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“Our 2nd stay and we will be back again! Great hotel”
Review of Sofitel New York

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Sofitel New York
Ranked #65 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Our 2nd stay and we will be back again! Great hotel”
Reviewed August 11, 2014

We booked a room with a private outside terrace and it was phenomenal ! The views were exceptional , and the terrace was large with plenty of comfortable seating to lounge, nap, or socialize with friends. The room was beautiful, clean, and very comfortable. The staff is very friendly ans accommodating. Mark from the front desk team was thoughtful and told us about a park we might like to visit. Breakfast at the Gaby was delicious as usual. Overall we love the Sofitel and will continue to be guests of this establishment.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acas83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 14, 2014
Dear Guest,

Thank you very much for your kind words on our staff and in particular on Mr Mark Butler.
We are delighted that you had a great experience at Sofitel New York and that you enjoyed the quiet of your prestigious terrace suite. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. It is also a pleasure for us to hear that you had a very good time in our restaurant Gaby Brasserie Française.

We look forward to welcoming you again soon at Sofitel New York.

Sincerely Yours
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Baltimore, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 11, 2014

My husband booked us here for our 30th Anniversary at the end of July as a suprise. We stayed 3 nights in their Prestige Suite which has a huge private terrace with a great view of the Chrysler Building and was beautifully appointed. Included in our price was champagne upon arrival, breakfast in room daily (or should I say, on the terrace), a wonderful meal in the restaurant and other little niceties too numerous to mention. Everyone, and I do mean everyone, from the front desk staff, to the housekeepers were friendly, professional and extremely helpful. They provided the best service of any hotel we have ever stayed.

We have visited NYC multiple times, usually in large hotels, and always felt like we were staying in "travel factories", where you are just a faceless number, with no attention given to individual service or to details. We were led to believe worn carpet, tired decor, and surly staff was the price you paid for staying close to everything. That was not the case at Sofitel!! Everything is lovely; fresh flowers everywhere, housekeeping was immaculate, lobby was elegant but also comfortable and cozy, the room was spacious and comfortable. But most importantly, the staff went out of their way to assure we had a wonderful stay. They greeted us by name as we came and went, which may seem a little thing, but speaks volumes about how they treat their guests. This was by far our best experience staying in NYC.

The price was not cheap, but only slightly more than the prices we have paid in the past for far inferior rooms and service. Given what was included in the price of the room, and the personal service, I consider it a bargain!

Thank you Sofitel for making our anniversary so special!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank KDitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 13, 2014
Dear Guest,

Thank you so much for choosing the Sofitel New York to celebrate your 30th wedding anniversary and for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and our central location.

We look forward to welcoming you again at Sofitel New York to celebrate your 11th wedding anniversary. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 11, 2014

Excellent property close to Times Square, Murray Hill, Midtown and subway to everywhere - yet remarkably quiet. Steps from New York Sports Club chain. Very tasteful decor and expert service. NYC small, of course - but no need to spend much time in the room!

  • Stayed January 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Todd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 13, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you find our staff professional and that you enjoyed our very convenient location in the heart of Manhattan.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2014

Great staff. Good location. Clean rooms. There is nothing more to say, but because the requirement is that reviews must be at least 200 characters, I am adding this run-on sentence to use the required number of characters so the requirements that reviews must be at least 200 characters is met and this will be accepted as a review.


  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
1 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 12, 2014
Dear Guest,

Thank you so much for your interest in the Sofitel New York and for writing at least 200 characters to be able to share your experience regarding your recent stay with us. We are delighted that you had a great experience and that you enjoyed our property, the different amenities we offer and that you enjoyed our central location.

We look forward to welcoming you again at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2014

Top location to 5th Ave, Times Sq, and other attractions. Top rates for very helpful staff and quality of rooms as well as the restaurant. Nearby shops, restaurants, cafes and several tourists' attractions make it top choice for families.

  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank SylwiaWarsaw_Poland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 12, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Scotland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 11, 2014

Went to New York for 4 days in May with the Family and stayed at the Sofitel in New York. Have stayed at a few of the Sofitel hotels and you get what you expect. Good service, helpful staff, comfortable rooms and always sitting in great locations. This hotel is near to everything that New York can offer.

The hotel was lovely - beautiful decor, immaculate clean rooms and a very comfortable atmosphere throughout.

The bar staff were very friendly , the concierge team are always on hand for any tourist information that you need as are the reception team who are extremely efficient at check in and check out.

The breakfast is waiter service and offers a very high standard of menu - just what you need before braving the daily tourist walk about the City.

We ate at the hotel restaurant after an enjoyable evening at the theatre. The meal was lovely and no more expensive than you would expect from a really good restaurant.

The hotel has a very well equipped gym for anyone wanting to keep their fitness level up whether on holiday or staying on business.

Overall a great stay in a great hotel in a great convenient location - what more can you ask for!

I would recommend this hotel.

  • Stayed May 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank crawford4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 12, 2014
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property, and our amenities. We thank you also for sharing your experience at Gaby Brasserie Française. We really appreciate your feedback.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 10, 2014 via mobile

Came here two weeks ago for my birthday and had the best time. The hotel had put a bottle of champagne and chocolate covered strawberries in my room and upgraded me as well. I was greeted with excellent service and found all the amenities to be great

  • Stayed August 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Londongirl6767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, August 11, 2014
Dear Guest,

Thank you so much for choosing the Sofitel New York for celebrating your birhtday and for writing such a positive review following your stay at the Sofitel New York.We are delighted to know that you had a great experience and that you enjoyed the VIP amenities in the room.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#55 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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