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“Nice hotel, in the center of everything”
Review of Sofitel New York

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Sofitel New York
Ranked #74 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 26, 2013

Perfectly located, in the center of the city, the Sofitel,New York, is a nice oasis from the city it resides in. The check-in was quick and efficient, and the room, though a little small and worn, was well appointed and inviting. The room, had you the feel as you were entering a stateroom of the classic IIe de France or possibly the Normandie with its layout and design, nicely executed.. The lobby too, had a similar feel though not the wow factor with other hotels, it was very nice and comfortable. I didn't have the opportunity to visit the bar or restaurant, but it looked very welcoming. All interactions with the staff was very professional, and always helpful. I actually had a significant issue to address during my stay, and the hotel was incredible in helping find a solution to my issue. It is definitely a place I will consider when returning to the city.

  • Stayed: March 2013, traveled on business
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Thank TGG312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 28, 2013

Dear guests,
Thank you for taking the time to review your recent stay at the Sofitel New York.
We are delighted to hear you had a lovely stay with us and enjoyed the comfort and design of our rooms.
We are glad our Ambassadors have been very helpful and found a solution to your issue.
We are looking forward to welcoming you back very soon at the Sofitel New York.
Sincerely,
Sofitel New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,609 - 2,615 of 6,723 reviews

Reviewed March 26, 2013

perfection. We had a junior suite and it was chic and beautiful, incredible view, complete luxury in the bed and bath. The restaurant offered delicious food and helpful servers. We had a busy weekend in the city and this hotel offered us our quiet and relaxation. So lovely, thank you, Sofitel! We can't wait to return and will recommend you to all.

Room Tip: Our junior suite had perfect space, great light, organized storage and space and incredible views.
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  • Stayed: March 2013, traveled as a couple
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1  Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 28, 2013

Dear guests,
Thank you very much for sharing this lovely review regarding your recent stay at the Sofitel New York
We are thrilled your stay felt like “perfection”. We are glad all our Ambassadors made your stay memorable and especially Sonia and Vivian.
Thank you very much for recommending the Sofitel New York. We are looking to your return.
Sincerely,
Sofitel New York

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Reviewed March 25, 2013

My husband and i arrived back this morning from a 4 day stay in new york . When we arrived at the hotel, a doorman was present but made no effort to help us with our bag. I checked in and the receptionist was cheerful, but once again no bell boy to help show us our room. We found our room to be clean, and large for the two of us, the shower cubicle big enough to move around comfortably and again very clean. The bed was the best hotel bed I have ever slept on. Our room was in a very peaceful area of the hotel. But I found each time we approached a staff member they were busy chatting between them selves rather than attend to us.
We were very surprised to find our final bill had an average £10 per night gratuity charge added to it,I thought the amount should be determind by the guest on the grounds of quality of service.We were never asked if we thought this was an acceptable amount for the overall service we received, We have stayed in many hotels around America and found the service to be much more superior. Although this must seem a gripe, the location of this hotel was perfect for getting around new York.

  • Stayed: March 2013, traveled as a couple
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1  Thank skivvy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 28, 2013

Dear guests,
Thank you very much for reviewing your recent stay at the Sofitel New York.
We regret that you experienced inattentive service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve.
Again, please accept our apologies. We are very pleased that you enjoyed the comfort of the room and especially our Sobed. We hope that you will consider staying at the Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.
sincerely,
Sofitel New York

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Reviewed March 25, 2013

We paid a little more than we usually like to spend, but it was a birthday weekend so we splurged! It was worth every penny. Everyone at the Sofitel was super kind and professional from check-in to check-out. The beds are amazing, like sleeping on a cloud. The bathrooms are unlike any I've seen in NYC, I got to take a bath and soak my tired feet after the freezing cold Patty's Day Parade! Excellent location, can't wait to stay again.

  • Stayed: March 2013, traveled as a couple
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Thank jillydal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 28, 2013

Dear guests,
Than you very much for sharing your feedback on Trip Advisor.
We are glad you chose the Sofitel New York to indulge yourself during your birthday weekend.
We are delighted you had a lovely stay and enjoyed “sleeping on a cloud” in our SoBed.
We are looking forward to your return at the Sofitel New York very soon.
Sincerely,
Sofitel New York.

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Reviewed March 22, 2013

I took a suite with two rooms to host me, my wife and my two daughters. Price was around 550$ excl. taxes, not bad for NY. I love this hotel. Rooms are modern, stylish, super comfortable, clean, with the most comfortable beds I ever experienced, very nice and large bathrooms, many amenities. We got free chocolates, a small cake, water and a welcome letter from the director. Location is great at 44th street and close to 5th Avenue. Service is very kind and friendly. The only issue was that we first got a suite with a sofa that couldn't accommodate my daughters, despite we were four when we checked in. Anyhow they kindly found another suite that met our needs, but it was a bit inconvenient to repack our staff and move. Despite this I still rate this hotel among the best in town.

