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Reviewed 2 weeks ago

My cabin was small, but I knew that going in. What I didn't expect was 2 Star quality and disrepair. I didn't have a shower door, many of the sheets and towels had holes and the walls were marked up and crumbling in some areas. Most of the staff were fantastic and the terrace was lovely. The kicker was the price. There are far nicer hotels for significantly less money, so there is no reason to stay here unless the location is your primary concern.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 2 weeks ago

Hi Jason,
Your candid feedback means a ton to our team so thanks for taking a moment to share. It brought a smile to our face to read that you enjoyed our location, terrace and friendly hospitality. Those three features are among our favorite perks to share with guests so your thumbs-up is validating. In readings your review, it’s clear that your cabin was not maintained to our standards. For that, I’d like to apologize to you personally. As time allows, please contact me at elvis.gonzalez@yotel.com with your contact information and times that I may be in touch. It would be great to have the chance to restore your faith in our brand so that you might join us again.

Cheers,
The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Stains on the carpet throughout, reeked of Pine Sol and the bathroom doesn't have a real door. Other than that, the location was great and the idea of the hotel is cool. I probably wouldn't stay there again but would recommend if people aren't bothered by the same things I am.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank elyzabethsweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 2 weeks ago

Hi,
We have long maintained that our Times Square West location makes exploring all of New York City’s best attractions on foot a possibility. We’re glad that you loved it! Please accept our apologies for any inconvenience caused by the maintenance concerns that you’ve outlined. Your feedback will fuel the improvements that we are constantly making to our property. It would delight our team to raise the bar during your next stay. We hope that you will give us that chance.

Take Care,
The YOTEL Crew

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Reviewed 2 weeks ago

Found a couple things in the room to be broken or missing. No curtain between bedroom and bathroom, no door on the shower which allowed water to get everywhere, etc. Didn’t ruin the experience, and let’s be honest, it’s a cheap hotel, so just expect to get what you pay for.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Hill019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 2 weeks ago

Hi,
While we’re glad to know that most of your YOTEL experience aligned with your expectations, it’s unfortunate that elements of your stay missed the mark. Please accept our apologies for the issues that you’ve outlined with your cabin. We pride ourselves on offering our guests great rates relative to the area but never do that at the expense of quality. Your feedback will be discussed internally, and we hope that you’ll give us another chance to better impress you during your next adventure in the area.

Take Care,
The YOTEL Crew

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Reviewed 3 weeks ago

Good location, clean and comfortable. A little expensive. Small rooms but very well-designed. All that you need are available in the room. It is possible you would need to close the window to sleep because of the noise at the street. The people at the hotel was very nice and friendly. It's a recommendable place to stay.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank fontanafranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 2 weeks ago

Hi,
From our excellent hospitality to our streamlined cabins, thank you for complementing so many of the qualities that make YOTEL special! We can’t wait to treat you to another exceptional stay in the heart of our incredible city.

Cheers,
The YOTEL Crew

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Reviewed 3 weeks ago via mobile

We stayed at the Yotel for 6 nights and I am not sure that I would stay there again. The location is excellent and the place is very clean but the rooms are tiny. There was no kettle so no place to have a cup of tea which we should have had for the price. The shower is actually inside the room so don’t share a room with anyone who isn’t a spouse it won’t be very pleasant I wouldn’t share that room with a friend or acquaintance. There are 2 elevators to use every time you have to go up or down because the front desk is on the 4th floor a bit of a stupid arrangement! There is also NO concierge even though on checking in they tell you there is one. It is JUST a front desk and they didn’t prove to be very helpful!

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank Pheff_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 2 weeks ago

Hi,
We enjoyed every moment of having you with us and appreciate your feedback! Our team understands that our cabins might strike some as cozy which is why we offer an assortment of spacious “premium cabins” that feature larger floor plans and additional amenities over our standard units. You can learn all about them on our website if you’re interested in exploring whether they’d be a better fit for you. Please accept our apologies if you felt that our front desk team was not able to provide you with the level of assistance that you needed. We typically excel at helping guests plan their NYC adventures and will be examining why we fell short during your visit. YOTEL is constantly improving so please consider making us your home in the area again as we’re sure that we can provide you with a better overall experience.

Take Care,
The YOTEL Crew

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