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“Solid New York option”
Review of Sofitel New York

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Sofitel New York
Ranked #64 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 22, 2012

I have stayed here numerous times and there's a lot to like about this hotel. It's centrally located, very handy for meetings in midtown and for hitting the shops on 5th Avenue. I struggled a bit with service this trip though. Staff on the front desk weren't as fabulous as they have been on past visits - and in some cases were downright surly (I'm looking at you, Nancy!) My Superior King room was well appointed and a great size. I'd stay here again but it would be nice to have friendlier and more helpful staff on the front desk. Concierge had a couple of shockers with restaurant suggestions but seemed genuinely contrite and eventually redeemed themselves.

  • Stayed: October 2012, traveled on business
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2  Thank marniemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTito, General Manager at Sofitel New York, responded to this reviewResponded October 23, 2012

Dear Guest,

Thank you for taking the time to write about your recent stay at Sofitel New York. We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps we can to correct the problem.
We regret that you experienced unfriendly service. We strive for the highest level of professionalism. While that individual does not reflect our philosophy or the way we train our staff, we are very concerned that you did not receive the exemplary service you deserve. I have requested that our head of human resources institute a review of our training procedures.
Again, please accept our apologies and thank you for your loyalty. We hope that you will consider staying at Sofitel New York again so that we may show you the gracious hospitality and superb service for which we are known around the world.

Sincerely,

Jorge Tito

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2,734 - 2,740 of 6,621 reviews

Reviewed October 21, 2012

This hotel is as close to luxury, first class as possible for this price range in New York. The room was spacious by NY standards, well appointed, and clean. (It was also dark at night and very quiet!) Fitness center was fantastic. Maid service and service overall was excellent. Will definitely stay here again when I come to NY next time.

  • Stayed: October 2012, traveled as a couple
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Thank AAW7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magali S, Public Relations Manager at Sofitel New York, responded to this reviewResponded October 29, 2012

Dear Guests,
Thank you very much for this wonderful review sharing on Trip Advisor. We are very pleased to hear you enjoyed your accommodation and really appreciated all the sport equipments we are providing in our Fitness center.
We are looking forward to your return at the Sofitel New York.
Sincerely.

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An Accor traveler
Edinburgh, Scotland
144114
Reviewed October 21, 2012

  • Stayed: September 2012, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Magali S, Public Relations Manager at Sofitel New York, responded to this reviewResponded October 29, 2012

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Reviewed October 19, 2012

Great location... One block from Times Square. We stayed in a queen and it was lovely... Great bed super comfortable and flash bathroom. Concierge was friendly and helpful. Great restaurants in walking diStill very expensive for what it is, would stay again if got a good price

  • Stayed: October 2012, traveled as a couple
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Thank hazelauckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

This hotel is a fantastic place to savour the delights of New York City.The bustling restaurants, Time Square, Broadway shows, 5th Avenue are all within a 5-10 minute walk. And when you've become sated, the Sofitel is a fabulous retreat from the noise and energy - a chic cocoon of calm comfort.

We thoroughly enjoyed the food in the hotel and although it was not cheap, we felt because of the exemplary service, outstanding food preparation and presentation as well as extra touches like fresh orange juice being refilled, complimentary homemade bread and bar snacks, it was still good value, We were charged about 200USD for 2 cooked breakfasts on two days, 1 dinner on room service and 2 pre-theatre bar meals with wine.

Budget hint: We prepaid for our room in June and got an excellent room rate plus we had forgotten its cost by the time we stayed in October. So settling the food bill seemed a breeze.

  • Stayed: October 2012, traveled as a couple
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Thank 5stargirl50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magali S, Public Relations Manager at Sofitel New York, responded to this reviewResponded October 19, 2012

Dear Guests,
Thank you very much for sharing this glowing review about your recent stay at the Sofitel New York. We are delighted to hear you had such a memorable time during your stay. We truly appreciate the tips you are giving to future guests.
We are really looking forward to your next visit at the Sofitel New York.
Sincerely,
Magali

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Reviewed October 18, 2012

Staff greeted us and checked us in with ease. Nice room - 400 square feet - but no view. Bed was comfortable, and room was quiet and well appointed. Excellent location: Two blocks to Bryant Park to enjoy coffee and the morning paper, and short walk to Broadway and Central Park. Hard to beat the location. Expensive but good New York Hotels are expensive.

  • Stayed: October 2012, traveled as a couple
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Thank Jim31944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magali S, Public Relations Manager at Sofitel New York, responded to this reviewResponded October 19, 2012

Dear Guests
Thank you for taking the time to share your experience on Trip Advisor. We are happy to hear you enjoyed the convenience of the location of the hotel.
We are looking forward to your return to the Sofitel New York.
Sincerely,
Magali

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Reviewed October 17, 2012

Had a great night there. We booked a "Romance package" at the Sofitel and were happy to find a bottle of sparkling wine, chocolate strawberries, a chocolate box and some water upon arrival. The front desk staff was friendly (even when we arrived very late (or early the next morning depending on the point of view).

The room was noiseless, we slept very well. View from the room was great with the Empire state building just in front of us. Free internet access is a must. Great continental breakfast the next morning with fresh orange juice, good coffee and plenty of croissants and bread. I just hope I'll not have a bad surprise when receiving my credit card bill as I had to sign some king a receipt for the breakfast but it was supposed to be included in the package.

Finally we could let our bags inside while afternoon shopping which was appreciated. Will return in this hotel again as it's also very well situated

Room Tip: Our room was in the 19th floor, no noise at all.
See more room tips
  • Stayed: October 2012, traveled as a couple
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Thank Goodmood_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magali S, Public Relations Manager at Sofitel New York, responded to this reviewResponded October 19, 2012

Dear Guests,
Thank you very much for sharing your experience at the Sofitel New York. We are glad to hear you appreciated the “Magnifique Romance” Package. Indeed this package enable you to enjoy all the comfort of our hotel and accommodations, a bottle of Champagne, a special gift, and breakfast in your room every morning. The receipt you sign is just part of our standards; you won’t have any “bad surprise”!
We are really looking forward to welcoming you soon at the Sofitel New York for your next escape in the City.
Sincerely,
Magali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel New York

Address: 45 West 44th Street, New York City, NY 10036-6613
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in New York City
#44 Family Hotel in New York City
#49 Green Hotel in New York City
#55 Luxury Hotel in New York City
#59 Business Hotel in New York City
Price Range: $266 - $742 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel New York 4*
Number of rooms: 398
Official Description (provided by the hotel):
The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more   less 
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Also Known As:
Sofitel New York Hotel New York City
Sofitel New York City
New York City Sofitel

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