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Review of Dream Downtown

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Dream Downtown
Ranked #125 of 468 Hotels in New York City
Certificate of Excellence
Reviewed March 3, 2013

Let me start with the positive: Great staff, great location, comfortable bed and super clean rooms. The hotel has a great vibe overall, especially in the lobby and bar areas.

The negative: This is a club, with a hotel attached. It's loud and on the weekends there are more people there to club than stay in the rooms. I don't want to enter my hotel and compete with clubbers, nor do I want to lose access to one of the already slow elevators for dedicated club access!

The rooms are not functional. They are small (the smallest I've stayed in nyc) and while they look cool, they're not. There is barely a desk, which is important for me. The walls are paper thin. No exaggeration, if you have someone in a room next to you, you can hear every word of a normal conversation. The bathroom looks cool, but again not at all functional. The bed was super comfortable, but sitting only 12" off the floor, was very hard to get in/out of. The chairs were useless and the ottoman was the only place to put my suitcase. Why, oh why do you give me that tiny ironing board!? It was useless and made my daily ironing almost impossible.

I stay in hotels over 150 nights a year and will not be coming back here, ever. The problem is, they can't fix what's wrong without a major overhaul of the hotel, which I don't see happening. I stayed here for 7 nights for work that had me keeping odd hours, that made this hotel an even worse choice for me. Even staying in a corner room, on a low floor, the thin walls and club kept me from getting the sleep I needed.

If you're in town to party in the meat packing district and hang at the hotels bars, this is the place for you. If you want a quiet hotel, where you can sleep and work, stay away.

Room Tip: Stay low (the club is open air on the top floor) and stay in a corner room to limit the walls you sh...
  • Stayed: February 2013, traveled on business
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Thank Zito Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,737 - 2,743 of 3,570 reviews

Reviewed March 1, 2013

A little late to write my review, but I stayed here in August 2012 for 7 nights. This was by far THE MOST AWESOME hotel I've ever stayed. Staff were nothing short of amazing the whole time! Courteous, friendly, happy to offer advice on where to go in New York, and always went that extra mile when ever I needed something.

My room was always cleaned to a high standard, shower was excellent, bed was very comfortable and a decent size. My room had a view of the Empire State building and a gorgeous New York skyline!

I stayed on floor 11 (right under the nightclub) and I did not find noise to be an issue. The night club is excellent, and you may even spot a celeb or two if that's your thing. Then on my last day I chilled in the sun by the pool, and watched models splash fight each other... so err, yeah this is a good hotel ;) So good I'm actually returning soon and bringing a friend.

Thank you Dream staff for an fantastic memorable stay last time,
Regards,
-Mark R

  • Stayed: August 2012, traveled solo
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Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

This is not a hotel with a cool bar attached... this is a nightclub which got some rooms on the side as well. .. All emphasis is towards the nightclub and bar… ..
We stayed for 4 nights, chosen for the location and for the interesting architecture… but I will strongly recommend anyone looking for a hotel in New York, not to choose Dream Downtown… unless you want to pay 650$ a night, and still be kept awake from night club, bar, and neighbours. - all floors a concrete… which means anything going on upstairs, you hear !!!
Furthermore.. it has since come to my attention… that the Hotel has been used as location for PORN film.
Every one working at the hotel seemed to trendy to give a smile nor good service, breakfast at the hotel is a rip off, and house keeping is 3 star.
Have fun !

  • Stayed: February 2013, traveled with friends
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Thank dkinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel F, Assistant General Manager at Dream Downtown, responded to this reviewResponded February 21, 2013

Dear Dkinuk,

I am very sorry that you found our hotel concept disappointing. With two lounges and bars, two restaurants and an outdoor pool/beach/bar we offer a very lively and exciting destination. It is embraced equally by our weekend guests and business travelers seeking a refreshing change from the generic bore of midtown chains.

Rest assured – with 316 guest rooms my focus as the hotel manager is of course the well-being of our hotel guests. With this in mind I am sorry to hear that your room lacked the peace and quiet that you rightly sought when retreating from New York City’s constant buzz.

The vast majority of our rooms offer a peaceful environment. Unfortunately some guests may find certain rooms on the 11th floor to be too close to our PHD rooftop lounge. We will always try to avoid this situation and, provided we are made aware of our guest's restless night, we will offer a room move, ideally in form of an upgrade, as an immediate solution.

The high rate you quoted must have occurred during last year’s city wide peak season. Currently our rates are much more favorable.

As for the “movies” - if it is any consolation, and please don't be shocked again, virtually any luxury hotel can be found as background for steamy content – so I hear (I would of course not know of this from personal experience). It must have happened in the privacy of our inspiring rooms, without our knowledge, let alone approval. Those producers tend not to ask our PR team for permission and it takes only little equipment to shoot this kind of material. What we did approve of were several high-end fashion and design productions shot on property. As for events - La Perla presented it's 2013 lingerie collection to the fashion week press!

I still hope you we could welcome you back someday and make up for your experience. Please
reach out to me directly – I will personally ensure your stay will be as zen as it can be.

With best regards

AXEL

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Reviewed February 15, 2013

Me and the bf loved this hotel and will be back. Fun weekend stay with nightlife built in. The rooms were fun and the bed was the kind you want to crawl into and never leave.

Excited for summertime to swim in that pool.

  • Stayed: November 2012, traveled as a couple
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Thank Swsindc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

I chose the Dream Downtown for 2 reasons: (1) it was close to the West Village where my daughter lives and (2) since I was traveling with a friend, it was the only reasonably priced hotel where I could get 2 beds. The architecture is interesting with a porthole motif and very modern rooms with stainless steel and glass. There is not much drawer or closet space but, otherwise, the room and bathroom were a nice size. We were on the 2nd floor and our porthole window opened and we could directly experience the newly fallen snow. And the bed is comfortable. My friend is allergic to feathers and the hotel provided non-feather pillows and what the hotel called a hypoallergenic room.

At night, the entire lobby is taken up with a DJ in a bright ski hat playing loud, lively music for youthful hipsters. Fortunately, we could not hear it from our second floor room.

Housekeeping wasn't great but, otherwise, the staff was helpful. I would definitely stay at Dream Downtown again.

And, as an aside, when I returned home I realized I left my (non-valuable) jewelry in my room. I phoned and spoke to security. An hour later he called back to say he located it, asked me to describe each piece, and he arranged (at my expense) for the concierge to Fedex it to me. I am thrilled that he made it so easy for me.

  • Stayed: February 2013, traveled with friends
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Thank Randi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

Positives: Great location in trendy meatpacking district, glam hotel, cool rooms.

Negatives: (1) Room on the 11th floor was right below the club and I felt like I was in the club. I can't believe they think it's ok to sell rooms for $400-500 a night with this kind of noise. (2) They didn't clean my room one day for no apparent reason. When I told the front desk, they sent someone up hours later who did a quick job of it. (3) I grabbed a drink at the lobby bar and sat down on a lobby sofa but was kicked out because the seat was "reserved". If I stay at the hotel and buy a drink at the bar it seems ridiculous that I can't sit in the lobby to drink it.

Room Tip: Not on the 11th floor - it's crazy loud!
  • Stayed: February 2013, traveled on business
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1  Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Axel F, Assistant General Manager at Dream Downtown, responded to this reviewResponded February 18, 2013

Dear Guest,

We are very sorry that your room on the 11th Floor did not provide the peace and quiet your rightly expected, especially since you seemed to enjoy so any aspects of your stay.

We will always address noise concerns by offering alternative rooms and I invite you to reach out to me personally so I can address your concerns. Generally we provide housekeeping service twice a day, provided the electronic Do Not Disturb light was not accidentally left on. I will look into this as soon as I have more information. As for our Lobby - while there is some general seating in the lobby, most belongs to our Marble Lounge and seats may be reserved for both hotel guests and patrons, especially late nights. Our hosts will happily look for alternatives.

Again - I am very sorry that your stay was not fully enjoyable. Hopefully I will hear from you.

With best regards

AXEL

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Reviewed February 7, 2013

I travel for work a lot and it's never easy living out of a suitcase. But when I come to the dream, I actually feel like I'm home! The staff is always so helpful and nice from the second I step out of the cab from the airport, I'm getting help with my luggage, doors opened, and the overall feeling of a luxury hotel. Since I've been coming here for a while now, they quickly recognize me and make me feel like I'm back home. Personally, I love how lively the hotel is! It can be loud at times, but it's never affected my sleep or work or anything for that matter. With a club on the roof (with an amazing city view) and a club downstairs and next door... you are in for a fun time!!! I love the Dream and tell everyone to stay there! It's the perfect New York hotel! And did I mention the beds? The most comfortable beds EVER!!!

  • Stayed: January 2013, traveled on business
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Thank April K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dream Downtown

Address: 355 West 16th Street, Near 9th Ave, New York City, NY 10011-5902 (Formerly Dream Meatpacking District)
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in New York City
#50 Romantic Hotel in New York City
#101 Luxury Hotel in New York City
#113 Family Hotel in New York City
Price Range: $284 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dream Downtown 4.5*
Number of rooms: 314
Official Description (provided by the hotel):
Carrying on an exciting and imaginative new concept in inventive, full-service luxury travel brought by its predecessors Dream Midtown and Dream South Beach, Dream Downtown is the latest jewel in the impressive Vikram Chatwal Hotel portfolio. Situated between the hip, cool Meatpacking District and chic, charming Chelsea, Dream Downtown's loft-style accommodations and innovative atmosphere breathe new life into the New York hotel scene. Our Downtown Manhattan hotel offers the best location for travelers aching for the interesting in New York City travel. Dream Downtown is within walking distance to The Highline, superior shopping, numerous Chelsea art galleries, Milk Studio, Union Square, and the famous neighborhoods of SoHo, Chelsea, and the West Village. ... more   less 
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Also Known As:
Dream Downtown Hotel New York City

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