I have never had such a bad experience in a hotel before. I will never return to the Yotel or and Yo! brand companies ever again.
We originally made our reservation a couple months before we visited. We were quoted a really low rate and we asked if that was correct. The lady said yes and sent us a confirmation with that rate. When we checked in the manager told us there was no way she could honor that rate because it was pretty low. We even had the confirmation from the hotel and showed her. Eventually, she told us she would look in the matter and we could store our bags at the hotel and go out to the city if we wanted. It is a good thing we decided to go out in the city because when we got back 7 hours later, we ended up waiting an extra hour to check in because the problem wasn't resolved. FINALLY, 8 hours later, we were given the rate we were quoted and were able to check in. We finally get to the room and get ready because we had tickets to a show that night. We were at the very end of the hallway and we can hear this loud, high pitched noise coming from the elevator. We tell the desk and they said oh well they elevators are broken. VERY COMFORTING!
The next morning we wake up and are relaxing in bed and A BUG FALLS FROM THE CEILING ON US. We were kind of disgusted but understand that bugs get in.
That day we dropped off dry cleaning. They told us that since it was after 9 am it wouldn't be back the next day but the day after. No big deal. Two days later, we still hadn't seen it. We asked the desk and they said they would call our room in 10 minutes to tell us what they could out. A hour later, I decide to call back because we were on our way to a wedding and really needed the jacket. They said that they had found the jacket and it would be up in 5 minutes....an hour later, we call down again getting worried because we needed to leave soon. They told us it would be up shortly. About 5 minutes later a gentleman knocks on the door with the dry cleaning and tells us the elevators are broken and that's why it took so long to get us our dry cleaning. What?! Were the stairs broken too? Apparently the employees are just incredibly lazy.
That same day, when we go to our room around 3, our room hadn't been cleaned. We called down to the desk to make sure they were going to clean the room. We were assured they were going to and that the housekeepers get done at 10pm. We got back from the wedding around 1:30 and our room wasn't clean! Now we know why there are bugs in the rooms!
Another night we were there, the fire alarm went off about 12:30 am and about every 15 minutes after! Not only was the alarm going off all night but every time the alarm went off and even times the alarm didn't go off, a gentleman would come over the loud speaker and say it was a false alarm! A couple times he left the loud speaker on and had full conversations with other employees! Finally around 3 or 3:30 they called the fire department. I understand that fire alarms are for the most part uncontrollable. What I don't understand is why the fire department wasn't called sooner and why the loud speaker was used every time the alarm went off AND at times the alarm didn't go off.
The one and only redeeming quality was the bar and sunday brunch. The employees in the restaurant and bar were the best employees and most accommodating. When we go back to the New York we will never stay at the Yotel again! We might go back for the brunch.
- Official Description (provided by the hotel):
- YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more less
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- Also Known As:
- Yotel New York At Times Square West Hotel New York City