This is a very nice hotel. Great location, modern and spacious rooms, Many amenities with a commercial center and a cinema just in the back door (literally). Very clean hotel, The view is superb, and everything is in walking distance (Banks, University, Supermarket, Stores, Pharmacy, Subway, Post Office, Metro, Ice cream, Starbucks, Cinema, etc.) .
The downside is the Service provided!!!
I wanted to schedule a US$185.00 town car to JFK with the "Concierge Service" but it was plainly painful. Had to call 2 times and waited on hold between 15 and 20 minutes each call. When I complained to the employee that handled the call, I received a very rude response: "I have an Important customer in font of me". I Asked if i was not an important customer??, I had paid almost US$2,000 for 3 Nights!!!. He was a Latino, Like Me, he was trying to make me believe he didn't understood. My english is great, so i don't think he did not understood my complain.
On My arrival, at 10:00pm after a 4 1/2 Hour Waiting line at the JFK airport due to the "sequester" , I requested a simple change of room from a double queen bed room to a single King bed room. My brother was supposed to come, but cancelled at the last minute. The girl at the front desk told me that the only option was to get a far inferior room that the one already paid. I refused and she told me to come back the other day that the hotel was going to be less occupied. I logically understood and came back the other day just to find another girl who offered me the same thing and told me that the girl of the previous day told me a lie. ¿¿¿¿What The...????
There is no Ice on the Floors nor on the room. You have to order ice by phone to the restaurant and it takes the 45 minutes to take it to the room. You are supposed to order the breakfast on the TV but the option is Not available (Only Dinner Is). Internet is not complimentary, costs US$15.00 a day and the i room signal is so poor that you can only use it on the entrance of the room.
Just two good things on the service: 1) Bell boy who welcomed me was fantastic!!! The restaurant and Bar service was superb. Food was "Magnifique".
Best of all, after a long work day, you have the 12 Rigal Cinema inside the hotel.
- Official Description (provided by the hotel):
- Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more less
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- Also Known As:
- Conrad New York Hotel New York City
- Suites Nyc