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“an excellent stay” 5 of 5 stars
Review of Sofitel New York

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Sofitel New York
Ranked #55 of 478 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Bangkok, Thailand
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“an excellent stay”
5 of 5 stars Reviewed July 21, 2014

we (a family of 4 with 2 teens) stayed in 2 rooms (superior rooms) at the Sofitel in mid July for 4 nights. We were on the 22nd floor which was perfect as there was no noise. The location is excellent, only a 5 minute walk from 5th Avenue and Times Square but without the noise. There was a minor issue with the room key for one of the rooms not working a few times which was fixed by the staff immediately. The rooms were spacious, the bed was very comfortable and it was nice to have the option of both a bathtub and a shower. The concierge was great, his information about walking times and distances were spot on and he knew what he was doing. Overall it was an excellent stay and I would definitely come back to this hotel.

Room Tip: The higher the floor the better
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ben Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 23, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,668 reviews from our community

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    1,495
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (597)
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Issaquah, Washington
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2014

My husband booked this for the two of us for a fun weekend in NYC before traveling south for more touring. After a long day of sight seeing we were happy to sleep in the most comfortable hotel bed ever.--loved the duvet bed linens too! NYC is loud with activity but we couldn't hear a thing from our room, not even normal hotel noises such as elevators, ice machines and other guests coming and going. We stayed at 2 other hotels on our trip in Philly and DC and none compared to this cozy and quiet hotel well situated in the city. We'll go to another Sofitel again for sure!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Danelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 22, 2014
Dear guest,

Thank you for choosing again and again to stay with us at the Sofitel New York and for writing such a positive review following your stay with us. We are delighted to know that you enjoyed our very convenient location in the heart of Manhattan, our very quiet property and the comfortable bedroom . All our bedding items are available for purchase on our website.

Thank you again for all your interest, we look forward to welcoming you again soon at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerly
Marc Pichot
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 21, 2014

We liked everything about the hotel - excellent location, room, Sofitel standards of service, value for money. We are fans of the Sofitel chain - have stayed at their properties around the world and we were not disappointed in this one. We plan to return.

Room Tip: Higher floors street view very quiet
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank montrealchloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 22, 2014
Dear Guest,

We are delighted that you enjoyed our very convenient location in the heart of Manhattan. We are also glad that you enjoyed our comfortable bedroom and the different amenities.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 21, 2014

my wife and I stayed got away for a weekend treat, We stayed at the sofitel for two days. The hotel is very pricey but we felt that it was worth the money. The room was larger then some one bedroom apartments that you would find in New York. The setup of the room was really fun with a separate living room and changing room. Our room window just so happened to look out into the direction of the empire state building. The staff service was very good, but lookout for room service we did have a incident there. However the hotel comes complete with everything you will need for a fun weekend in NY.

Room Tip: The suites are very large, if you are traveling with kids you will have plenty of space
See more room tips
Green Features: everyone in the hotel was always willing to help you with locating whatever it was that you wanted to do. located near good inexpensive restaurants and the shopping was an adventure.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Greenjjeanpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 22, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted to know that you had a great experience and that you enjoyed our property and the different amenities we offer.

We look forward to welcoming you again at the Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 21, 2014

The Sofitel is well situated for tourists - a few blocks from Times Square, in between a handful of subway stations, and in the heart of the 5th Avenue shopping district. The rooms are relatively clean (although there were hairs on one of the towels in our bathroom and the shower wall) and decent-sized by New York standards. We got stuck in a room by the elevators so even though we were on a higher floor there was still regular noise (from the beeping of the elevator to the fans apparently blowing down the elevator shafts).

Where Sofitel really lacks is service. The front desk staff was polite, but the doormen were essentially non-existent (you'll have to figure out how to get through the revolving door with your luggage on your own and hail your own cabs, neither of these are insurmountable odds, but it's the little things that make for a great stay). The hotel offers a free shoe-shine service, which my husband wanted to take advantage of. After ringing the concierge three times (apparently if the phone rings over 20 or 30 times without someone answering it automatically disconnects you), a hotel staffer came up to the room to fetch his shoes. The shoes were supposed to be returned by 7 am the next morning. By 9 am when they still weren't there, we called the concierge again and the shoes were brought back up to our room. Of course they hadn't been shined. My question is - why offer a free service if you're not going to provide it? It's a small thing, but definitely annoying and one that would lead me to consider other options next time we're in New York.

Room Tip: Book a room on a higher floor, but insist on one away from the elevators.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank beachgirl722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 28, 2014
Dear guest,


Thank you for taking the time to write about your recent stay at the Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. We regret that the room service didn't meet your expectations.

Again, please accept our apologies.

However we are pleased that you liek the location and the size of our rooms. We hope that you will consider staying at Sofitel New York again when all of our floor will be renovated so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Sofitel New York Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 21, 2014

We really enjoyed staying at the Sofitel NYC. The staff was wonderful and the rooms were roomy. We have stayed in a few hotels in NYC and none had the space like this one. We traveled with our daughter and her friend. They had a roll out sofa bed in the front room with plenty of space. We loved the view from our room on the 25th floor.
When we checked in we mentioned how much we needed coffee in the morning and they had a small coffee pot delivered to our room at no charge! That was above and beyond our expectations.
It was also nice having umbrellas to take when it rained...another positive perk!
We would recommend this hotel to all our family and friends. We will be back for sure!

Room Tip: We chose a suite with a pull out couch bed, it was like having 2 bedrooms and slept 4 people comfort...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jenni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 22, 2014
Dear Guest,

We are delighted that you had a great experience, that you enjoyed our quiet property, and our central location.

We look forward to welcoming you again soon at Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 20, 2014

The Sofitel is yet another brilliant example of a truly 'magnifique' Hotel. The 'deco' accommodation rooms are inviting and certainly comfortable. The suite (that had exceptional views of The Chrysler Building) and the adjoining room that my family and I enjoyed during our recent stay were roomy, definitely comfortable and very well appointed. The Bar and Gaby Restaurant (the Hotels only Restaurant) had a great ambience and refinement and the food service, and also the variety of food was very good and reasonably priced. The Hotel staff were also always very accommodating and helpful. I frequently used the intimate, very clean and well appointed fitness centre. For our family the Hotel proved to be a hidden gem in relation to where it was located geographically (central midtown Manhattan) for everything we wanted to experience for our first time in 'the big apple'. It is a stone's throw from Times Square without being on top of it, the same can be said about the proximity to the Theatre district and Central Park. With the Subway just around the corner its easy access to the downtown area including Madison Square Garden and all the 'landmark sites' and shopping districts - and yet all the while a quiet, refined, relaxed oasis that we enjoyed returning too every night!

Room Tip: Aim for a high floor and if budget allows a suite with Chrysler Building views! - Exceptional!
See more room tips
Green Features: Well in tune in with current 'hotel - and guest' practises about saving the environment.
  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DeanGilchrist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, Manager at Sofitel New York, responded to this review, July 22, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you enjoyed our very convenient location in the heart of Manhattan. We are also glad that you enjoyed our comfortable bedroom and the different amenities.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Marc Pichot
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#44 Green Hotel in New York City
#44 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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