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“Confusing layout & confused service personnel”

Macy's Herald Square
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Historic Tour of Macy's Herald Square
Ranked #78 of 1,080 things to do in New York City
Certificate of Excellence
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Owner description: From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Useful Information: Activities for older children
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162 reviews
83 attraction reviews
common_n_attraction_reviews_1bd8 142 helpful votes
“Confusing layout & confused service personnel”
3 of 5 bubbles Reviewed October 22, 2013 via mobile

Macy's comprises of 2 connected buildings, making the navigation complicated and confusing. Worse of all, the service personnel was not able to provide us with clear instructions and led us on a wild goose chase around the store for "Sports Shoes for men".

The plus side is that you can find some good bargains if you are (a) not picky about the design and (b) looking hard enough. My husband was looking for a pair of sports shoes when we chanced upon a pair of New Balance trail shoes on discount at $29.95.

Thank kooifei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
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7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Nothing Special ”
2 of 5 bubbles Reviewed October 22, 2013 via mobile

Macy's at Herald Square is world famous and claims to be the largest department store in the world.
It's probably best to stand outside the main door as one of their parades goes past and never actually go inside because the idea of Macy's the world is led to imagine and the reality found inside are two very different things.
The store is dull and down-at-heel. The only aesthetic or historical points of interest are the art-deco chandeliers in the main hall on the Broadway level and a few wooden escalators upstairs. Most of the interior is poorly lit with cheaply whitewashed walls and tired fixtures and fittings.
The range of departments is, like all New York department stores, surprisingly narrow.. It's all about clothes, accessories and cosmetics.
Given Macy's floorspace this is disappointing. There are no electronics, toys, pets, musical instruments, books, fabrics, haberdashery.. or anything else out of the ordinary that might require more specialist buying or knowledge. The food hall is relatively small and complimented by a dark, dingy restaurant in the basement. There's a McDonalds amongst the children's clothes and a few other low-end eateries elsewhere.
Strangely, there is a 'razor repair centre' on the top floor.

Thank Norwoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
88 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 186 helpful votes
“Macy's - Needs a miracle to transform it.”
1 of 5 bubbles Reviewed October 22, 2013

Macy's has always been on my wish list when travelling to New York and this October was able to see it once and for all but sadly for the first and last time as it was such a major disappointment.

From the moment you enter to when you leave, everything looks tired and dated.

The signage is confusing - took 3 attempts to find the mens toilets and when we did, wish we hadn't - major Health and Safety problem with flooded floors and over hot water.

The shopping experience was awful with racks of clothes mainly a mess on the floor and the idea of having food mixed with clothes i.e Mcdonalds on one of the middle floors is such a no no.

People come here is experience the wooden escalator - why? The only reason we were pleased to see it was to escape the shop and never return!

Top tip - avoid and head to Century 21 as much better layout, tidier and uncluttered.

Visited October 2013
1 Thank Brugge888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
144 reviews
72 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
“So so”
3 of 5 bubbles Reviewed October 19, 2013

It was our second visit the first tr ip it is like a visit to Disneyland the second is reality the toilets are on the sixth floor for women and seventh fot men Mac Donald is good but always packed the bars aims can just as we'll be had in Jersey gardens or Woodbury common

Visited October 2013
Thank patorourke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed October 18, 2013

Both my wife and I were disappointed with our visit, The whole store was a building site, the toilets were clearly not cleaned regularly ( ladies and gents)
For a store with a world famous name we were not at all impressed, suggest senior staff visit Harrods or Selfridges in London to see how it should be done!!
Only high point was the meal we had downstairs.
Unless you need something specific, I would give it a miss.

Visited September 2013
1 Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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