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“Wiz and Val!”

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Hilton Times Square
Ranked #106 of 467 Hotels in New York City
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wiz and Val!”
Reviewed June 16, 2014

I have been meaning to post a review for weeks now, but I stayed at the Hilton Times Square from May 18-May 19, 2014. I have stayed at this hotel many times. It is always clean, comfortable, and convenient. The purpose of this review is to give a HUGE thank you and shout out to Wiz and Val from the welcome desk. From Check-in to check-out these guys were awesome.

My friend and I had a bad flight into NYC, and Val started cracking jokes right away to brighten our moods. It literally turned our day around. Wiz was also super helpful! We were able to check in early and drop our bags, freshen up etc.

You can always count on a Hilton to be great, but you can't always count on staff at any hotel, these guys were gems!

Steph and Julia

Room Tip: Ask for the handicapped room, they are marginally bigger!
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephanie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 23, 2014
Dear Stephanie N,

Thank you for taking the time to write a review of our property. I am pleased that you enjoyed all that New York has to offer and our property met all of your needs. I appreciate your kind words regarding our team members. They are aware of your comments and is truly touched by this acknowledgement. We appreciate your feedback. We deeply value your patronage and hope that you choose to stay with us again.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Toronto, Canada
Level Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 15, 2014

My wife and I were in NYC for a weekend get away. We have a few favorite hotels in the city but I saw the good reviews for the HIlton Times Square and as a Hilton Hhonors member I decided to give it a try. The location is as close to Times Square as you would want to be. A little too close for us, but for those looking to be in the heart of the tourist district you can't do better (and we knew where it was when we booked so no surprises). The room was Hilton quality - clean, professional, spacious for midtown. I was particularly impressed with the quality of service at check-in, concierge, doormen, etc.. All very friendly and very helpful. We didn't try the breakfast or restaurant - there's more than enough options just out side the hotel door. Overall, a great experience.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pr123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear Pr123,

Thank you for your complimentary review of our hotel. We do try to offer first class service to our guests. I am pleased your arrival to the hotel exceeded your expectations. On behalf of our staff thank you for choosing us.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 14, 2014 via mobile

My husband I spent 1 night at the Hilton Times Square as a 30th birthday gift from my uncle. He requested a room with a view, which turned out to be on the top (44th) floor. We got into the city on Wednesday at noon, and went straight to the hotel to see if they could hold our bags until our 3pm check-in. Even better than that, they had our room ready, so we checked in 3 hours early! The staff was extremely friendly and welcoming, and they provide great city maps for their guests. They also mailed out our postcards and charged the postage to our room. It saved us from tracking down a post office! The lobby and elevators are super clean, and the Hilton is a very welcome escape from the craziness of Times Square. Our view was beautiful and our window opened about 5 inches, enough to stick out a camera to get some great shots. The room was perfect. No complaints at all! We just wish we could've afforded to stay the whole week. Our Deluxe King room included: hair dryer, great shower, comfy king bed, plenty of space, a closet with lot of hanging room, iron and ironing board, and a mini fridge and safe for valuables. We couldn't find the fluffy white robes, which would've been perfect for coffee in bed after our cold & rainy Today Show visit. Amenities not included in the price of the room: wi-fi (I think it was $13.99/day) and continental breakfast, but we didn't expect either of those at this location. We did take advantage of storing our luggage with the hotel so that we didn't have to drag it around the city the next day. We tipped the porters a few $$ when we dropped off and picked up the bags. It was quick and easy. The hotel's location is convenient to everything in Times Square, as well as public transportation. We would love to stay there again! Thanks for a great visit!

Stayed June 2014, traveled as a couple
Helpful?
1 Thank julieanncallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear Julieanncallis,

Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. On your next stay with us please note that we offer amenities such as robes and slippers upon request. Thank you again for choosing to stay with us. We look forward to welcoming you back soon.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daingean, Ireland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 14, 2014 via mobile

Having been to New York a few times the Hilton is a great location for me because it's close to Macy's and the centre of Times Square - without having to walk through throngs of tourists. Rooms are a good size for NY, staff friendly and it's close to Ruby Tuesdays which I love for food!

Stayed September 2013, traveled with family
Helpful?
Thank Mairead G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear Mairead G ,

Thank you for sharing your experiences with us. We greatly appreciate this feedback. We hope to have you stay with again.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2014

I stayed here on a four day trip to New York last month and it was convenient for everything.
The room was a great size with wonderful views and was to the usual HIlton high standards, I will stay here again on my next visit.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear John M,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us and look forward to seeing next time you're in town!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2014 via mobile

These three gentlemen (doorman, luggage carrier and vale parking attendant) were excellent at their job. First impressions are very important and these three make it their business to make Hilton Times Square look GOOD! Thank you Rodney, George and Dino.

Stayed June 2014
Helpful?
1 Thank Mrsfawhittaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear Mrsfawhittaker,

Thank you for taking the time to post a review of your recent experience at our property. Thank you for acknowledging our team members Rodney, George and Dino. I am glad you enjoyed your stay overall and hope your travels will bring you back as a result of this experience.

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SF Bay area
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 12, 2014

This property couldn't have a better, more convenient location for the theater district and the subway. My daughter and I stayed here during spring break while we were looking at colleges.

The room was relatively spacious (for New York) with two extremely comfortable queen beds and was everything was new. We had a terrific view, couldn't have been better. We got a kick out of entering at street level and then having to take an elevator to the lobby...such a 'vertical' experience!

I'd recommend this Hilton and would love to come stay here again!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkraemer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LynellL, Manager at Hilton Times Square, responded to this review, June 16, 2014
Dear Mkraemer,

Thank you for your review of your recent visit with us. I am truly glad you enjoyed your stay with us. We appreciate your comments and look forward to seeing next time you're in New York!

Lynell Lovett
Administrative Operations Manager
lynell.lovett@htsnewyork.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#85 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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