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All reviews mission control the galley free muffins times square new york fourth floor rooms are small your luggage port authority javits center modern hotel hell's kitchen hudson river queen bed few blocks loved this hotel coffee machine
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Reviewed September 5, 2018

I booked this hotel for its robot and adjustable bed and enjoyed the experience. I brought a yoga mat and was able to practice in front of the window to enjoy NYC view. However, I don't think I would stay here since I have already tried it. Pros - bath soap and shampoo were great, decent sized room (queen), comfy bed, full service and amenities (gym, restaurant, bar), safe location, near lots of food options. Cons - 10th ave was too far west for me to get to meetings in times square/bryant park, I felt nickled and dimed for being charged specific amounts for left luggage ($2/ bag) and extension ($30-60 depending on how long you want to extend), service was just ok here. For the price, I suggest going somewhere else like a hilton. This place definitely caters to tourists.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank funtravelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded September 6, 2018

Hi Jolene,

We appreciate you paying us a visit and we’ll be sure to thank YOBOT for inspiring your visit! It’s wonderful to know that you so thoroughly enjoyed those gorgeous NYC views as well as our Urban Skincare Co. products and other YOTEL amenities. It was a treat to have you here and we hope you’ll come to hang out with us again, if not to spend the night, perhaps for a drink on our outdoor terrace on FOUR. We’d love to have you!

Best,

The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

First, the design of the rooms is essentially perfect for what you need during a short stay in NYC where you will most likely not be spending a lot of time lounging in your room but out and about. A lot of thought went into making it work and it clearly does. Yes, the “cabin” is small-about 170 sq. ft. But it never felt cramped unlike, say, other microtels like in the Ibis chain. And ever feature is modern and easy to deal with. And the adjustable, moving queen size bed works like a charm and is very comfortable. The only thing missing was an ice bucket-strange, because that is essentially a couple of dollar item. The sound proofing is pretty good though even on the 26th floor you still can clearly hear sirens and honking.

And the kicker was the check in. We were on a red eye and arrived at 7:30 am on a Friday on a holiday weekend and expected to have to check our carry ons and then head out for our morning/early afternoon activities. Lo and behold, not only did they get us into a room right away with a smile at the front desk but it was an upgrade to a full city to the right and a Hudson River view to the left-on the next to top floor. Frankly, we were blown away! And to top it off, loved the “Yobot” automated system that holds your luggage after you check out if you have a flight later in the day.
In all, this place was, again, perfect for what we needed with a location within walking distance of Broadway/Times Square as well as just a block away from the amazing Peruvian restaurant, Pio Pio and with a CVS right across the street.

In short, unless you want to share a bathroom or be in a past its prime place nearby, I don't think there is a better deal than this in midtown Manhattan.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Wolverine154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded September 6, 2018

Thanks, Wolverine, for checking in and checking us out! We’re so glad that we ticked all the boxes for your ideal New York accommodations. From our comfy cabins and friendly service to more unusual bits, such as those killer views and helpful YOBOT, we’re elated to have won you over with all that YOTEL has to offer! We hope our vibrant neighborhood and innovative concept will bring you back for some more YO-time very soon!

Cheers,

The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2018

Me and my partner stayed at Yotel in New York for 4 nights, we paid extra to stay within the "Queen Executive suite" which we felt was a good find based on the photos of it online. We paid £860 for the four nights which we felt was good for the location.
We arrived before check in and the hotel does give the option for you to pay $2 per item to leave it in the hotel lobby or the YOBOT however this was full during our stay. We were happy to do this so we could begin exploring the big apple!
Check in was from 3pm, we returned at 3:30pm to be told our room was still not ready, our receptionist was extremely helpful and offered us a $40 bar credit to use on the onsite bar, our room did not become available until 4:20pm. We didn't get her name but she was extremely helpful with any questions we had.
When arriving to the room, we loved it, an amazing view of New York from the 24th Floor! As we arrived early, we actually got some choice of room so opted for the highest room possible, well worth it in our opinion.
Our air con wasn't the best, we often found that the room was still very warm even at night, temperatures outside were hot during our stay but we found the corridor was significantly cooler than our room on our return every night,
Although it didn't bother us as we travelled as a couple, the en suite door was just a plain transparent glass sliding door and as such, lacked privacy. We also found that the ensuite would become completely soaked after a shower as there was only a curtain instead of a screen in the shower cubicle, this made the floor a significant hazard for us. I would have liked some non-slip surfacing on the toilet side of the en-suite to avoid this. We both felt that If you are travelling with friends or family, this would have been a bit uncomfortable and a bit of a dealbreaker.
When we left to explore the city the next day at 7am, we assumed our room would be cleaned so we left $10 on our pillows to tip the cleaners, when we returned to the room later that day at 5pm, our room still hadn't been cleaned, our tip was still there. This was not an issue after this but at the time it did seem inconvenient namely due to the issues with the shower room as stated.
We left the Yotel feeling that although it was a good stay, there were some issues that meant we did not feel it was worth five stars. It's a strong choice if you are looking to stay in Manhattan, but I would also consider other options should you agree to go and visit New York city, especially if you are not travelling as a couple.

Room tip: Arrive early if possible to choose the floor you can stay on, the higher the better
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded September 6, 2018

Thanks, Matthew, for making us a part of your NYC experience and for sharing your detailed review. It’s wonderful to know that our crew took great care of you and made you feel welcome upon your arrival, and we’re glad your great city view took your breath away! Please accept our apologies for the AC issue you mentioned and the oversight by our Cabin Crew after your first night. We strive to impress, and we will use your comments to help us further elevate the YOTEL experience so that we may do just that. We hope you’ll give us another chance to win you heart in full!

All the best,

The YOTEL Crew

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Reviewed September 4, 2018 via mobile

Don’t let these chinese-made LED lights fool you! Extra-small rooms, hospital-like bed, no fridge, no tea making facilities, tired cabins (they are not called cabins, not rooms for nothing) and the stuff can barge into your room in the middle of the night and kick you out for no reason at all.

Date of stay: September 2018
Trip type: Traveled on business
2  Thank Spusekatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded September 7, 2018

Hi Spusekatt,

We want each of our visitors to enjoy a good night’s sleep in our comfy cabins, and we’re sorry to learn that this was not your experience. Without more detail, we regret that we cannot comment on your particular situation, but we want to assure you and others that what you have described is certainly not typical of a stay with us.


The YOTEL Crew

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Reviewed September 4, 2018

Really had a good time when we visited last month. The staff was friendly, helpful and informative and the room was really funky and modern. The only thing it could have used a a small fridge in the room and judging from the imprints in the carpet, one had been there in the past. We would go back again and recommend it, but would check first about the fridge as filling things with ice was a little inconvenient.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Pivobud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Mgr_365, Manager at YOTEL New York, responded to this reviewResponded September 6, 2018

Hi Pivobud,

We appreciate you staying with us while in New York, and we’re glad to see that our crew took good care of you and made you feel at home! We do have a limited number of micro-fridges available at no charge when requested, so do let us know when you’re planning to be back so that we can get you all taken care of. You’ll be surprised how much comfort we can stash in those cabins!

Best,

The YOTEL Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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