From the time we walked into the hotel until checking out, everyone EXCEPT the restaurant was great! The doorman, bellman, front desk receptionist... Outstanding! Came for our daughters 6th birthday and our first time in NY. We got the I love chocolate package. This is where I knew we would never eat here. No one greeted us so after standing for about 10 mins we go back up to the front desk and are told we seat ourselves. Maybe the waiter and hostess that walked by 3 or 4 times past us could have told us that. We finally seat ourselves and tell the hostess that we had the package, so she and the waiters assume thats all we wanted? No water, menu...nothing offered. My husband finally went to the bar to order... And that's when some waiter came by to offer help? I wanted them to at least brink a candle out to put in the mini cake but that would mean someone would come around to check on us. It must have been too busy with the 2 other guests seated at tables? Then to top it off, they actually tried to charge me? Then checking out, oh gosh, over 45 mins to wait for a bellman to help with our luggage? After calling down 3 times my husband decided to go find a cart himself. That was a little aggravating. Other than those 2 minor disappointments (well, the restaurant being a huge one because when we have stayed at other hotels, they have always acknowledged our daughters birthday and taken some part to participate in it).... We are staying here again for the Macy's Day Parade... I cannot wait! Hopefully the service at the restaurant will be better next time we are there, not for us, we refuse to eat there, but the other people who decided to go. The delay in baggage upon checkout, loved the location and the treatment of the hotel staff soooooo much, can overlook minor issues like that...!
- Official Description (provided by the hotel):
- The ultimate in comfort and convenience, this thirty-story building in midtown Manhattan-a contemporary statement in limestone and glass-is just a stone's throw from Fifth Avenue. The modern-day traveler will enjoy the amenities on offer at this fine establishment, set within easy reach of Manhattan's most celebrated attractions. These include Times Square, Broadway theaters, world-famous restaurants, famous boutiques, art museums and corporate headquarters. Good access to transportation links. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel New York Hotel New York City
- Sofitel New York City
- New York City Sofitel