We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceeded All Expectations”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
W New York - Union Square
Ranked #153 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 29, 2013

My husband, dog and I had a great stay at the W Union Square. Our expectations were exceeded from the moment we checked in to when we checked out. The service from the front desk staff (one gentleman in particular) was exceptional and welcoming. They made us feel welcome with our dog and gave us a room in a quiet part of the hotel. The room (Spectacular category) was a great size for NY and the water in the shower was hot and the pressure was strong.

There Whatever/Whenever service was prompt and professional. All bellmen, valets and other staff were friendly and helpful.

The location was convenient and allowed us to explore Chelsea, West Village, Meatpacking, Gramercy, Flatiron and East Village on foot.

The only two downsides were the slow elevators (one was out of service for security reasons) and housekeeping. Housekeeping was fine, but not as good as other hotels in the W category.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J and M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded September 2, 2013

Welcome J and M M,
Thank you for taking the time to write such a review on W New York Union Square. It is always nice to read about our guest's experience with us especially while traveling with their beloved furry friends. I am glad you had a wonderful stay with us. If I can be of any assistance for a future reservation please feel free to contact me directly at Gerald.Tellez@WHotels.com.
I look forward to hearing from you.
Sincerely,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,496)
There are newer reviews for W New York - Union Square
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

751 - 757 of 1,496 reviews

Reviewed August 27, 2013

We unknowingly had reservations the same weekend as the First Lady so the hotel was a little chaotic with all the Secret Service, etc. However two members of the hotel staff made our stay memorable and I wished to recognize Magy of the Front Desk and Micky the Assistant Manager. Both provided superior service and left us with a favorable impression of the hotel. The location adjacent to, and overlooking Union Square can't be beat. The only demerit is for not having free Wi-fi.

Room Tip: Ask for a higher room with view overlooking Union Square.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marcus T B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded September 2, 2013

Well Hello There MarcusTB,
Thank you for your kind review on W New York Union Square. We always appreciate all of our guests comments especially when they are such ravinig reviews as yours. I will share your comments with the members of my team. I am glad you found your new home away from home in New York. If you need any assistance on any future reservation please feel free to contact me directly at Gerald.Tellez@WHotels.com.
Sincerely,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

I've been a loyal SPG guest for many years. I am continually disappointed with the overall aging of their w hotels and the commercial feel when you walk into a room with sell pieces everywhere. Still, location is great and restaurant continue to be a highlight with great service. Facelift time! Tone down the commercial and bring back that true trendy hotel with exceptional customer service.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank HaphazardGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded September 2, 2013

Well Hello There HaphazardGourmet,
Thank you very much for taking the time to write to us and share your recent experience. We always appreciate all of our guests feedback. I will share your comments with the leadership team at our hotel. If you like to discuss your experience over the phone or via email please reach out to me directly at Gerald.Tellez@WHotels.com. Thank you kindly,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013 via mobile

Stayed with my teen daughter and found this the perfect balance of hip and conveniently located for what we wanted to do. We got breakfast at the Union Square farmers market and ate in the park before meandering down to NYU and exploring the Village. The metro stop is steps from the hotel, and there's a CVS on the ground floor of the building for cheap stocking up of bottled water and the inevitable items we forgot to pack. As with most W Hotels, rooms were stylish and compact, common areas were comfortable. I would stay here again!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tiggilulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

If you prefer to spend your time in the City below 14th Street, this is the spot ! Right outside the the door is Union Square with a Farmers Market on the weekend. Across the Square is Whole Foods and a 15 minute walk to the High-Line.
The room was bright, clean and very comfortable. Would have prefer free Wi-FI in the room instead of Lobby area. Staff was please and very helpful and accommodating. It's not cheap but as anything else you get what you pay for.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded August 21, 2013

Welcome Dave E,
Thank you so much for taking the time to write such a wonderful review on W New York Union Square. I will share your wonderful comments with our teams. Should you need anything for any future stays please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to your return.
All the best,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

I am not a huge city fan but this was in the right place where you could walk around and enjoy the city. We were there on the weekend and had a great time. The hotel was amazing and of course you pay for these types of accommodations but worth it.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pixtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded August 21, 2013

Welcome Pixtonian,
Thank you for your review on W New York Union Square. We always appreciate when our guests write and share their wonderful experience with us. I will share your comments with our team. Should you need any assistance with any future stay please contact me directly at Gerald.Tellez@WHotels.com.
Sincerely,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

This was perfect for a short stay - had stayed uptown earlier in the week and moved to Union Square to get a feel of a different community - everything about this part of town was so much better. It had more of a "people" atmosphere rather than just shoppers and business people and I loved the produce markets. The hotel is in a perfect location to enjoy the best of this community.
Although it is a "W", it didn't have the over-the-top modern contemporary feel to it - it is a grand old building and it reeks of class and style.
Had a corner suite facing the square and this was a wonderful view whether watching the sunset or an early morning sunrise.
It's a good base to explore one of my favourite New York areas from the Flatiron district, Gramercy Park, Greenwich Village etc.

Room Tip: corner suites facing the square offer so much more
  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RonWamberal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this reviewResponded August 21, 2013

Welcome RonW,
Thank you so much for your great review on W New York Union Square. We always appreciate it when we hear such great stories from our guests. It is nice to know you have a new home away from home in New York City. We look forward to your return!
Warm Wishes,
Gerald Tellez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Hyatt Union Square New York
#113 of 468 in New York City
1,686 reviews
Gramercy Park
Gramercy Park Hotel
Gramercy Park Hotel
#91 of 468 in New York City
1,452 reviews
Greenwich Village
Walker Hotel Greenwich Village
Walker Hotel Greenwich Village
#110 of 468 in New York City
992 reviews
Show Prices
Show Prices
Show Prices
Greenwich Village
The Marlton Hotel
The Marlton Hotel
#119 of 468 in New York City
605 reviews
Financial District
W New York - Downtown
W New York - Downtown
#239 of 468 in New York City
1,170 reviews
East Village
The Standard, East Village
The Standard, East Village
#159 of 468 in New York City
697 reviews
Show Prices
Show Prices
Show Prices

Been to W New York - Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New York - Union Square

Address: 201 Park Ave S, New York City, NY 10003-1634
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#56 Green Hotel in New York City
#104 Romantic Hotel in New York City
#117 Luxury Hotel in New York City
#154 Business Hotel in New York City
#172 Family Hotel in New York City
Price Range: $285 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Starwood, Agoda, Ctrip TA, Priceline, Hotels.com, Hotwire, Cheap Tickets, Cancelon, TripOnline SA and getaroom.com so you can book your W New York - Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing