Their online service is very poor and their website inaccurate. I ordered a reed diffuser (nothing big) online and when I tried to avail the announced discount, had problems. So, telephoned their customer service and their rep. had difficulties too. He promised to give me a call back after he had solved the problem . Later, I got a call from a lady clarifying that actually the discount was for 'on sale' items only and she acknowledged the website did not quite clarify that. Considering the amount of time that had already been expended on the matter, I went ahead and ordered the item anyway. After taking all my information etc, the lady tells me BTW, "it may take upto 10 days to deliver!" This despite charging more than other similar sites for mailing it. I did not appreciate the provision of information in dribs and drabs. I went ahead with the transaction because did not care to waste any further time on the matter. The entire transaction was rather unsatisfying and the lady at the other end came across as someone who took advantage of customers, rather than someone who intended to provide good customer service. I don't think I will be purchasing anything from them, even though now my email address is being bombarded by their advertisements.
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