We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, boutique feeling”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel 48LEX New York
Ranked #63 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 19, 2013

We stayed one night in Hyatt 48 Lex. The feeling upon arrival is quite boutiquish, as you enter a very small lobby and the reception staff will greet you with a personal touch.
The room itself was a bit disappointing. We booked a corner suite, so we were expecting to find a somehow special room. Unfortunately, there was nothing particularly noteworthy in the room, and it was smaller than we expected. (Please note the room was nice – comfortable, very new and clean – it was just a problem of expectations management)
Location is quite good if you want to explore NY walking.
We didn’t try the restaurant nor breakfast.
On the negative side, I didn’t enjoy the fact that the hotel tried to charge us a handling fee per delivered item – I have been sending packages to hotels in the US for a long time, and they never tried to charge me anything for it. Since I had already paid a good amount for the room, I felt I was being “robbed”.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank worldtrav11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,549)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,100 - 1,106 of 1,549 reviews

Reviewed May 18, 2013

Just back from 5 night stay (holiday not business). Modern Hotel with friendly staff - very modern front desk is a nice touch.

We booked a corner room which was very spacious - we clearly got a good deal booking through BA.com with our flights as the prices direct were definitely more expensive. Room was in good condition.

Location was excellent with all key areas within easy walking distance.

One frustration is that that wifi is not available for free - the charge would be $14.99 per day. Whilst we know that it varies hotel to hotel we have stayed in others in NYC that do offer free Wifi - I know the bigger chains to tend to charge because of the business clients. Just meant we didnt access emails for the duration of our trip...which was no bad thing as we wanted a break but it is frustrating none the less that the availability between hotels is so variable.

We would defintely consider staying again .....if we got another good deal not booking direct.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank alandand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded June 14, 2013

Thank you for your comments!

In response to your WIFI concerns, may I suggest signing up for Hyatt Gold Passport. (Loyalty Programs) After 5 eligible stays or 15 eligible nights in any Hyatt, members receive comp WIFI at all Hyatts.

Hope this helps!

Brian Twomey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013 via mobile

Nice rooms. Modern feel. We were upgraded to a balcony room which was a nice touch. Staff was friendly and attentive. Room was very clean, but already showing signs of wear after such a short time open. The headboard was scratched up, the desk badly stained and tiles in the bathroom chipped. The lounge with food throughout the day was a bit of a joke-- only one small tray of mini muffins and mini bagels for breakfast. Frankly not worth even offering it. My only major gripe was the price of 'add ons.' Valet parking is $70 a day. I've stated at hotels all over NYC and this is the most I've seen anywhere. With a best parking coupon, I got into the same garage next door for $40. Room service fees were over the top. I wanted 6 chocolate covered strawberries for my anniversary and they wanted $100. Ouch. No way.
I would stay here again, although I much prefer the Andaz just a few blocks away.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Westchestertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded May 13, 2013

Greetings from 48 Lex and Happy Anniversary!!!

Thank you for your kind words and we are pleased to hear you enjoyed your overall stay with us. In regards to your pricing comments, we are in line with all area hotels.

Should your travels bring you back to the New York area, and we love the opportunity to send you a complementary bottle of Champaign and chocolate covered strawberries to your guest room.

Brian C. Twomey
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

If you would like to experience Downtown Manhattan, but not be right in the middle of the Times Square hord all the time, the Hyatt Lex 48 is a great choice to enjoy the hussel and bussel and be able to relax from it too. The hotel offers all the amenites of a Big Apple hotel and only a few block walk from all the action. At the same time, a few blocks in the other direction you can enjoy the local flavors and the many multicultural neighborhoods. The service is premier and the staff and accommodations superb. They more then live up to The Hyatt reputation!
James P.

Room Tip: Corner suites are very spacious. They also have rooms on the lower levels with actual balconies, som...
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 471JamesP471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded May 13, 2013

Thank You!

Great Comment "The service is premier and the staff and accommodations superb. They more then live up to The Hyatt reputation"

Hope you stay with us again soon...

