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Traveler rating
6,606
4,598
1,167
481
428
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84 - 89 of 13,280 reviews
Reviewed 4 weeks ago

The rooms are tiny, the fixtures are falling apart, there's mold in the showers, the rooms have a weird stench, the staff is apathetic, the food is barely edible. Other than the location there is no possible reason to stay here.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tarunsingh281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at YOTEL New York, responded to this reviewResponded 4 weeks ago

Hi Tarun,


We appreciate you reaching out with your feedback, and while we are glad that our Times Square West location suited you well, we sincerely regret to learn that your hotel experience fell short. This is certainly not indicative of the level of service that we pride ourselves on, and your comments will be discussed internally as well as used in our continued training. We hope that one day we will have the chance to earn back your trust, and we invite you to be in touch if we can assist in planning your return.

All the best,
The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel is set up as a modular experience small rooms, but cool amenities. Citizen M hotel would be the newer version of this concept.
The staff was nice, neighborhood just ‘ok’.
Easy to get to and for this week the price was high but lower than other options.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dbernauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at YOTEL New York, responded to this reviewResponded 4 weeks ago

Hello,

We are glad to read that you enjoyed our tech-forward concept as well as the innovative design of our cabins, though we regret that we did not fully win you over on this visit. We hope to have another chance to further impress, and we invite you to join us again on your next getaway.

All the best,
The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great Place to stay on the W Side. This is the third time that I have stayed in this facility, everything was exactly as expected from previous trips. You really can come and go as you please, no lengthy check in or out. It's Fun!

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank CliffSight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_mgmt_team_365, Manager at YOTEL New York, responded to this reviewResponded 4 weeks ago

Hi there!

It is always a pleasure to have you with us, and we thank you for taking a moment to spread the word about our fun YOTEL experience. As you noted, we designed our speedy self-service kiosks to ensure that our guests spend less time in line and more time enjoying their getaway. We are thrilled to read that this continues to impress, and we look forward to visit #4!

Cheers,
The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Good use of technology, although TV orders did not work. Optimize the reduced space of the room. The bed system seemed great, besides being very comfortable. In many occasions ice was not obtained in the machine and it would have been good to have a coffee maker in the room

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Karekin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 4 weeks ago

Hi Karekin,
It is a treat to know that your overall experience at YOTEL was a memorable one! Thank you for your thumbs up on our tasteful use of technology. Our team strives to stay on the cutting-edge so your seal of approval means a lot. We will be sure to discuss your constructive feedback internally and apologize for any inconvenience that you encountered with your television and ice-machine. We hope to welcome you back soon!

Cheers,
The YOTEL Crew

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Reviewed 4 weeks ago

The room was perfect for me and my daughter - might be uncomfortable if you are traveling with a friend, not much privacy in the bathroom area - pretty close to everything - nice rooftop restaurant/bar

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank gf2portrichey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_365, Manager at YOTEL New York, responded to this reviewResponded 4 weeks ago

Hi,
Thank you for letting our team know that YOTEL took great care of you and your daughter! It was a pleasure welcoming you both and we can’t wait to treat you to an even better stay during your next adventure in the area.

Cheers,
The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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