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“Heaven in the Hyatt”

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Hotel 48LEX New York
Ranked #71 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Liverpool, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Heaven in the Hyatt”
Reviewed March 2, 2013

This time last week I was getting spoilt rotten at the Hyatt 48 Lex not by my fella who's 50th we were celebrating but by the wonderful staff ( Carlos,Tommy,Hose,Brian to name a few ) who were more than attentive to our every need nothing was to much trouble they certainly went that extra mile, they did everything but tuck us in of a night now thats what I call service, our room 2004 a corner suite was great, talk about a room with a view if there was Oscars for hotels the Hyatt 48 Lex would be nominated, may I take this opportunity to say a BIG thank you to Brian Twomey and his brilliant team for making my fella's 50th a birthday to remember hopefully we will be back before his 60th.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Eileen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, March 20, 2013
Thanks for the shout out! Hope you come back again soon!

By the way, Tell your Fella - Happy 50th From the Hyatt 48 Lex!

Best,

Brian Twomey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
london, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 26, 2013

Stayed here early February and it was fantastic. Rooms are lovely, staff were very helpful and room was cleaned twice a day. Location is very good for Times Square, Central Park and Fifth Avenue. We eat in the restaurant and the food was very good. Although I have to say if you stay here you have to try a little Indian Restaurant called Amma just around the corner on 51st Street. Its amazing. We would def come back to this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HonestOpinion1302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, March 20, 2013
Couldnt have said it better myself - Fantastic. Thats what we strive for.

Hope you stay with us again soon.

BT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 25, 2013

stayed at the property in Jan, great staff, clean and quiet rooms with reasonable space.
good menu selections with acceptable price value. Staff is helpful and responding quickly.
Definitely a good choice anytime traveling to NYC

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grek c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, March 20, 2013
Hope you stay with us again soon!

Best,

BT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south river, nj
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 25, 2013

We stayed at this hotel this weekend for our anniversary. Raymond at the front desk was charming and delightful as he checked us in. We were upgraded to a Lexington Studio. The room was very pretty and clean, Well stocked..no complaints. These rooms are a bit smaller than some NYC hotels but I didn't feel crowded at all as the layout is formed well. Some people in pervious reviews said it was noisy, I didnt hear anything but cab horns, but what would you expect it is NYC afterall. The hotel generously sent us wine, fruit and nuts for our anniversary complimentary. We did not eat in the restaurant, but we did sit in there and again the staff was cordial and recommended places where we may find something more to our tastebuds as they were serving brunch and we wanted lunch. We called for ice it came in a snap. We took advantage of the lounge and its complimentary cheese and deserts in front of the fireplace. Again the staff were funny and friendly. now as for THE BED..HEAVEN..it was glorious. We did have a late checkout but chose to go home early as we missed our children.. The hotel is in great location. At checkout agian there was Raymond who checked us out and hailed us a cab. After the stayThomos the front desk manager emailed me to make sure that everything was enjoyable. We always stay at the Hyatt brand hotels when we travel unless business has us stay somewhere else.without a choice. We will be back and I will be recommending this hotel to friends clients and family.

Room Tip: Corner and high floors are a best bet.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank zanyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, February 26, 2013
Happy Anniversary!

Thanks for letting Hyatt 48 Lex be apart of your special day. Glad to hear you enjoyed your stay with us. We look forward to welcoming you back.

Best,

Brian Twomey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 24, 2013

stayed there feb9-feb14th amazing acomodating staff, beautiful rooms, new, clean, amazing!
super friendly, nice extras we loved this hotel and would come back. quiet rooms in NYC??? yes!
we had to change our travel dates because of the blizzard and had no trouble.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gterv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, February 26, 2013
Thanks for your feedback! Glad you enjoyed all that the Hyatt 48 LEx has to offer.

Hope you return soon!

Brian Twomey
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2013

I stayed at the Hyatt 48 Lex this past week. Very disappointed. I should have stayed at the InterContinental or Marriott instead. The rooms were small, the cleaning was terrible and the noise in the halls was unbearable. The food at the restaurant was average at best and the hotel staff was less than helpful. I asked one of the housekeepers for some shampoo and she never came back. I asked another who I seen in the hallway and she said she thought they were out, that she was new and didn't know where to find any.

Again, don't waste your time staying here. This hotel wants to be a full service hotel but they are not ready at all. Stay somewhere else!!!!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JR1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, February 26, 2013
JR1126-

I was sorry to learn that your stay at the Hyatt 48 Lex failed to meet your expectations. Unfortunately, I am hearing about all your concerns now and not while you were here. Should you like to discuss your stay in more detail, please feel free to reach out to me directly. In addition, I will speak to all Department Managers regarding your comments. We will do whatever is necessary to prevent these types of concerns from happening again in the future.

Brian C. Twomey
Assistant General Manager
brian.twomey@hyatt48lex.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, Connecticut
Level Contributor
298 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed February 24, 2013

This is my second time at the Lex and I loved it even more. From the easy check in to the knowledgeable and friendly staff, it's just what I needed in mid-town. Accommodations and amenities are top notch and I am glad to have found this gem.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adventure Diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian T, Manager at Hotel 48LEX New York, responded to this review, February 26, 2013
Thank you for the shout out and Welcome Back!

BT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel 48LEX New York

Property: Hotel 48LEX New York
Address: 517 Lexington Avenue, New York City, NY 10017-1204
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Green Hotel in New York City
#58 Luxury Hotel in New York City
#74 Romantic Hotel in New York City
#86 Business Hotel in New York City
#184 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel 48LEX New York 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel 48LEX New York is a striking and innovative, luxury boutique hotel, providing a fresh take on modern hospitality, focused on intimate and exclusive experiences for the chic and savvy traveler. Located on Lexington Ave and 48th St, with 116 salons and suites our hotel promises extraordinary four diamond service, a wide array of amenities while you stay in our spacious bedrooms or suites with all showcasing our floor to ceiling windows. Visit our inviting 2nd floor living room with lounge seating, a fireplace that overlooks the vibrancy of Lexington Ave and enjoy daily our signature complimentary light continental breakfast in the morning, cappuccino, water, fruit or cookies during the afternoon or a glass of wine with cheese which is served every evening. We also provide a 24-hour fitness center, our full service restaurant Lexington Brass, in room dining, 24-hour business center, and meeting space. Our convenient midtown location puts guests within walking distance of Grand Central Station, Chrysler Building, Radio City Music Hall, Empire State Building, Rockefeller Center, Central Park, and Fifth Avenue, home to the finest New York shopping. Perfect for corporate travelers seeking extended-stay accommodations book one of our corner one bedroom suites and enjoy a separate living room with generous space to spread out, a kitchenette and influx of natural light with floor to ceiling windows. ... more   less 
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Also Known As:
Hyatt 48 Lex Hotel New York City

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