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“This is huge.”

Macy's Herald Square
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Historic Tour of Macy's Herald Square
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Owner description: From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
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Sydney, Australia
Level 6 Contributor
460 reviews
232 attraction reviews
common_n_attraction_reviews_1bd8 183 helpful votes
“This is huge.”
Reviewed July 26, 2014

Even for the guys, there is something for everyone in here. Nine floors of stuff. This is just huge, and there is a big billboard on the outside that says this is the largest shop in the world.
One side has women, the other has men. Lots of floors to visit.

Visited July 2014
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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La Possession, Reunion Island
Level 5 Contributor
81 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
“Great shopping but what happened to the architecture ??”
Reviewed July 24, 2014 via mobile

I went there before and the store was not just a department store. It was a work of art, inside was gorgeous, the ceilings, the mezzanine, the columns, the wooden escalators... It was magical in there.
Now it's just a big famous department store where you can get great deals on numerous brands.
Shopping is still very good and I really enjoyed myself the few hours I spent in there. The staff was very nice and helpful. But I guess I would have felt just the same in any outlet mall !!

Thank Tripaddict974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 5 Contributor
64 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“look for it maybe you will find it”
Reviewed July 24, 2014

If you like to look for the good bargain whatever time for it and energy spend, then you are in the right place. Personally I have found some stuff but not that exciting . Then depend on your expectation, budget and taste. Don't be to high on them but if you are modest regarding them you could find stuff and be satisfy. To sum up it is not temple of shopping but not that bad. Good luck !

Visited May 2014
Thank mikayoun t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas, United States
Level 4 Contributor
44 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Woefully unfortunate "progress"”
Reviewed July 22, 2014

You know, nobody dresses like the Statue of Liberty any more, so why don't we take her down and update her wardrobe: slacks and a blazer, maybe? No? The Empire State Building looks old-fashioned and dated, so why don't we cover the exterior with an all-glass façade? No? It's the iconic features of these treasures that makes them, well, iconic. Someone should have explained this to Macy's.

More about that in a minute, but first the shopping experience. This flagship department store is 6 floors over an entire city block. The huge amount of floor space allows this store to offer more merchandise than your local Macy's. It's arranged primarily by designer. The entire second floor, for example, is women's shoes. Are you looking for black mid-heel pumps? You'll have to peruse the entire showroom, moving from designer to designer, to find them. (Next door, at DSW, all the mid-heel pumps are displayed together.) Prices here are likely to be higher than you'll find back home for the same merchandise.

But tourists don't come here primarily to shop; they come to experience an icon. Until two years ago, a visitor to Macy's would enter the Broadway building to find herself in the great hall featuring a gorgeous arched ceiling supported by stone columns—exactly like Miracle on 34th Street. An elegant marble staircase led to a real old-style mezzanine that looked over the ground floor from both sides of the great hall. But, alas, no more. After a bazillion-dollar renovation, the arched ceiling has been concealed by a nondescript flat ceiling. The columns have been refaced. The elegant stairway is gone, replaced by a modern one. And the mezzanine no longer commands; now it hides.

I know that corporations want to "brand" their stores so the customer gets the same experience at every location. But now Macy's Herald Square looks just like any mall department store—albeit a huge one. Macy's should have taken a note from Starbucks, whose stores all look the same...except for the original flagship store in the Pike Place Market in Seattle. Even the Starbucks mermaid logo remains unchanged at the original location. Visitors come by to see where it all began.

Visitors to Macy's Herald Square no longer have that experience. Macy's has even abandoned their famous Miracle on 34th Street Christmas windows in favor of a high-tech digital display. Still possibly the best windows downtown—the theme is "magic"—they're nevertheless certain to disappoint.

Macy's abandoned the Miracle and—their Christmas theme notwithstanding—along the way they lost the magic.

At least the wooden escalators are still there...

Visited July 2014
1 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Great! Till you talk to the staff!”
Reviewed July 21, 2014

I went for my first time and dropped quite a bit of money, the place is great and worth checking off the checklist, but the staff are very rude, they could care less about helping you. I got yelled at by a staff lady to hurry up in a deserted fitting room, and all others were very rude and insulted if you asked them anything. At closing, I checked out with about 6 items and the girl at the cashier just sighed... I've never felt more unwanted as a paying customer anywhere, it's not like I was the only one there at that time, it was still very crowded.

Visited July 2014
2 Thank Trumbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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