I stayed at the Muse Hotel from Thursday March 20th-Monday March 24th .
It was remarkable and I met several employees who I feel went above and beyond therefore I felt compelled to write this review.
I responded to an email I received confirming my Sunday reservation.
(The company was paying for Thursday, Friday and Saturday but I was paying for Sundays stay.)
In my email, I asked if I could keep the same room on Sunday night and not move my things when my reservation ended.
Very soon after, I received an email back from Brabara the Concierge saying it was all arranged.
I appreciated the prompt response because I knew ahead of time, I would not have to move my things on Sunday.
Already a great first impression formed.
I arrived via taxi and immediately the very friendly Doormen David and Wacu were there to greet me and take my very heavy suitcase from the trunk.
They escorted me to the Front Desk and while walking from the street to the sidewalk told the Front Desk my name via headset.
I was able to check in right away as well, it was about 2:30 which was great.
I received some drink cards and a raid the bar ticket and David even bought my luggage up which I was very appreciaitive of.
He explained the area and features of the Hotel as well.
I also met the smiling Barbara the Concierge at check in time as well and thanked her for immediately responding to my email.
After a long train ride and very hairy, stressful cab ride I appreciated being made to feel like I was in a very warm and inviting environment and could immediately relax upon arrival.
Now I truly had proof that my first impression was correct.
On Thursday Pm:
I went to have dinner at the bar before the Kinky Boots show and Acalyn the bartender was nice enough to order me the Vegan Wrap and french fries without the cheese even though they were not on the regular bar menu. I had the food within 15 minutes.
I asked him to thank the kitchen for me. The service was excellent as was the food and drinks.
I appreciated the Vegan food and its timely arrival because I didn’t have to look for a nearby vegan restaurant before the show and rush to arrive on time.
On Thursday Pm:
A little later, I met Michael, another friendly doorman on my way out to the theater Thursday night,
He gave me perfect directions which was fantastic because I immediately was able to walk in the direction of the theater.
The next night he hailed me a taxi for the Billy Joel concert.
He worked a lot during my stay and numerous times hailed taxi’s and asked me how the shows I went to see were. He was extremely helpful, friendly and personable.
On Friday afternoon:
On Friday afternoon when I returned to my room around 4 pm, I was greeted by a lovely and appreciative note from Ruby The Housekeeper.
I had left her a tip and in all of my years of doing so at various other Hotels , this is the First time I received a thank you response back, needless to say I was blown away.
I Appreciated the fact that she always made my room perfect and took the time to write a Thank you note. This continued for the duration of my stay.
The last employee I have to compliment is Sarah, the Ast. Food and Beverage Manager.
She was always smiling and on Saturday I mentioned that I was headed to Brooklyn for the day on Sunday. I told her of the area was headed and why.
She wrote her cell phone number down on her business card and said to call or text her if I needed any information on Sunday regarding trains etc. because she lived in Brooklyn.
I truly appreciated that because I hasn’t been to Brooklyn in 20 years and a lot has changed since then.
Needless to say, I was blown away again and that gesture is completely above and beyond any expectation that I had of hospitality.
I have stayed in numerous Hotels over the years for work as well as vacations but this is the first time I have felt compelled to write.
All of these various employees with their thoughtfulness have made my guest experience at your Hotel truly memorable and I wanted to make sure that it was noted.
As a result, I cannot even imagine staying a different Hotel when I return to NYC and I would recommend the Muse to any friends/family travelling to NYC.
- Official Description (provided by the hotel):
- Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more less
- Reservation Options:
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- Also Known As:
- Kimpton New York City
- New York City Kimpton
- Muse Hotel New York