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Reviewed September 4, 2017

Just come back from a 5 night stay in NYC and thought this was a lovely hotel. It seemed like a hotel that was aimed at students/young people/travellers as the rooms are quite small with hardly any storage space so as long as you don't mind living out of your suitcase you're fine. The bed was soft and super comfy. It inclined up to create a sofa with more space then reclined down to create the bed. Didn't change how comfy it was. The amenities were basic but had hairdryer and iron in rooms. The view from our Premier Queen was lovely and the staff were super friendly. Rooms were clean however the air conditioning vent/cupboard when opened was EXTREMELY dusty inside which I didn't like. Only other downside was that our curtain handle (to separate the bedroom and bathroom) broke on the first night and despite reporting it, it was never fixed and the broken fixtures remained on the floor in our room the whole time. The location was good and the price was good too. I would stay here again if I visited NYC in the future, the best hotel for the price however we didn't have to pay the experience fee. If this was included at the time we booked we wouldn't have chosen to stay here.

Room Tip: Book a premier queen as you're on the higher floors with a really good view
  • Stayed: August 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank sarah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello sarah b!

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and overall cabin product.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017

Good location, very clean & comfy rooms, nice view of NYC! Food was also very good, the terrace is so beautiful and the hotel play movies in the night, it was awesome! Love it! The staff people, almost everyone is nice and helpful! Overall we had a good trip!

Room Tip: Everything on the room was excellent!
Stayed: August 2017, traveled as a couple
Review collected in partnership with this hotel
Thank carolinesenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello carolinesenas!

We always appreciate the positive comments left by the most important people in our world; our guests. We hope you can visit us again soon.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017 via mobile

Don't know where to start, was bad from start to finish. Arrived late evening having flown in from London exhausted and just wanted to snuggle up in bed to find chewing gum on the sheets. Didn't take long to discover nothing in the room worked, basin tap came off in hand, towel rail radiator switch broken so couldn't turn off, bedside light didn't work to name but a few. Bed more of a sofa bed, and unbelievably soft, don't stay here if you have any kind of back issues or pregnant you will be crippled after a night or two. Spoke to reception next morning and it was generally get on with it nothing they could do, after 8 nights and 17 weeks pregnant I left crippled. No storage space to unpack, we were living out of bags all week. Air con sounds like a tractor so not an option to have in at night if your a light sleeper - even better when you can't turn the radiator off in August. In summary the rooms feel cheap and tacky yet this place by no means cheap! I'm astounded at how it has possibly got 4 stars and actually feel quite cheated in staying here.

Stayed: September 2017, traveled as a couple
5  Thank ABillington01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello ABillington01!

We are very sorry to hear that your stay with us was not to your satisfaction. We apologize profusely for the challenges you encountered during your stay. Our hotel cabins are kept at the utmost level of cleanliness and we are upset that your cabin did not meet your expectations.
We hope you can afford us another chance in the future.

Jose

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Reviewed September 2, 2017

Check in via the consoles wasn't successful but the desk helped. Fun music in the lift. Nice atmosphere on tthe terrace. Staff in the restaurant and terrace could be improved. Room is comfortable and clean. Only a short walk from Times Square, bus and subway. Good value, lovely stay

Stayed: August 2017, traveled with friends
Review collected in partnership with this hotel
Thank lisap007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello lisap007!

Thank you for sharing your feedback with us. We are glad to hear you enjoyed the overall hotel concept and feeling. We value your suggestions and comments so that we can continue to improve in our service.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017

The GreenRoom 42 entertainment hall, located on the 4th Floor, featured Clayton Bryant who performed selections from his newest album, Wild Horses. The audience responded with cheers and Clayton was true to form in his performance and delivery. Overall, the entertainment hall served a variety of delicious appetizers and meals.

Stayed: September 2017, traveled as a couple
Thank Carmen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello Carmen J!

Thank you so much for taking the time to post your 5 Star review with us! Our GreenRoom 42 has been getting a lot of attention lately so it is great to hear you had a great time.
Please come back again soon!

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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