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“Great Hotel, Perfect Location” 5 of 5 bubbles
Review of Kimpton Muse Hotel

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Kimpton Muse Hotel
Ranked #51 of 467 Hotels in New York City
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel, Perfect Location”
5 of 5 bubbles Reviewed September 17, 2013

For our Honeymoon we stayed at The Muse Hotel for 5 nights as our first location. Upon arrival we were later than expected due to a 4 hour delay at the airport. We were greeted by the concierge Anna who was very polite, happy and helpful. We suggested that it was our honeymoon and we were looking forward to seeing NYC. She checked on the system and suggested she had upgraded us to a King Premier room. The room was lovely, really clean and tidy and of a great size. Champagne and chocolates were awaiting us one evening when we got back from a day out which was a really nice touch. We would definately recommend this hotel and it made our NYC stay really enjoyable.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 20, 2013
Dear Richard B,

Thank you for your wonderful review. Congratulations on your marriage!

We love reading that our team were able to start your stay off right with the room upgrade to help celebrate your Honeymoon.

We are so pleased to know you enjoyed your stay and hope to see you again soon…..Anniversary maybe!?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,081 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (685)
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kentucky
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

This was quite a find in NYC. One block from TS, yet quiet in the room. I cannot find anything to complain about. Staff was very nice, room was clean and modern. Free wine happy hour and coffee in the am was a nice touch. I would definately recommend this hotel and would stay here again

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rucingok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 20, 2013
Dear rucingok,

Thank you for the nice review. We are so pleased to know you enjoyed your stay with us and you were able to enjoy the complimentary coffee and wine hour.

We hope to see you again soon.
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Vancouver, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

My partner and I stayed at the Muse for 8 days. I would highly recommend this hotel, great location. It is about a half block off of Times Square which we thought was quiet considering where it was located. There are a few restaurants/pubs by the hotel, which is very convenient for a late night snack or drink. We stayed in the Executive King and the Executive King Suite, comfortable beds, & lovely spa bathrooms. The staff at the Muse are very friendly and helpful. The 5 to 6 wine reception was appreciated at the end of a long day of walking and shopping ! We are planning to go back very soon and will certainly go back to the Muse.

Room Tip: the higher the floor the better, New York is a busy city so there will always be some street noise.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1313lovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 16, 2013
Dear 1313lovetotravel,

Thank you so much for taking the time to write about your stay! Five star reviews always put a smile on our face! We are so happy to see you enjoyed your room, staff, and complimentary wine reception.

It is great to read you plan to visit the Big Apple soon- We look forward to welcoming you back with us.
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Portland, Maine
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

We enjoyed staying at The Muse. It was very easy to get to and located right in the heart of the action. The staff were very friendly and welcoming. The room itself was small but did have a sizable bathroom and nice shower. The real attraction was the very soft and comfortable bed and linens. I don't know the thread count of the sheets and pillow cases, but they were very very soft. My wife commented that the bed was one of the most comfortable she had every slept on. I don't know if it had anything to do with it, but she said I didn't even snore. If you want affordable, comfortable, clean, classy and convenient....book The Muse for your next stay in midtown Manhattan.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mike7369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 16, 2013
Dear mike7369,

Thank you for your wonderful review. So glad to hear your wife and you slept so well in our comfy beds!

We hope to see you back with us soon. I see you commented on the size of your room; I welcome you to visit our website or call us directly so we can explain other room types you may enjoy during your next visit.
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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 14, 2013

This review is solely based on the room we got and not based on any other facilities like the spa provided by the hotel .

There are rooms that are cozy and there are rooms that are dull and gloomy.
The room we got falls under the dull and gloomy category.
This hotel is right in the heart of Times Square but it is surrounded by tall buildings on its every side so you don't get any natural light into the room.
The room and the services were OK.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Praveenmvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 16, 2013
Dear Praveenmvn,

Thank you for your review. We are so sorry to read your room did not meet your expectations. Of course, we never want our guests to feel as if their room is dull and gloomy.

Please let us know during your visit if you are not 100% satisfied and we will do everything we can to find a room to your satisfaction.

We hope to have the chance to welcome you back in the future and provide you with a room you are more comfortable in.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathgate, United Kingdom
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 13, 2013

We had originally been looking at staying in the Giraffe Hotel but on seeing this place changed our mind. We booked well in advance and opted for a lovely room with jacuzzi tub etc.

Our last stay inNYC was at the Paramount and it was a sad affair but thankfully, The Muse didnt disappoint this time around. From the moment we arrived till the moment we left the staff were fantastic and couldnt do enough to help. (one minor exception was the moody woman who was at the desk when we went to pick up our key - a small blotch on an otherwise perfect stay). We arrived on an early flight into JFK and reached the hotel around 6 am, staff at that time were delightfully helpful and sorted our luggage being stored etc. We arrived back around 3pm and thats when we got the moody woman sadly.

Our luggage was already in teh room waiting and what a beautiful room too. It had a rooftop terrace to veiw Times Square and much more. We made ourselves comfortable and enjoyed every minute we spent there. Some of the touches were very nice, even the bowl inside the lobby for your pooch to have a drink :)

On my last day I was awaiting a parcel which didnt arrive on time. When it arrived even after I had left, the Hotel Security Head continued to help by liasing with me to get it sent back home.

Thank you sooooo much guys and I cant wait to get back and enjoy the hospitality once again :)

Room Tip: Book a room with jacuzzi - expensive but amazing
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hmltnangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 14, 2013
Dear hmltnangel ,

Thank for the great five star review!

We are so pleased you enjoyed your stay with us from your room (Nothing beats having a Spa in your room after a long day sightseeing) and also our location.

High five to our security team for assisting you with getting your parcel back to you.

We look forward to having you return and staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington D.C.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

Kimpton tends to be a reliable hotel chain, and The Muse was no exception. It's not an inexpensive hotel, but if you can afford it, it's well worth it. The location is excellent. Tucked onto a side street in the theater district, but only a block away from the heart of Times Square. Also very close to plenty of public transportation, although we didn't even need to use it all weekend as we walked pretty much everywhere we went.

Check-in was fairly seamless. They had our room ready for us about an hour prior to check in, which was nice, and the staff was very helpful and accommodating. I had noted in my reservation that I was in NYC celebrating my birthday with my mother, and they sent up a bottle of champagne on our first night!

The Kimpton freebies are great. Got a $15 mini-bar credit for being an In Touch Member. Also got free WiFi. Free wine reception every day 5-6. Coffee in the lobby every morning. And every day, there was a fashion truck parked out front. That was NOT free, but it was really fun getting to shop out of a truck every afternoon when we returned to the hotel.

We had a great stay at the Kimpton. Our room was clean and comfortable (nothing matches Kimpton beds!) and the staff was excellent. We will definitely stay here again on our next trip.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blurryeuphoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerMuse, Manager at Kimpton Muse Hotel, responded to this review, September 14, 2013
Dear Blurryeuphoria,

Thank you for the five star review!

We are so pleased to know you enjoyed your birthday and both you and your mother were able to start your trip off right with a glass of bubbly.

Thank you for being Kimpton Intouch members and we are happy to know you were able to do a little shopping right outside the hotel during the wine reception. (What’s better then wine and shopping??)

We hope to see you again soon.
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Additional Information about Kimpton Muse Hotel

Property: Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#44 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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