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Reviews (11,868)
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Reviewed September 2, 2017 via mobile

Don't know where to start, was bad from start to finish. Arrived late evening having flown in from London exhausted and just wanted to snuggle up in bed to find chewing gum on the sheets. Didn't take long to discover nothing in the room worked, basin tap came off in hand, towel rail radiator switch broken so couldn't turn off, bedside light didn't work to name but a few. Bed more of a sofa bed, and unbelievably soft, don't stay here if you have any kind of back issues or pregnant you will be crippled after a night or two. Spoke to reception next morning and it was generally get on with it nothing they could do, after 8 nights and 17 weeks pregnant I left crippled. No storage space to unpack, we were living out of bags all week. Air con sounds like a tractor so not an option to have in at night if your a light sleeper - even better when you can't turn the radiator off in August. In summary the rooms feel cheap and tacky yet this place by no means cheap! I'm astounded at how it has possibly got 4 stars and actually feel quite cheated in staying here.

Stayed: September 2017, traveled as a couple
5  Thank ABillington01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello ABillington01!

We are very sorry to hear that your stay with us was not to your satisfaction. We apologize profusely for the challenges you encountered during your stay. Our hotel cabins are kept at the utmost level of cleanliness and we are upset that your cabin did not meet your expectations.
We hope you can afford us another chance in the future.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017

Check in via the consoles wasn't successful but the desk helped. Fun music in the lift. Nice atmosphere on tthe terrace. Staff in the restaurant and terrace could be improved. Room is comfortable and clean. Only a short walk from Times Square, bus and subway. Good value, lovely stay

Stayed: August 2017, traveled with friends
Review collected in partnership with this hotel
Thank lisap007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello lisap007!

Thank you for sharing your feedback with us. We are glad to hear you enjoyed the overall hotel concept and feeling. We value your suggestions and comments so that we can continue to improve in our service.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2017

The GreenRoom 42 entertainment hall, located on the 4th Floor, featured Clayton Bryant who performed selections from his newest album, Wild Horses. The audience responded with cheers and Clayton was true to form in his performance and delivery. Overall, the entertainment hall served a variety of delicious appetizers and meals.

Stayed: September 2017, traveled as a couple
Thank Carmen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 5, 2017

Hello Carmen J!

Thank you so much for taking the time to post your 5 Star review with us! Our GreenRoom 42 has been getting a lot of attention lately so it is great to hear you had a great time.
Please come back again soon!

Jose

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Reviewed September 1, 2017

Very good value for money. Small but very modern room. It was very lively on the "Four", great terrace. Little bit far away from Metro station but if you like to walk it will be OK (15-20 minutes to Times square).

Stayed: August 2017, traveled as a couple
Review collected in partnership with this hotel
Thank Kresimir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 2, 2017

Hello Kreso-Zgb!

Thank you for your comments, we really appreciate that you took time to give us valuable
feedback.
Come back again soon.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2017

Had an excellent time at hotel.room was excellent. very easy to check in no hassle and very simple.nice bar layout on the terrace .walking distance to times square and the concierge were very helpful and organised our taxi to the airport. Well recommended.

Stayed: July 2017, traveled as a couple
Review collected in partnership with this hotel
Thank deanwH8343GS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose N, Manager at YOTEL New York, responded to this reviewResponded September 2, 2017

Hello deanwH8343GS!

Our sincere thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our crew members, who work hard each day to make sure valued customers like yourself, are looked after.

Jose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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