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Kimpton Muse Hotel
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Savings alert! 43% below average rates

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Reviews (3,399)
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Reviewed October 28, 2011

The Muse is a very nice hotel and is brilliantly located on 46th Street between 6th and 7th Aves literally less than 50 metres from the heart of Times Square.

We had negotiated an upgrade to an Executive King room and this was on the 19th and top floor of the hotel. We found the room to be very quiet but I can imagine a room on a lower floor might not block out the noise of the city as much. Our room was very nice even though it was relatively small compared to the Helix in Washington DC (another Kimpton Hotel).

The hotel services are always good with free Wi-Fi if you sign up to be a Kimpton member and the free wine hour in the hotel lobby between 5 and 6pm. They also have free filter coffee in the morning again down in the lobby. This is good but there is no coffee/tea making facilities in the rooms, which can be a bit of a pain.

The best thing about the Muse has to be the location. Straight away you are right in the middle of all the action with bus tours, taxis and the subway all less than a five minute walk from the hotel. This was our first time in New York so being so central was great but also somewhat manic with the hustle and bustle of the city hitting you as soon as you head out the front doors.

The service from the staff was generally very good although the Nios restaurant could do with some improvement in this area. It was not terrible but it certainly was not fantastic - at one point I had to chase up the staff to give back my credit card after paying for some drinks. Just a small mistake but perhaps typical of what we found at the restaurant.

Overall we were impressed with the Muse and continue to enjoy what the Kimpton brand has to offer.

If you have never been to New York and want to be in the heart of the tourist attractions in Times Square, then the location of the Muse could not be better!

Room Tip: We had an Executive King on the 19th floor (top floor). Noise was minimal considering how close it is to Times Square.
  • Stayed: October 2011, traveled as a couple
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1  Thank Howlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2011

Great location and staff looking out to help out at every step. A half block from Times Square, but noise was not a problem. The rooms are small but you are in New York and don't spend much time in the room. Walking distance ot all the major attractions.

  • Stayed: October 2011, traveled as a couple
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2  Thank IslandTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2011

We had a perfect weekend at The Muse! Perfect access for our Broadway show plans and handicapped accessible Times Square subway. Very clean and comfortable room with great beds. Walking distance to everything. Love the Kimpton Hotels!

Room Tip: 46th Street can be a bit noisy with trucks and such, so if you are a light sleeper get a room off the street.
  • Stayed: October 2011, traveled with family
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1  Thank Ellen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2011

Lovely hotel - great service at front desk, valets, housekeeping. The service in the bar was very slow and not very sharp.... would ak for things and they'd forget them and then never come back. Also, the room we had was very very noisy... we're in mid-town - construction and late night partying - even wth closed windows - we had to use ear plugs. Great business hotel but wouldn't stay here for r and r....

Room Tip: A quiet room - don't know if there are any~
  • Stayed: October 2011, traveled with family
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1  Thank Cheledonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2011

I met friends in NYC for the weekend. The location of the hotel was ideal, walking distance to many of the major sites. The staff was very friendly and helpful. From the valet to the front desk staff, and even the housekeeping, I was met by individuals who were eager to do what it takes to make my stay a pleasant one. They were very accomodating in getting our rooms close to eachother. Just after I checked in I saw a housekeeper in the hallway who approached me and asked if there was anything she could do to make my stay more comfortable. Unsolicited offers of service...not something you see often enough these days. I was impressed. They do an hour of wine service in the lobby each evening...another nice touch. I would definitely recommend this hotel to anyone wanting to stay in the Times Square region on NYC.

  • Stayed: October 2011, traveled with friends
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Thank Kelli D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
obriggs, Manager at Kimpton Muse Hotel, responded to this reviewResponded October 28, 2011

Dear Kelli D,

Thank you for taking the time to share your experience with us and for recommending our hotel to others. I'm so glad our team impressed you with the high level of service we deliver to our guests, and that you enjoyed some of our hotel amenities. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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