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“Great Experience”
Review of Sofitel New York

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Sofitel New York
Ranked #72 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 25, 2013

I have stayed in over 100 hotels and our stay at the Sofitel was the best experience we ever had. Our daughter was getting married in mid-town, and we used the Sofitel as our staging point. The hotel staff could not do enough. They helped us at every turn. The hotel manager was ubiquitous was always there to help. The suite was great and the view tremendous. Perfect!

Room Tip: Ask for a high rom.
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  • Stayed: October 2013, traveled with family
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1  Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for choosing the Sofitel New York for that specific occasion and to taking the time to share your experience following your stay at the Sofitel New York.

We are delighted that you enjoyed our central location and that you found our staff was very helpful.


Our goal is to always exceed our guests’ expectation and we look forward to welcoming you again soon at Sofitel New York for another stay.

Sincerely,
Sofitel New York Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,277 - 2,283 of 6,710 reviews

Reviewed October 24, 2013

My 12 year old picked this hotel out of a short list he complied through research. It turned out to be winner. We were pleased with every step of check in through check out. We have a very generous size room for NYC city out a better price than regularly advertised. The location proved to be very centrally located for the ground we were covering from the upper east side to Times Square to SoHo and everywhere in between. We would stay here again if the price point comes in favorable again as compared to similar hotels.

Room Tip: The junior suite was quite large by NYC hotel standards and very comfortable
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  • Stayed: October 2013, traveled as a couple
    • Value
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Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you to your 12 years old child for choosing the Sofitel New York in your recent visit and to share your experience following your stay.
We are delighted to hear that you enjoyed our property and the different amenities we offer.

Our goal is to always exceed our guests’ expectation and we look forward to welcoming you again soon at Sofitel New York for another stay.

Sincerely,
Sofitel New York Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Our family of 5 reserved two rooms for three nights and were very pleased with the bedding, the cleanliness, the service, the amenities, the breakfast (great restaurant), and the location. The hotel is located in the heart of Manhattan. It is also reasonably priced. You can't go wrong.

Room Tip: Call the hotel directly for reservations. Do NOT go through an on-line travel agent. They will hon...
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  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sstilwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.

We are delighted that you had a great experience and that you "were very pleased with the bedding, the cleanliness, the service, the amenities, the breakfast, and the location".

We look forward to welcoming you again soon at Sofitel New York. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

We just stayed at the Sofitel NY for a 36th Anniversary weekend celebration. We loved it there; location was perfect base for going anywhere in the city. Check-in was perfect, they upgraded us to an upper floor with a view, the bed was comfy, the room was quiet. They even sent up an yummy little chocolate mousse cake with Happy Anniversary on it.! I booked the package that included breakfast..it was so worth it...had an amazing breakfast at their Gabby French restaurant that would have cost much more if paid for separately. An oasis in the midtown NY!!

  • Stayed: October 2013, traveled as a couple
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Thank OreoTrumbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York in celebrating you 36th anniversary and for taking the time to share your experience.
We are delighted to know that you had a pleasant stay with us, that you enjoyed our central location and the professionalism of the staff. We are also delighted to hear that you had a very good experience at "Gaby Brasserie Française".

We look forward to welcoming you back for your 37th anniversary.

Sincerely,
Sofitel New York Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

I stay here on most of my visits to New York. Good clean hotel rooms are hard to find in this city. They are either cramped or let's say, less than clean. Not at the Sofitel. Here the rooms are very well maintained, welcoming and comfortable.

It's also a great location sitting in the middle of Manhattan. You can easily stroll north or south and you'll be in the middle of everything. It's not the cheapest hotel but it's great value.

Stayed: September 2013, traveled on business
1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you found our bedroom was "very well maintained, welcoming and comfortable". We are also delighted that you enjoyed our very convenient location in the heart of Manhattan.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

The location of this hotel is great! I had once stayed in a hotel right on Times Square and I thought that was such a security risk. That was why I chose Sofitel because it is in a quiet location and yet very near all the places we want to see. I had also very good experiences at the Sofitel Saint James so I wanted to stay in another Sofitel hotel.

The beds were good and the amenities were nice but the staff were not as friendly nor warm. We had breakfast everyday at the Gaby and they were either ignoring me or they were inefficient or short-staffed. It took some time before someone took my orders and as much time for the food to come. There was a time when there were many empty tables but there was a long line of people waiting to be seated.

There was a day too when our room was cleaned but there were no towels in the bathroom.

I expected more from Sofitel, considering Trip Advisor gave it very high ratings. The money I paid for this hotel was too much for their kind of service.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MyraJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for choosing to stay with us at the Sofitel New York on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us, that you enjoyed our central location and the different amenities we offer.

We regret that you experienced inattentive service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of human resources institute a review of our training procedures.

We look forward to welcoming you back soon.


Sincerely,
Sofitel New York Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Stayed at the Sofitel for 3 nights this October very nice hotel room 2016 comfy bed nice bathroom quiet no complaints at all really, didn't eat in the hotel, porters Were great especially frankie, concierge helpful as was the doorman. Good hotel to stay in as a base really handy for all attractions and subway etc, nice touch that hotel made a small cake for my wife's birthday, would stay here again

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bnellyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOffices, General Manager at Sofitel New York, responded to this reviewResponded November 14, 2013

Dear Guest,

Thank you for writing such a positive review following your stay at the Sofitel New York.
We are delighted that you enjoyed our quiet property and that you found our bedroom was "comfy" . We are also glad that you enjoyed the professionalism of our staff.

We look forward to welcoming you again soon at the Sofitel New York for another stay. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Sincerely,
Sofitel New York Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Family Hotel in New York City
#40 Romantic Hotel in New York City
#49 Green Hotel in New York City
#59 Business Hotel in New York City
#62 Luxury Hotel in New York City
Price Range: $233 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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