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“A Hotel of Contradictions”
Review of Conrad New York

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Conrad New York
Ranked #32 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Reviewed December 19, 2013

This is a remodeled Embassy Suites, made up beautifully, to be part of the Conrad chain. Our room was lovely (upgraded), but some odd arrangements. The WC was across from the bath, so you had to use the WC and then walk across the hall to wash your hands. Also, the WC was right next to the outer suite, with only a sliding door to block the noise. However, it had the greatest walk in closet I've ever had in any hotel. And they brought us ice every night. Also, the soaking tub was Elf size, but there was plenty of hot water, which you always need in December in NYC. This is not an ideal location for us, because it is a ways from Midtown, but it was a very short walk to the A C E & 1 2 3 subway lines. The business center was understaffed, out of paper, and the printer jammed a lot. Also, the poor Doorman had so helper to help with luggage and cabs, so it was hard to get a cab when we needed it. I think it is so new that they are just still trying to catch up. Generally, I wouldn't stay here if there wasn't a conference I had to be at, just because of the location, but if you like the area, or don't mind being down by the World Trade Center, it's worth looking. A very nice hotel, even with the small shortfalls.

  • Stayed: December 2013, traveled on business
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Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,291 - 2,297 of 3,405 reviews

Reviewed December 19, 2013

The Conrad HIlton NY is a great, great hotel only made better by an excellent support team at the hotel, and in what my wife and I feel is the very best location in the city. We travel often Rome, Firenze, Paris, and consider the surrounding food, stores, and very special NY ambience surrounding this hotel to be right up there with top travel experiences. Count on it. Make a reservation and don't have any reservations about being good to you.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
Thank Noah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

I would avoid this hotel, they don't seem to have their act together. No hot water, 2 hour wait to resolve, low level of service, staff is not responsive. Would expect more especially at the price they charge for the rooms.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
4  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradNewYork, Manager at Conrad New York, responded to this reviewResponded December 20, 2013

David,

Thank you for your feedback. We strive to provide our guests with consistently outstanding experiences, and we have reported your concerns to our maintenance team to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to luxurious accommodations and flawless service the next time you are in our area.

Thank you,
Jimmy


Jimmy Sarfraz
Resident Manager
Conrad New York
102 North End Avenue
New York, NY 10282
Email: jimmy.sarfraz@conradhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Top hotel downtown NYC. Quiet and relaxed atmosphere. Spectacular lobby and great view to Hudson River. The new Conrad Concierge App is fantastic. Mange your room temperature and accomodation from everywhere. Wow.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank Joerg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradNewYork, Manager at Conrad New York, responded to this reviewResponded December 19, 2013

Dear Joerg,

We are delighted to hear you had an exceptional stay at the Conrad New York and want to thank you for taking the time to share your review. I am happy you appreciated the hotel's close proximity to the Hudson River as well as the technologically-advanced features of the hotel, including our "Conrad Concierge" App and the convenience it provides. We hope to have the opportunity to welcome you back again in the near future.

Best Regards,
Jimmy

Jimmy Sarfraz
Resident Manager
Conrad New York
102 North End Avenue
New York, NY 10282
Email: jimmy.sarfraz@conradhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

Dear Jimmy, I stayed at your hotel from Dec 12th to Dec 15th and was a little disappointed with the service at your hotel. I have stayed numerous times at the Conrad hotels in Bangkok, Beijing , and Hong Kong ( one of my favourites), and I must say that the Conrad hotel in NYC is a 3 star hotel masquerading as a 5 star hotel. When we were there the hotel was clearly under-staffed, and as one other reviewer wrote in a previous review, the staff seemed disinterested in your customers. As you know the "Conrad' brand is named after the founder of the Hilton hotel chain, and the "Conrad' is supposed to be of the same quality as the Starwood 5 star hotels such as the St.Regis brand or the W brand. I am surprised that the Hilton would brand this hotel as a Conrad without ensuring that it met all of the standards of the Conrad brand that I have personally experienced in Conrad hotels in Asia. I was looking forward to my stay at the Conrad in NYC based on my previous stays/experiences at other Conrad hotels, and was most disappointed.

  • Stayed: December 2013, traveled as a couple
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5  Thank MSL8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2013

We have stayed 2 nights here and had a great rate on Priceline. I would highly recommend this if you get a good price on it. It was our first time in a Conrad and service was impeccable with a large 1 bedroom suite.

  • Stayed: December 2013, traveled with family
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Thank 24florinmiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

The rooms are large, comfortable and contemporary. The lobby is quite striking with a large mobile hanging in the atrium. Staff was friendly and responsive. The location is very interesting with good water views, increasing numer of shops and restaurants and close proximity to Ground Zero. The only downside is that it is a hike to the subway. My biggest complaint is the restaurant. It is very poorly run. The food is average and the staff seemed overwhelmed. There was always a long wait for no apparent reason. The concierge Andy is very good, but he is overworked. They should get him some help. I would highly recommend this property. They did a great job rebranding an Embassy Suites that had good bones.

Room Tip: water view on a higher floor
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  • Stayed: December 2013, traveled as a couple
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2  Thank Djrbikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradNewYork, Manager at Conrad New York, responded to this reviewResponded December 18, 2013

Thank you for taking the time to share this review with the TripAdvisor community. We are so pleased to hear you had a memorable stay with us at the Conrad New York. I am glad you enjoyed our Lower Manhattan location and felt the staff were both friendly and accommodating. I appreciate your feedback regarding our restaurant and staffing levels, and apologize for any inconvenience you experienced during your visit. We will be sure to take your comments into consideration when looking for ways we can continue to improve for our guests' satisfaction. We hope to have the pleasure of welcoming you back again very soon.

Thank you,
Jimmy

Jimmy Sarfraz
Resident Manager
Conrad New York
102 North End Avenue
New York, NY 10282
Email: jimmy.sarfraz@conradhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad New York

Address: 102 North End Avenue, New York City, NY 10282-1238
Phone Number:
Location: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in New York City
#20 Family Hotel in New York City
#26 Business Hotel in New York City
#30 Romantic Hotel in New York City
#30 Luxury Hotel in New York City
Price Range: $281 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad New York 5*
Number of rooms: 463
Official Description (provided by the hotel):
Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more   less 
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Also Known As:
Conrad New York Hotel New York City
Suites Nyc

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