Okay, so this was no bug filled hell hole and had well appointed rooms and excellent location.
But...something was missing when you consider the price tag. Let me explain.
No kettle in the room when we arrived. No problem. But did we have to wait over an hour for it so it eventually arrived at one in the morning?
Then they charge ten dollars a day for Internet. They give wi-fi away free in Starbucks. This is a three hundred to four hundred dollar a night hotel. This may be an American thing I'm not familiar with but in terms of marketing it feels wrong - it reminds me of budget airlines drip pricing policy of constantly adding on extras. It cheapens the experience and annoys me.
Then there were the niggles over having to wait over twenty minutes to be seated for breakfast - clearly the restaurant area can not cope with peak demand.
There were other issues over poor communication from check in staff. Things like saying we had to get our card recharged on the second day as we were staying for two nights. Why? I can only guess we were told that because the check-in staff were not properly trained.
The roof top bar was closed but this hadn't been made clear when we booked the hotel. We only find out when we tried to access the bar and our key cards wouldn't work. Staff said this was a good thing as there had been suicides with people throwing themselves off the roof. Nice. That really set our evening off.
Then - to add insult - there was a whole voucher system for our inclusive breakfast. Shame that no one told us this despite me asking check-in staff about the breakfast. Not only is that annoying and embarrassing but again it cheapens the experience when you are asked for a voucher or coupon to have your breakfast. This is not a supermarket or a budget eatery so why make it feel like one? Get the marketing and staff training issues right and this hotel could be a winner but work needed.
I'd be interested to hear Hilton's thoughts.
- Official Description (provided by the hotel):
- Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Despegar.com, Travelocity and Jetsetter so you can book your Conrad New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Conrad New York Hotel New York City
- Suites Nyc