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“Great NYC Hotel”

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Hotel 48LEX New York
Ranked #60 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Alberta
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great NYC Hotel”
Reviewed April 8, 2014

Great location, beautiful rooms and friendly staff. I've stayed at the Waldorf across the street and while this hotel does not give you quite the same level of 5 star service (remember it is rated at 4.5 stars) everything else about it makes it a nicer place to stay. My suite was modern and very comfortable with very nice views. But as for the service I mentioned, the house keeping could use the most improvement. It seemed like the rooms were tidied but never really cleaned. Other then that a great hotel.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorldTraveller570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, April 11, 2014
Hello WorldTraveller570!

Thanks for the shout out! I am happy to hear you enjoyed your most recent stay here at Hyatt 48 Lex. In regards to the housekeeping department- I have sent your feedback to our Director of Housekeeping in order to help create a five star experience for our guests.

Thanks for taking the time to post, we hope to welcome you back again soon.

Robert Gormley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,398 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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toronto
Level 6 Contributor
116 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 7, 2014 via mobile

Rooms are good sized for new York and the staff friendly A new hotel so everything is clean and up to date. Health club is a bit small but a great little hotel for a business stay I would recommend a stay there and try to get one of the corner rooms

Stayed March 2014, traveled on business
Helpful?
2 Thank jonToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, April 9, 2014
Hello jonToronto,

Thanks for the shout out and recommendation!

Should your travels bring you back to NYC we would love to welcome you back as our guest!

Robert Gormley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
141 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 6, 2014

I've been here for less than 24 hours now and I'm already regretting it.

3 issues so far:

1) We went out from 11am to 7pm during which time the room wasn't serviced. Offering to do this once we're back and using the room isn't helpful. It's a basic requirement of any hotel to offer clean and serviced rooms.

2) The in-room safe failed and had to be opened by an engineer. He was polite and courteous but it wasted an hour of our time and It turned out the 'safe' wasn't so safe after all as it hadn't been secured to anything when installed.

3) I sent an enquiry to the concierge on 2nd April. After 2 further prompts I received a response on 7th April, too late to be of any use.

The manager offered me Hyatt points as compensation - declined as too little too late.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travel_Critic_10152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, May 26, 2014
Jonathan F,

I am glad that we were able to speak about your issues in person before you departed our hotel. Once again I sincerely apologize for the inconveniences you experienced during your stay as that is not a typical Hyatt 48 Lex experience.

You have my card so please do not hesitate to reach out to me personally should you wish to discuss matters further.

All my best,

Robert Gormley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed April 4, 2014

I work in NYC but live in CT, so when trying to find a place to stay in the city for a night, i try to to find a nice stay with good value. The Hyatt 48 Lex did not disappoint. Conveniently located near Grand Central, this boutique hotel offers service and amenities found in much more expensive properties. I felt that the level of service with that of 5-Star properties where I have stayed, including the JW Marriotts, Waldorf Astorias, Ritz Carltons, and Conrads. Upon arrival, I was greeted by Kelsey (?) at the 2 desk station in the reception area/ elevator bank. There isn't a sitting area on the ground level; it is located on the second level. As it was my first stay with them, Kelsey made a fine presentation of the amenities, services, and offerings of the property. They were offering wine at the reception area that night which was wonderful. I also hat the opportunity to work with another gentleman whose name escapes me. He was the utmost professional and was offering advice and directions to others while I was there.

The room was clean and well-appointed. Mini-bar with many offerings, robe for use, comfortable bed. floor to ceiling window. plenty of e-outlets. Again, a tremendous offering considering the price I had paid. decent size and well laid out.

in the morning - the second floor lounge provides a continental-style breakfast with juice, coffee, backed goods, and fruits. Just enough to get your day started. What was a pleasant surprise was that the coffee wasn't some pre brewed carafe or pot, it was a expresso machine that made expresso, latte, cappuccino, hot chocolate and a few more. Also the orange juice in the morning, my wife and I are pretty sure was freshly-squeezed! again to start your morning with a cappucino, fresh OJ, a bagel/muffin and fruit would be $15-$20 offering at a 5-star hotel. Not here - it was complimentary.

I would highly recommend this hotel for its convenient location, amenities, and of course the service. If I should find myself in need of a NYC hotel, it will likely be this one again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, April 9, 2014
Greetings O M,

Thank you for the kind accolades! I am thrilled to hear your had a fantastic experience at Hyatt 48 Lex and enjoyed the amenities of the hotel, especially the second floor "Lexicon Lounge". I can't wait to share your wonderful comments with the team!

We hope to welcome you back as our guest again soon!

Robert Gormley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Simsbury, Connecticut
1 review
Reviewed April 4, 2014

Very attentive staff. Small boutique feel. Lexington Brass the restaurant is decent with nice wait staff. Carlos at the front desk makes you fell welcomed. Highly recommend this place. Location is near Grand Central and subways so hard to beat location.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMeehan207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, April 9, 2014
Hello JMeehan207,

Thanks for the five star review! Our team works hard to ensure our guests have a memorable experience and I am happy to know you felt very welcomed at Hyatt 48 Lex.

Come see us again soon!

Robert Gormley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Gatos, California
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 30, 2014 via mobile

We liked the quiet location, gray service and cleanliness. Not fancy or elegant but good value.

Convenient to shopping and museums and great bagels.
Ex-New Yorker in search of great bagels. None in N. Calif.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orlando1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, April 8, 2014
Dear Orlando1944,

I am happy to hear that you found your bagels :) Thank you for the excellent feedback!

Robert Gormley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level 6 Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed March 29, 2014

We come to NYC a lot to see theatre. This property's location is fantastic. The room has incredible touches like a dishwasher and well-stocked mini-bar. The staff's terrific - very attentive. The gym downstairs is impeccably kept. The whole hotel's run like clockwork. Super clean. The restaurant is great for breakfast and lunch. Highly recommended. We will definitely be back.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rogerad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hotel 48LEX New York, responded to this review, March 31, 2014
Dear rogerad,

Wow! Thank you for the shout out and five star review! Our team works hard to give our guests a memorable experience and I am glad to hear you would recommend us. I can't wait to share your kind comments with the team!

We hope to welcome you back again soon.

Robert Gormley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel 48LEX New York

Property: Hotel 48LEX New York
Address: 517 Lexington Avenue, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in New York City
#52 Luxury Hotel in New York City
#73 Romantic Hotel in New York City
#86 Business Hotel in New York City
#182 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel 48LEX New York 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 salons and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more   less 
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Also Known As:
Hyatt 48 Lex Hotel New York City

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