I stayed at Yotel at the end of October 2013 while I attended Photo Plus at the Javits Convention center.
The two major disappointments were the customer service and the room itself.
When I arrived I tried to check in via the computer in the ground floor lobby but it said there were no rooms for me. My reservation had been made through the convention center because my boss was a speaker and I requested a second room to be booked with his. I stood in front of a guy at the podium who was on the phone. He never once looked at me or acknowledged me. The bell hop was the one who was supper helpful. He apologized for the guy at the podium and then helped me check in on the computer which worked.
I returned from a very late business dinner around midnight one night. I stopped at Mission Control to ask about getting additional tea bags for the shared kitchen thing on each floor. The guy said that even though they were all gone the night before it would have been restocked by now but I could call down to him if there weren't any. So I went to the galley on my floor and found only one tea bag. When I tried to get hot water it asked for a password (it didn't do this before, it was clearly malfunctioning). I used the phone by the elevators to call him on my way back to my room. He said they would send someone up.
This is a case where you should offer to bring hot water to the guests room to make up for the previous issues. But they did not do this.
When I checked out I tried to save my little company some money and use my AAA card. After a bit of runaround it was found that I had already received a discount through the Convention Center. I would hate to know what full price is if discounted is $300/nt! The staff should be trained so I did not need to wait while they tried to figure out my request which did not pan out.
The room, as expected was extremely small. The bed was not terribly comfortable because it turned into a large couch during the day. FOr being what I thought was a fairly new hotel the walls and furniture where quite scratched and a bit dirty.
THey are trying to make the space cute and functional but I just felt like I was overcharged for a dirty old room on a cruise ship.
The best part about this hotel was the location. It was only about 4 blocks to the convention center. A long walk but not too bad and closer than anything else.
- Official Description (provided by the hotel):
- YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, Orbitz, Cheap Tickets, TripOnline SA, getaroom.com and Cancelon so you can book your YOTEL New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Yotel New York At Times Square West Hotel New York City