  • Stayed: March 2013, traveled with family
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2  Thank giovanni c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 25, 2013

Dear guests,
Thank you very much for taking the time to review your recent family stay at the Sofitel New York.
We regret you have not been giving a room which could fit four people during your check-in and we apologize for the inconvenience.
However we are delighted to hear you had a lovely stay, and really appreciate the comfort of our SoBed.
We thank you really much for recommending our hotel; we are looking forward to your return.
Sincerely,
Sofitel New York.

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Reviewed March 22, 2013

I walked by the Sofitel two years ago, and took a picture because of the unique architecture. After hunting down the name of the hotel, we booked a room... and were very pleased with the beauty of the hotel, not to mention the staff. LOVED the French guests and bilingual staff. They were warm and welcoming, and courteous... whether we were dressed up, or in our tennis shoes. :-) They responded quickly and cheerfully to requests for a fan, refrigerator in the room, and to check our heat. The manager Mr. Tito, and reservations agent, Gina, went out of their way to be accommodating and friendly... going way above and beyond, so that we felt like we were staying at a bed and breakfast in someone's home, rather than a large Midtown hotel. The fresh flowers, candles, music, lobby atmosphere, and cleanliness also impressed us. Fresh water in room at night, French toiletries in bathrooms, and wonderful bedding were pluses. Very friendly and unobtrusive housekeeping also. The location is unbeatable. Every time we looked up a destination on a map, we were shocked that it was within a 10 minute walk. We were concerned about it being so close to Times Square, but, remarkably, it is on a quiet side street. Very nice workout room with high end extras. Fabulous restaurants nearby, in any price range. Only two complaints: a king bed would have fit nicely in the large room, and there was a bizarre flapping noise on the outside of the building that started our third night because of a storm, and kept us up. ( I hope they will find the mysterious source before the next guests arrive.) We would love to come back with our children. (Did not see many in the hotel... so we'll liven things up a bit next trip!)

Room Tip: Don't book room 1206 until they figure out what's flapping on the building.
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  • Stayed: March 2013, traveled as a couple
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Thank 7,889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOfficeNewYork, General Manager at Sofitel New York, responded to this reviewResponded March 25, 2013

Dear guests,
Thank you very much for sharing your feedback regarding your amazing stay at the Sofitel New York.
We are delighted to hear such positive words about your recent experience. We are glad you came back two years after your first visit. We really appreciate your comments about our Ambassadors and especially Gina who helped you with your booking.
We are really looking forward to welcoming you and your children.
Sincerely,
Sofitel New York.

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Reviewed March 22, 2013

We chose to stay at the Softel in New York for our 5 day holiday It was a fantastic hotel, the staff were very helpful and we had a very quick check in and check out. We were shown were the bar, and restaurant. We had a room on the 18th floor, we were upgrade to a Junior Suite, as at the time we stayed they were offering a upgrade if you stayed for more than 3 nights. The suite was fantastic, the bathroom was fully equipped with shampoo/conditioner, shower gel, and was topped up everyday too. The decor of the rooms were top class. Our bed was turned down every night and fresh bottled water left for us.
The food at the restaurant was really good and service was perfect, they were very attentive, as were the var staff, and i think the nibbles you are given with your drinks is a really nice touch too.
The manager Jorge was great and really good to chat too, as was Nicholas in the restaurant, is was never a problem for them to stop and have a chat.
Mark on check was top class and again nothing was ever a problem.
I would recommend this hotel as being a great place to stay and we had a lovely relaxing holiday, we will being going back in time and taking the children with us too. Thanks Jorge to you and all your staff for making our holiday so perfect.

Room Tip: We had a high floor room and we never heard a sound from hotel or street.
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  • Stayed: March 2013, traveled as a couple
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1  Thank meggy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTito, General Manager at Sofitel New York, responded to this reviewResponded March 25, 2013

Dear Guests,
Thank you very much for sharing this very detailed review regarding your recent stay at the Sofitel New York.
We were thrilled you had such a lovely stay and had such a terrific experience meeting our Ambassadors.
It will be our great pleasure to share your comments with them.
We are looking forward to welcoming you and your children during your future visit.
Sincerely,

Jorge Tito

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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Family Hotel in New York City
#40 Romantic Hotel in New York City
#49 Green Hotel in New York City
#59 Business Hotel in New York City
#64 Luxury Hotel in New York City
Price Range: $231 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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