Regards,

Brian Twomey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Repeat visit here. Second floor lounge nice spot to relax and read papers. One negative is the phone rings continually when no staff is present. Had corner suite that is spacious. Staff is attentive and professional.
One major flaw is service/attitude wait staff in restaurant. My friend had a room and ordered and took breakfast to his wife. They included no condiments so he " borrowed" salt/pepper but was in process of quickly returning it. The snippy little manager came to me demanding his name and room #. Told her to relax he was bringing it back quickly! She said we needed her permission.
Brought incident to Hyatt GM's attention. They informed me that they were meeting restaurant's GM to discuss other service issues.
I would avoid eating here until resolved. Oh yes. Yesterday had to ask four times for ketchup. There is obviously NO seasoned leadership here. Rather sad as food is actually good.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank doylemoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded May 13, 2013

Thank you for your detailed feedback! In addition, welcome back! Thanks for staying with us agian. In regards to your restaurant experience, I have reach out to our 3rd party restaurant Operator (Lexington Brass) to address your conerns.

Thanks again!

Brian Twomey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

I enjoy the Hyatt experience whenever I travel and this hotel is no exception. The room was spacious enough for us. The bed and pillows were extremely comfortable . The bathroom was a good size with an ample sink and space for toiletries storage. The large shower had a rain shower head and the water pressure was good. We were not crazy about the frosted glass door to the bathrooom. It did not close all the way and you can see a blurry image through it. A modest person could find this feature a bit disconcerting. We were on the 15th floor and except for the ubiquitous sirens and the usual bumps and thumps we've encountered in all hotel rooms, the room was very quiet. Additionally, this is the first time we had real HD tv available in a hotel with a very nice large (I think 36 inch) flat screen. The room also had a mini bar which we did not use.
The second floor lounge was great for coffee and light snacks. The coffee machine brews cappuccino, expresso, cafe latte, hot chocolate and more. It is a wonderful feature for coffee lovers and a great convenience in the morning. There are light pastries available in the morning and small cake and brownie squares available in the afternoon. Also wine (for a cost) and cheese and crackers are available in the late afternoon. Be aware that if you have been to a Hyatt grand club, this is not the same experience. It is just a nice amenity for guests.
Overall, the Hyatt 48 Lex is a very pleasurable experience. We found the staff extremely friendly. We arrived around 11:00 am and even though the hotel was booked solid, Carlos at the front desk got us in our room within 15 minutes.
For full disclosure purposes, I am a Hyatt platinum member and can request early check-in but I don't think this made an exception as to how we were treated.

Room Tip: We were in room 1506 and there is a linen closet outside the room. This could contribute to noise b...
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frankleo08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded May 13, 2013

Greetings!

Loved your post - Glad to hear you enjoyed your stay with us.

Brian Twomey;

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We enjoyed our stay here for one night on the way to cruise. Our room was not ready when we arrived in the early evening and the hotel offered us some wine while we were waiting. The room was good, and we wish we could have used the dishwasher. The hotel was hard for the limo driver to find as the address of the hotel does not match its actual location. We were surprised to be charged about $25 for fedex packages received. I have never seen that before in a hotel.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this reviewResponded May 13, 2013

Greetings from Hyatt 48 -

Thank you for your kind review, please email me the address you had while trying to locate the hotel. If this is truly a mis-posting, I would like to have it corrected.

Please email the info to brian.twomey@hyatt.com

Regards,

Brian Twomey
AGM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Bernic Hotel
The Bernic Hotel
#43 of 470 in New York City
256 reviews
Midtown
Residence Inn New York Manhattan / Midtown East
Midtown
The Benjamin
The Benjamin
#100 of 470 in New York City
2,772 reviews
Show Prices
Show Prices
Show Prices
Midtown
Arlo NoMad
Arlo NoMad
#45 of 470 in New York City
614 reviews
Midtown
InterContinental New York Barclay
Midtown
EVEN Hotel New York - Midtown East
EVEN Hotel New York - Midtown Ea...
#32 of 470 in New York City
434 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel 48LEX New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel 48LEX New York

Address: 517 Lexington Avenue, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Green Hotel in New York City
#54 Luxury Hotel in New York City
#73 Romantic Hotel in New York City
#86 Business Hotel in New York City
#90 Family Hotel in New York City
Price Range: $254 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel 48LEX New York 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 salons and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Hotwire, Priceline, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Hotel 48LEX New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt 48 Lex Hotel New York City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing