This hotel is great, obviously. It's 5-star. However, there are one or two things worth noting. Let's start with the three most important not-so-great aspects.
As an English person, the lack of any tea or coffee making facilities in the room is a big problem. Ordering room service for $12/cup is not really an option. Going to the lobby between 6am-11am to get free tea is an option, and one we used. Not ideal though.
While the hotel is well sound-proofed from the world outside, it's not very well sound-proofed from the world inside. The first night we were woken at 5am by room service hammering on a neighbouring door, for some time. The room doors slam when the close (by themselves) and there is no sound-proofing to the corridor.
The luggage storage was a problem too. The guy couldn't find one of our bags when we came to retrieve it, then invited my husband into the storage facility to see if he could find it. When the bag eventually turned up (three people had started looking for it at this point), and we had been waiting for about 10 minutes, the guy had the cheek to look offended when we didn't tip.
There were some definite positives: the reception staff were exceptionally good (though they needed more of them), the gym was exceptionally good, the location was just perfect and the room (bed, bathroom facilities and amenities, free internet) was great.
We would probably stay here again, but I would check out other similar hotels first. This hotel is below the standard of the Sofitel Melbourne, our 'usual' haunt.
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel