responded to this review, January 18, 2014
Hello Debbie,
Thank you for taking the time to write a review on W New York Union Square. I am glad you enjoyed your stay with us. The W Bed and pillows are my favorite! I actually am guilty of having my own at home. We appreciate your kind comments on our hotel and its location. If I can be of any assistance on a future stay please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to hearing from you.
All the best,
Gerald Tellez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 8, 2014

This is my family's favourite Starwood Hotel. This W is centrally located in Manhattan, across the street from the L, NQR, and 456 subway lines. While the location is great, the crowds can be a negative for some people. Union Square gets very crowded with locals and tourists.

As a Platinum SPG member, I have never been upgraded at this hotel. I am not sure if it's because their higher room types are always booked or they do not upgrade. Their renovation of the Living Room to include graffiti lamps and furniture is not exactly my taste, but it still seems popular with the locals who come for after-work drinks.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmarsicek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 5, 2014

We stayed at the W on Union Square for Christmas 2013 and found it to be a good hotel with friendly staff and large comfortable rooms. We were on the 9th floor in a king room which had been recently refurbished. The bed seemed huge and was very comfortable and the overall room was nicely decorated and a really pleasant place to stay.

We didn't use a lot of the hotel facilities as our kids had an apartment on the other side of Union Square but it was a great place to retreat to at night.

The Union Square location was also great with the Christmas Markets, shops and subway access which meant we were never that far from anywhere.

The hotel staff were friendly and helpful.

Room Tip: We were on the 9th floor on E 17th street and it was very noisy on the Friday night when it seemed t...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Hyatt Union Square New York
#118 of 466 in New York City
1,652 reviews
Gramercy Park
Gramercy Park Hotel
Gramercy Park Hotel
#90 of 466 in New York City
1,431 reviews
Greenwich Village
Walker Hotel Greenwich Village
Walker Hotel Greenwich Village
#119 of 466 in New York City
959 reviews
Show Prices
Show Prices
Show Prices
Greenwich Village
The Marlton Hotel
The Marlton Hotel
#115 of 466 in New York City
588 reviews
Flatiron District
The New York EDITION
The New York EDITION
#55 of 466 in New York City
965 reviews
East Village
The Standard, East Village
The Standard, East Village
#169 of 466 in New York City
682 reviews
Show Prices
Show Prices
Show Prices

Been to W New York - Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New York - Union Square

Property: W New York - Union Square
Address: 201 Park Ave S, New York City, NY 10003-1634
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#55 Green Hotel in New York City
#105 Romantic Hotel in New York City
#115 Luxury Hotel in New York City
#157 Business Hotel in New York City
#175 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Ctrip TA, Cheap Tickets, TripOnline SA, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your W New York - Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing