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“Wonderful experience at The Muse” 5 of 5 stars
Review of The Kimpton Muse Hotel

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The Kimpton Muse Hotel
Ranked #49 of 475 Hotels in New York City
Certificate of Excellence
UK
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful experience at The Muse”
5 of 5 stars Reviewed December 6, 2012

Myself and 3 girl friends visited The Muse in November. From the outset, the reception staff, particularly Marc, the concierge, were most helpful and friendly. A mix up with our room (no fault of the hotel) was dealt with immediately and to our satisfaction and the bell staff were most accommodating too.

In the lobby they serve complementary coffee in the morning, hot chocolate in the afternoon and wine at 5:00 which, after a long day of sight seeing, was a most welcome addition.

The hotel was extremely well situated, just off Times Square, but there was little noise. The rooms were large and the beds very comfortable.

I will be travelling to New York in the future and will definately be staying at The Muse again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GECEscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Goldberg, Manager at The Kimpton Muse Hotel, responded to this review, December 10, 2012
Dear GECEscape,

Thank you for choosing to stay at the Muse during your visit to the Big Apple!
We are pleased to see your friends and you enjoyed your stay with us. We thank you for the "shout out" to our concierge and bell staff. They will be very happy to see this posting! Also, I see there was a mix up with your room; we are relieved it was dealt with efficiently. We hope the next time you visit, it will be seamless!

We can't wait to see you back! Please reach out to us before your next arrival, so we can all welcome you back!

Thank you for your support!

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Dallas, Texas
1 review
5 of 5 stars Reviewed December 4, 2012

Recently my wife and I, along with her brother and his wife, spent two great nights at The Muse Hotel. From the greeting we received from the bellmen to the great friendly service at the registration desk, the stay could not have been better.

This is a small hotel with all the services of larger hotels and a hotel that all employees make you feel welcome. Rooms are well appointed and very comfortable. I highly recommend The Muse.

Room Tip: Four rooms on the 14th floor have balcones.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 3, 2012

We have stayed in New York 4 times previously, but this is by far the best hotel we have used.

1) Great location - just off Times Square, but noise isn't a problem. We stayed in a front facing room, room 1403, and the slight street noise caused us no distraction

2) Good rooms - very good size for New York, and really well decorated

3) Wonderful service - after checking in, every member of staff remembered my sons name and greeted him every day with a 'good morning Jacob'. It's little touches like that that make a difference

4) Look out for Einstein - he is in the foyer!!!!

We are looking at NYC again in a couple of years, and we know where we will be staying - The Muse Hotel

Thanks again, Mark, Natalie and Jacob

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mark-B-Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 3, 2012

I stayed at the Muse for 4 nights for a business trip, based on reviews here, and its proximity to places I had to be for work, which were all about a 10 min walk. The location is fantastic. Staff was friendly and helpful, wifi is free (if signing up for kimpton hotel whatnot), there is good free coffee in the morning, and happy hour with free wine in the lobby from 5-6. I spent most of a cold day outside and got back to the hotel about 10 minutes after 6, when the wine was put away, but was given a glass anyway, which was welcome! Decor wise, it might be looking slightly worn around the edges, and the yoga channel didn't work, but all in all, I would totally recommend this hotel.

Room Tip: My room was on the 17th floor - I could hear garbage trucks very early the first morning, but otherw...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travler019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Goldberg, Manager at The Kimpton Muse Hotel, responded to this review, December 7, 2012
Dear Travler09,

Thank you for your comments! We thank you for your loyalty and are ecstatic you were able to enjoy all the membership perks!

We apologize for the yoga channel not working. Next time, please contact the front desk and we will have engineering look into the issue. We will make sure to have this working properly for you next time.

Have a wonderful holiday season and looking forward to seeing you soon!

Best,

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

This is the second year we have stayed at the Muse. The staff went out of their way to help in any way they could. The hot chocolate in the afternoon was a great way to warm up after a day out in the cold. The wine bar was a nice to start to evening before dinner. The hotel is close to 7th and Broadway so it is within walking distance to plays, shopping and just sight seeing. The subway was close by also.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gadabout68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2012

We originally booked for the very busy Marriott Marquis, but after staying at a Kimpton Hotel in Minneapolis, decided to try a quieter hotel in NY. It turned out to be a good decision, from half price parking for our hybrid car to a welcoming, friendly staff, to a nicely appointed, clean and quiet room, we thoroughly enjoyed our stay. In the lobby they serve complementary coffee in the morning, hot chocolate in the afternoon and wine at 5:00. They even offered free wrapping of Xmas presents from 6 - 7.
Would not hesitate to stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Goldberg, Manager at The Kimpton Muse Hotel, responded to this review, December 3, 2012
Dear Michael B,

We are so happy you chose to stay with us during your trip to NYC. We are glad our staff was warm and friendly and you enjoyed all the amenities of the Hotel.

We are happy you are following the Kimpton Hotels around the country- The Grand Hotel in Minneapolis is amazing! Keep travelling!

We hope to welcome you back in the near future!

All the best,

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael, California
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed November 30, 2012 via mobile

In September I held an event in NYC and booked 17 rooms at The Muse. Everyone was amazingly helpful with all the details and I can't say enough good things about the entire staff! One word of caution, and this is not negative, just a heads up, you will be charged a flat rate for the door/bell staff. If you want to give them something extra that's great, but you are paying for their service.

Stayed September 2012, traveled on business
Helpful?
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Goldberg, Manager at The Kimpton Muse Hotel, responded to this review, December 3, 2012
Dear Cheryl S,

Thank you for you wonderful feedback- we are thrilled your group and you enjoyed your trip to the Muse! We hope to see you back soon.

Also, as you stated, group bookings are contracted and porterage fees do apply for 10 or more room blocks. These fees do not apply for leisure travel and non group bookings.

Happy Holidays and hope to see you back next year!

Best,
Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kimpton Muse Hotel

Property: The Kimpton Muse Hotel
Address: 130 West 46th Street, New York City, NY 10036-8501 (Formerly The Muse Hotel New York)
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in New York City
#34 Family Hotel in New York City
#37 Romantic Hotel in New York City
#40 Luxury Hotel in New York City
#63 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Kimpton Muse Hotel 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Beautifully renovated, The Muse Hotel New York is a serene, stylish sanctuary centered in midtown Manhattan. With top-notch service, exquisite amenities and luxurious comfort, each spacious guestroom is a sophisticated, artful inspiration. Housed in New York City’s theater district in the historic Leavitt Building, adjacent to NIOS restaurant and wine bar, this boutique hotel is within easy walking distance of Times Square, Rockefeller Center, the New York Public Library and the Museum of Modern Art. ... more   less 
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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