I'm surprised I had the issues I had. It was a cold weekend in NY, and the room I was in had a defective window that let the air in. After speaking to the front desk, they sent engineering up and they realized the window needs to be replaced; they duct taped it and went on their way. The air was still leaking in, so the front desk decided to send up a heater. By 3am, it was finally warm. 3am. And when speaking with the manager the next morning, I was only offered 5,000 starwood points to make up for a poor evening. When asked how many points it costs to stay there, it was 25,000. So I have to pay $400 to stay in a cold room and to make up for it, get 1/5 of the points to repeat the experience?
I'm disappointed with the situation and will not be staying at this W moving forward.
- Official Description (provided by the hotel):
- Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Agoda, Hotels.com, Cheap Tickets, Hotwire, Cancelon, getaroom.com and TripOnline SA so you can book your W New York - Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w New York - Union Square Hotel New York City
- w New York City
- w Hotel Union Square
- w Hotels Union Square
- w Union Square