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Reviewed October 6, 2017 via mobile

Very hard to rate this hotel. Thought this hotel was nice looking on the website but in reality it felt like staying in a hospital room. Hotel room had a funny smell and was not really clean. Just to make people aware this is a self check in hotel.

Stayed: September 2017, traveled as a couple
Thank princesstiny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph-YotelGM, General Manager at YOTEL New York, responded to this reviewResponded October 9, 2017

princesstiny,

We are very sorry to hear that your stay with us wasn't pleasant. We try to be as specific as possible as to what our rooms look and feel like. If you would like to give us another try in the future, please reach out to me at joseph.turano@yotel.com, so I can personally show you how great YOTEL is.

Regards,
Joseph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2017

I choose Yotel after a bit of research in the UK as a present for my wife’s 60th Birthday. I was unsure about the location as I had never been to NYC before. However, the location was excellent. It was mid-Town, great position to travel north or south, far enough out to be away from the mayhem of Times Square. The automated checking was great, quick and efficient. The Ground Control team were friendly, approachable and knowledgeable, great ambassadors for the hotel.

The cabins are small, but they work, after all, your on NYC to see the city, not spend time in a hotel room. The cabin was clean, bright, great shower, and the bed was brilliant, very comfortable. The hotel had good catering and bar facilities, although expensive, however that is more to do with the Sterling/US Dollar exchange rate.

I would re ommend this Hotel, and will certainly use this hotel on my return, and any other in the chain if it works for my holidays.

It is refreshing to be able to give a positive review. Well done Yotel.

  • Stayed: October 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SUB999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph-YotelGM, General Manager at YOTEL New York, responded to this reviewResponded October 9, 2017

Sub999,

So wonderful to hear that your present of YOTEL was appreciated! Kudos for the mentions of the excellent location, kiosk check-in, and most of all the great Ground Control Team!

We look forward to having you back.

Regards,
JOseph

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Reviewed October 5, 2017

Love the location of the Yotel . When i got there i was a bit lost. first i was not aware that i had to check myself in at the computers which did not work well so then i had to follow the crowd tot he 4th flood where i met a counter, a lounge area, a club and more elevators. Now you might say i did not do my research but i did. The 4th floor was nice loved the decor, but the customer service i received was terrible. The rooms are small not more room to get around but i enjoy the decor of the room , the shower and the bed. Will i go back not sure.

Room Tip: River view is awesome
  • Stayed: September 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sarah d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph-YotelGM, General Manager at YOTEL New York, responded to this reviewResponded October 9, 2017

Hi Sarah D,

We are so sorry to hear that your experience was less than positive. Please email me with some specifics of the bad customer service you received so that I may look into it. I can be reached at joseph.turano@yotel.com

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Reviewed October 5, 2017

Me and my wife have been staying at this hotel for 3 nights and it was the best! We had a very nice view, good bed, good shower with shampoo and conditioner, iron, ironboard, laptopsafe, hairdryer. For my next stay I will visited this hotel again.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Dogac A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph-YotelGM, General Manager at YOTEL New York, responded to this reviewResponded October 9, 2017

Hello Dogac A,

So great to hear that enjoyed everything YOTEL! We look forward to having you back in the very near future.

Regards,
Joseph

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Reviewed October 5, 2017 via mobile

We got the queen room with bunk beds for a family of 4 and were pleasantly surprised at the good size for NYC. (Our room was wheelchair accessible- which may account for nice space) tween-aged kids liked the bunk beds and we liked the comfortable foam queen. Very clean, very friendly and helpful staff. Bring earplugs- it is a loud section of the city, tons of nearby street construction, plus music at the club downstairs until late. But great location and comfortable accommodation for families- luggage robot is entertaining too.

Stayed: October 2017, traveled with family
1  Thank Erica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph-YotelGM, General Manager at YOTEL New York, responded to this reviewResponded October 9, 2017

Hi Erica N,

Our bunk rooms are quite wonderful and we are glad you got to enjoy it! We are also happy to hear that you enjoyed our location and YOBOT. We look forward to having you back soon.

Regards,
Joseph

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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