I stayed at this hotel for a week and the service I experienced was amazing. As soon as you walk in you are greeted by the staff. The decor and ambiance of the hotel is very chic, modern, and beautiful. My checking in process was very easy. I received the keys to my room and upon entering my room I did not realize that this hotel was more of a boutique style hotel as the rooms are smaller which is typical of many hotels in the New York area. After seeing the size of the room, I went to the front desk to ask if I could move into a bigger room because I like a lot of extra space, and they informed me that the rooms are that size because they want you to spend majority of your time out exploring the city, which makes total sense! After explaining the concept of the rooms to me the staff member offered to place me into a larger room and she gave me a key to the larger room so I could view it before making my decision. I ended up staying in the room I was in but I was very impressed that they were willing to move me into a larger room. The service in general was outstanding. The management team was amazing and accommodating and checked in with me to make sure I was taken care of and if there was anything extra I needed. Overall the experience was fabulous and when I come back to NY I will be staying at the Row Hotel!
- Official Description (provided by the hotel):
- The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more less
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