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“One time experience, I am sure!”
Review of Sofitel New York

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Sofitel New York
Ranked #65 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
South Windsor, Connecticut
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“One time experience, I am sure!”
Reviewed June 12, 2014

This hotel would be out of our price range normally, but I was able to get a great deal, too good to pass up. We stayed for two nights the end of April, 2014. The stay was wonderful. The staff was very businesslike, but very attentive to any questions we had. The room was lovely. We asked for a front view and we sort of got one. All in all, this is a wonderful stay.

Stayed June 2014, traveled as a couple
Helpful?
Thank CTKaren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 18, 2014
Dear Guest,

We are delighted that you had a great experience, appreciated the staff’s attentiveness and that you found the room you stayed in comfy.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Charlotte
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 12, 2014 via mobile

Our company always booked us at the Sofitel when we stay in New York City.. It is always clean comfortable and classy and the service is wonderful. One of the best parts is their super comfortable beds, which always leaves me rested and ready for work the next day.

Stayed June 2014, traveled on business
Helpful?
1 Thank LegalBarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 18, 2014
Dear Guest,

Thank you for writing such a positive review following your first stay at the Sofitel New York. We are delighted that you had a great experience, appreciated the staff’s professionalism and enjoyed our different amenities.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut Creek, CA
Level Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 11, 2014

Amidst the scores of pricey, centrally located, somewhat pretentious hotel options the Sofitel stands out as an outstanding facility and value. We arrived amidst the noise, hustle and bustle of the mid town area and were instantly soothed by the elegant furnishings and comfortable lobby. Although we arrived at 8 AM they had a room ready and waiting for us. After a red eye flight we had the nap opportunity we craved to enjoy the City, Broadway, Time Square and Central Park all within a convenient walk.

What was most amazing is the sound proofing. We heard no sounds from the streets below and not sounds from our neighbors. Blissful silence surrounded by a city that doesn't sleep. The sounds of silence were more comforting than when Simon and Garfunkle did it.

The staff was attentive, accommodating and conducive to a relaxing stay. There are more expensive options but for us there was no better option for comfort, service, location and to enhance our New York experience.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank unpre10ous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 12, 2014
Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York. We are delighted that you had a great experience and that you enjoyed our quiet property and the amenities we offer.

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2014

The accommodations- very nice and clean. The staff outstanding-Front desk, Security staff, bell persons, and Restaurant personnel, friendly, courteous and helpful.
Location very convenient. Would recommend to friends and family. Will stay there again/

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ros W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 12, 2014
Dear guest,

We are delighted to know that you had a great experience at the Sofitel New York, that you enjoyed our central location and our very spacious bedroom. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, CA
Level Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 10, 2014

We stayed at the Sofitel in May. We were there with friends. Our friends at check in had a young woman who was very friendly and informative.We had a gentleman who told us nothing about the hotel and the bar or any of the facilities there. Our friends had a box of chocolates and water bottles. We had nothing. I called and asked for both those items. I had to call twice and then they brought us one bottle of water...The next day our friends received more bottles of water and we got none! Very strange as to why one would get these things and not the other. I had booked both rooms using Jetsetter.com so there should not have been any difference in treatment. We enjoyed the hotel but thought it was a bit stuffy. The lobby was nice but not air conditioned and the weather was very warm. The concierge was very nice and helpful...thanks Ezra! We liked the location of the hotel. We were able to walk most places and hop on the subway when we needed too.

Room Tip: Make sure to ask for the box of chocolates and the bottled water.
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsbof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 12, 2014
Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us, that you enjoyed our central location and the professionalism of the staff.

We regret that you experienced inattentive service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of human resources institute a review of our training procedures.

We look forward to welcoming you back soon.

Sincerely,
Sofitel New York Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed June 9, 2014

1. We arrived after a long trip with two hours to spare to meet friends from NYC and Miami for an engagement party. After 2 minutes in our room it was obvious there was a bathroom malfunction which is best not described in too much detail. All we wanted to do was shower and get dressed for our social function. Instead during the first 60 mins in our room we had a plumber in the bathroom trying to fix the problem. We were not offered another room and we had no privacy. The "fix" was obviously only temporary because the next day the malfunction returned !! Same fiasco .. the plumber came back and spent another hour in our bathroom, and we had to go through the same embarrassing inconvenience. For "recompense " we were given a fruit bowl and a cheap bottle of bubbles.
2. The website homepage is, at best, misleading, and, at worst, deceptive. It creates the impression there is a rooftop bar .. but it is actually a private patio of a hotel room! We asked a staff member at the concierge desk how to find the rooftop bar. He gave a wry smile ! ... saying, "Sir, you are not the only one to ask this question, at least every day people ask the same question"!! He was very polite but clearly implied many guests feel duped by this misleading advertising. Incredibly, as we finished speaking to this staff member, another man came to ask the very same question ! We reported it to another staff member at the reception desk and she too concurred this was a problem and several guests had complained, to her knowledge. She said she would ask the management to change the website homepage, but as you will see ... it is still the same ! It is a bit of a nerve.

Room Tip: When taken to your room by hotel porter, in his or her presence make sure you check the functionalit...
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Stayed September 2013, traveled as a couple
Helpful?
Thank PatsiBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this review, June 12, 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Sofitel New York. We are sorry that your experience did not fully meet your expectations; please allow us to express our sincerest apologies regarding the plumbing issue you encountered. Rest assured that this was an exception to our practices and high standards.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We regret that you could not experience a drink in our Terrace Suites. Indeed, the picture is of one of our Prestige Suite and we apologize if this was misleading on our website.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Sofitel New York team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Property: Sofitel New York
Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#47 Green Hotel in New York City
#56 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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