I loved this hotel. From the soaring, art-filled lobby to the large, fantastically comfortable rooms, the walk-in shower and the service, the Conrad has it all. Two caveats: the location, at the tip of Manhattan, can be inconvenient, and the hotel charges for Internet service, which is a huge mistake.

I always try to prefer Conrad Hotels when available, but unfortunately Conrad NYC is not even close to normal Conrad offering especially what comes to service and personal feeling.

We stayed with friends 3 nights enjoying the great quiet location with good connections to the different parts of the city. Location for Conrad is great if you appreciate something more than hassle in Times Square. Battery park provides great opportunity take a walk or shop at Century21. Also Whole Food Market near by offering great selection of different kinds of food is great. Rooms are also spacious and be clean and modern. Bed is very good and helps you sleep well. The very best milkshakes available at the Downstairs of the hotel.

But there is still a couple of major problems relate to Conrad NYC. First if all, service attitude is not on a level on Conrad hotels offer elsewhere. Service at check in is ok, but not friendly and attentive as it should be in this type of hotel. Also, Hhonors gold benefit (breakfast and free wifi) are not on level expected. Wifi is extremely slow (~20 kb/s) and if I would have paid for that I would have requested my money back. Breakfast is more like a expensive joke than a real benefit. You do not get a much with your 20 USD voucher at breakfast restaurant.

Sounds from other rooms are very loud in your room sometimes. Would have expected more effort from that side. One small detail is that no welcome gift/fruits available during the checkout. For example, Conrad teddy bears are missing.

We have normally stayed either in upper Manhattan or just opposite Ground Zero. We have been looking this time for an alternative location. Some years ago, we had spent some time at the Embassy Suites and knew therefore the location. We have been looking forward to this stay to see what they have done to upgrade from the former Embassy Suites to the Conrad standard.

Immediately after our arrivel we were given our room keys and were shortly therafter on our small suite. Rooms ending 25 - 31 are giving some view to the Hudson River and the higher up the better the view. The bedrooms are very nice, the shower simply fantastic and the small entrance allows watching a different TV program (than the one in the bedroom) or has a pullout sofa to accomodate a kid or so.

Breakfast was good, the choice on the menu is great.

There are a few (very) good restaurants in walking distance. Various underground lines can be reached within 5-10 minutes.

We were not able to enjoy the Rooftop Bar - but we certainly will be back another time.

PS My wife (and I) were both faszinated about the mirror in the bathroom - looks very simple but useful. Tried to buy one, but was not successfull !