Sofitel is always great and this visit went above and beyond. You can't beat the location, the view was fantastic, the bed is a cloud, and the bathrooms alone are worth the cost! Although the food is expensive on site, it is fantastic and the portions are generally too big.
A minor issue: the majority of the staff was great and really friendly but there were some pretty major screw ups. First we waited almost an hour for them to send our luggage up on the first night and the night staff for room service made some glaring errors in our order (we don't eat meat and twice we were sent meat even after we explained both times that we are vegetarians). The luggage fiasco was resolved only in that we got the luggage eventually and the room service orders were fixed and our bill was adjusted. In both instances they apologized profusely and did fix the problem. I can't complain but it'd make everyone happier if things went a little smoother in the future!
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel