The staff make it difficult to spend your money as they can be curt, unfriendly and just plain unhelpful. The attitude of many we encountered, particularly in the large shoe department was a fabulous example of how bad service can be in New York City. The staff chatted amongst themselves and displayed a very irritated attitude when approached. If you want assistance, you need to be assertive and proactive. We were ignored by several staff in different locations, who clearly chose not to assist us or tell us the process required for assistance. Unacceptable. We took our business elsewhere.
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