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All reviews penn station madison square garden express check free breakfast busy hotel excellent location convenient location the empire state building times square msg manhattan checkin
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Reviewed January 21, 2020

I book with this hotel frequently for work and staff is great, I always have a wonderful experience with Maria B. at the front desk. She’s always willing to go the extra mile for her guests and it shows (trust me- I’m typically not someone who leaves reviews for hotels). Thanks to Maria B. and all of the other staff members that work hard to create a wonderful guest experience!

Date of stay: January 2020
Trip type: Traveled on business
Thank erind345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Hotel Pennsylvania, responded to this reviewResponded January 22, 2020

Dear Erin,
We're grateful that we had the opportunity to have you at Hotel Pennsylvania. It warms our hearts to know that our dedicated team helped deliver the full-value stay you deserve. We'll make sure to pass along your message to Maria and the rest of the team for doing a spectacular job. Count on us again for another welcoming and warm hotel experience should your travels bring you back to New York.

Sincerely,
Gene Nicotra, Vice President/General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020 via mobile

The hotel overall is good, new rooms and good location! In my opinion the hotel should have a restaurant, so you don’t have to go outside to get breakfast. And with that location a rooftop bar would be nice too!!!

Date of stay: January 2020
Trip type: Traveled with friends
Thank Sheilita82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Hotel Pennsylvania, responded to this reviewResponded January 22, 2020

Thank you for joining us at Hotel Pennsylvania during your recent New York City getaway. It is pleasing to know that you found our location and rooms to be exceptional. We will keep your suggestion close to heart as we work to further enhance our guests' experience.
We look forward to welcoming you back the next time you are in town.

Sincerely,
Gene Nicotra, Vice President/General Manager

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Reviewed January 21, 2020 via mobile

Great time, great hotel, great fun
Every time we stay in Manhattan we come to Hotel Pennsylvania. We loved the upgraded room. Very nice much nicer then the classic rooms. Also location is the best.....

Date of stay: January 2020
Trip type: Traveled with family
Thank Haydee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Hotel Pennsylvania, responded to this reviewResponded January 22, 2020

Dear Haydee,
Thank you for being a loyal patron and for once again staying at Hotel Pennsylvania during your recent visit to New York. Count on our upgraded Pen 5000 and Penn Plaza Collection rooms to deliver another exceptional stay should your adventures bring you our way. Thank you for sharing your experience, and we cannot wait to see you again.

Sincerely,
Gene Nicotra, Vice President/General Manager

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Reviewed January 21, 2020

We stayed here last year (2019) and our experience was not very good. This was our first time coming down to see a NY Rangers game and stay over night. The staff was not helpful and our room was pretty dismal and not at all nice. We thought we would give them a second chance since we knew that Hotel Penn was renovating and making changes. I am glad we did. My wife and daughter were much happier and enjoyed being in New York and doing some shopping. Our room was clean, modern furniture, the room had lots of open space, the room was much brighter, and the bathroom was clean. The staff person was helpful on our express check-in and gave us our tickets for continental breakfast and complimentary drink tickets to Feile or Stout. The continental breakfast was at Cafe-R outside of the hotel and down the street a little ways. The breakfast consisted of a large fruit cup, bagel or (muffin,danish), and a drink (water, coffee, juice). This worked very well for us and it was well stationed to handle the people coming through. The family was happy. We attended the Rangers game at MSG and lost the game in the last 26 seconds of the 3rd period. A real let down! After the game we went to the Irish Bar Stout and used our drink tickets and that put back a positive spin back onto the evening events. Overall my girls were happy with the shopping, the Hotel turn around, and were a little disappointed in the Rangers loss. The beauty of it for us was that we took Amtrak down from Syracuse to Penn Station, you walk across the street to your Hotel and MSG is right there across the street. No hassles and very easy. We are very likely to do this again next year!

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank N3853MYbrianm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Hotel Pennsylvania, responded to this reviewResponded January 22, 2020

Dear Brian,
Thank you for giving us another chance and choosing to stay at Hotel Pennsylvania during your family's recent trip to New York. We are glad that you, your wife, and daughters enjoyed our clean accommodations, attentive guest service, and prime location. Should your adventures bring you back our way, please join us again.

Sincerely,
Gene Nicotra, Vice President/General Manager

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Reviewed January 20, 2020

We were in this hotel during X'mas & New Year. Booked 2 rooms in 5th Floor. Ms. Akhter Jahan was the house keeping lady for most of our 2 wks stay. She was fantastic and friendly. We really appreciate her hard work n dedication. Hotel need immediate attention on carpets, lights and the reception. They should think about adding more staff in the front desk to manage check ins.... Hotel has enough space to arrange a break fast area instead of sending guest to nearby restaurant!

Date of stay: December 2019
1  Thank mattsabr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Front_Desk, General Manager at Hotel Pennsylvania, responded to this reviewResponded January 22, 2020

Dear Matts,
Thank you for joining us recently during your recent stay in New York. We are happy that our friendly guest service became the highlight of your time with us. We will keep your feedback in mind as we work to further enhance our guests' experience. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations.

Sincerely,
Gene Nicotra, Vice President/General Manager

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