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“Beautiful hotel with a great location”
5 of 5 bubbles Review of Kimpton Muse Hotel

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Kimpton Muse Hotel
Ranked #49 of 467 Hotels in New York City
Certificate of Excellence
Tampa, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful hotel with a great location”
5 of 5 bubbles Reviewed October 14, 2013

Stayed here for a business meeting. The hotel has a great decor, the rooms are come with a yoga mat (my wife loved it). The meeting rooms were impressive. The only drawback was the noise that woke us up at 3am with the construction or something going on in the alley where the hotel is located. We figured out later on that there were curtains that we should have pulled down to keep the noise out. They have a great bar in the lobby and happy hour!!!

Room Tip: I highly recommend that you ask for a room away from the alley/street that the hotel is located on i...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 19, 2013
Dear Ronil P,

Thank you for the nice review!

We are so pleased you enjoyed your stay with us. It is great to know that you and your wife were able to enjoy the yoga mats. What’s better then after a long business meeting coming back to your room and relaxing the body and mind while doing some in room yoga?

We do apologize about the noise you experienced due to the street noise. Please be sure to ask for a room facing away from the street on your next stay.

We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,117 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (691)
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Vancouver, BC
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed October 13, 2013

We are Kimpton Members and have stayed at other Kimpton Hotels. This was our first stay at this particular hotel.

The positives are: The bed was very comfortable. The room was a nice size and décor was pleasing. The room was very clean. The location is excellent, very close to Times Square, the theatre district, etc. The room was very quiet and wi-fi worked very well. A bottle of sparking wine was in our room with a very nice note acknowledging our anniversary.

The negatives: The housekeeping staff failed to replace items such as glasses and towels several times. Even after a phone call this did not happen. It took two phone calls to get drinking glasses replaced. The bathroom was average, tub/shower that obviously had a clogged drain. Within a minute of having the water on you were standing in 2 inches of water. Also, a light burnt out in the bathroom on our second day (we were there for 5) and it was never replaced. The staff at the front desk were professional, but not overly friendly. However, to be fair, we did find this to be the case with most service people we encountered in New York City.

All in all I am a fan of the Kimpton Hotels. I like the extra little perks such as the wine hour, the daily newspaper and the wi-fi. I think next time I would like to try one of the other Kimpton Hotels in NYC.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Floatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 20, 2013
Dear Floatie,

Thank you for taking the time to give us a review.

We are very pleased to know you enjoyed our location and you were also able to enjoy the champagne to celebrate your anniversary.

However, we do apologize about the issues you experienced in your room. Please know these concerns have been addressed to the appropriate departments to ensure we are striving to provide 100% guest satisfaction.

We hope to have the chance to welcome you back in the future to show you our true 4-diamond experience. Please feel free to reach out to one of the front desk managers so we can personally welcome you back.
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Pittsboro, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

Amazed by the size of the rooms for a NYC hotel, we were with our kids and were very comfortable. Great location, super nice staff, one of the maintenance staff even helped our son fix his toy plane. Can't say enough about the kind folks at this hotel. The kids loved the candy bowl on the front desk. Rooms are gorgeous, Kimpton hotels are the best, have never had a bad experience.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eb447427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 19, 2013
Dear eb447427,

Thank you for the FIVE star review!

We are so pleased you and your kids enjoyed your stay with us. YAY…. to our awesome engineering team who can fix any issues that arise!

We hope to see you again soon.
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Toronto, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

Full disclosure, I’m a Kimpton member and generally stay at the Eventi when in NY. On this occasion I had a meeting with a client who was staying in a Times Square hotel, so just for the sake of location, I decided to give the Muse a try for the one night I would be in New York. In terms of location, the hotel is close to Times Square, but far enough away, that you can have some peace and quiet and escape the tourist throngs. Also easy to get to Radio City, Rock Center and 5th Ave. shopping. The staff were efficient and friendly…just not as friendly and service oriented as I have grown used to from previous stays with Kimpton in New York, Boston, Washington and Chicago. The property itself is somewhat disappointing. I can only guess that it might be a converted class b office building. The lobby and reception area is small and rather dark. Ditto, the lobby bar, where there is very limited comfortable seating (please, I need chair backs when I drink). The room floors are a bit of a rabbit warren. I’m directionely challenged at the best of times, but finding my room in this hotel almost did me in. The room was a decent size , but I could tell by the window configuration that this had been someone’s accounting department in a past life. The room was very clean and had a comfortable bed, up to the standard I expect from Kimpton. The bathroom is Holiday Inn with marble added. Smallish tub with a shower curtain setup that puts as much water on the floors as it puts on your back. Toiletries and bath linens were either missing or are not part of the standard offering. I don’t know if the HVAC system was replaced during the conversion from office to hotel, but the HVAC fan in my room seemed to be on its last legs. It was so noisy I just switched of the system. Once I killed the fan, I had a very quite nights sleep. My associate who was 9 floors below me could not say the same. All things considered, this hotel is not deserving of a 4 star rating nor is it worth the $495 per night I paid.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 19, 2013
Dear John L,

Thank you for your review. We are so sorry to read our hotel did not meet your expectations that you are used to expect from Kimpton Hotels. Of course, we never want our guests to feel as if they can’t relax in our lobby and bar.

Please let us know during your visit if you are not 100% satisfied and we will do everything we can to find a room to your satisfaction.

However, we are pleased to know you enjoyed our location and as always loved the beds.

We hope to have the chance to welcome you back in the future and provide you with a room you are more comfortable in and show you a true Kimpton Experience that I know we can deliver. Please reach out to one of the front desk managers on your next stay.
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Ocean City, New Jersey
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

Stayed at the Muse for a weekend in September. The staff was excellent from the time we arrived out front until the day we left. All our needs were met with a friendly and helpful attitude. The room was exceptional, clean and large. Must stop in and see the bartender at the hotel bar for his daily drink inventions and great conversation. Also wine happy hour at 5pm in lobby. Will definitely return. Finally great location between Times Square and Fifth Avenue. Also just a short walk to Rockefeller Center.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sang108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 12, 2013
Dear sang108,

Thank you for your five star review! It is amazing to read how helpful and friendly the staff was during your stay!

We are so happy you checked our restaurant and bar, Nios. The bartenders are fabulous, we can't deny that!

We look forward to seeing you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
197 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

Another Kimpton Group star. Just steps away from the bustle of Broadway, but once you step inside, it's a quiet, beautiful oasis of luxury. Lovely comfortable room, quiet hallways and great for light sleepers. You can walk anywhere--to shopping, Fifth Avenue, Rock Center, theater of course. Wonderful staff, courteous and helpful.

Room Tip: ask for quiet room or corner if possible
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leslie06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 11, 2013
Dear leslie06,

Thank you for the awesome FIVE star review!

We are so pleased you enjoyed our location and the proximity to all the great locations of The Big Apple.

We look forward to having you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
199 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

We have now stayed twice at the Muse and both times have had an excellent experience. The hotel is modern and clean, with an excellent location, just off of Times Square. We found the staff to go out of their way to be helpful and the rooms are quite spacious compared to other places we have stayed in the same area.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RegRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, October 9, 2013
Dear RegRobinson,

Thank you for your five star review! It is wonderful to see you enjoyed your stay the first time and found the same experience on your return visit. It is positive and supportive feedback like this that let's us know our strive to provide excellent service is being achieved!

Thank you for your loyalty! We hope to be your hotel of choice on your next trip to the Big Apple!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Muse Hotel

Property: Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#41 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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