We stayed here 12/29/2012 and 12/30/2012. 12th floor. Initially we loved the corner room we had and thought it was a great location. The morning of 12/30 we awoke early after 5 hours sleep to find small, translucent with red center, slow-crawling bugs of different sizes on and around our pillows. We checked our mattress on arrival and found nothing so we either didn't check well enough or the brown fabric head boards are where they live, as we didn't check it at all.
After reporting the bugs and having the head of housekeeping come up to view the crawling bugs, we were promptly moved to a different room on the 4th floor but it was impossible to sleep the second night in this hotel. To their credit, they immediately offered to dry clean whatever clothes we gave them but would not refund any of our stay because we purchased through Hotwire. Hotwire did end up refunding the first night stay for us. Now we have to hope that we didn't bring these bugs home with us.
The frustrating part from our perspective is that they had no action plan for us other than, we'll clean your clothes and move you to a new room. You would think in the city with the most bed bugs there would be some type of handout to give people that provides advice, answers questions and maybe some free pest control spray to put on our luggage and the clothes we were wearing that could not go to be dry cleaned. You know, like a now-that-you've been-violated-by-blood-sucking-vampire-bugs, here is what you need to do to minimize the chance of bringing these bugs to your home kind of information sheet. It was very haphazard and horrifying. Never again.
- Official Description (provided by the hotel):
- The ultimate New York experience awaits you at The Court. While many hotels leave you feeling claustrophobic, The Court’s 199 spacious guest rooms (Superiors begin at 350 square feet) allow you to spread out in comfort and style. Signature Suites include the Empire Suite, the Chrysler Suite, and our fabulous Terrace Suites, featuring outdoor terraces with views of the city skyline. When you venture out, you will find yourself just steps away from Grand Central Terminal and the iconic Chrysler and Empire State Buildings. Icon Restaurant serves a variety of breakfast options each morning, while Court Bar mixes handcrafted cocktails by night. ... more less
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- Also Known As:
- w New York City
- The w Hotel
- w Hotels New York City
- w New York Court