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“Good Price for Location and Service” 4 of 5 bubbles
Review of Row NYC Hotel

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Row NYC Hotel
Ranked #327 of 477 Hotels in New York City
Gilbert, South Carolina
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good Price for Location and Service”
4 of 5 bubbles Reviewed July 30, 2014

My family of 4 recently spent 3 nights here and received good service and quality for NYC hotel. The location is a block off the Times Square center, so you could get away from the crowds, but still be in the heart of it all. We stayed on the 17th floor which gave us a great view, but did not drown out all the city noise, which is part of the fun of visiting the city! The rooms were cozy but comfortable. Space is not a luxury you will get in the city, but we had two teen boys sharing our room and we all did just fine. The only issue we had was on the last night, the fire alarm went off and due to that, the constant announcements and "non-english" speaking folks on our floor who stayed out in the hall trying to ask people to translate for them. It lasted until well after midnight, so for those of us who needed to get up early and get moving, it was a restless night. The kids couldn't get back to sleep, due to their fear of something really being wrong!
A 5 star review goes out to Lori at the front desk who spent time with me helping me figure out the best route to take to get to Jersey City the following day to pick up a rental car. She was very kind and patient to this southern gal, and I enjoyed talking with her and her directions were spot on!!!
Overall, our family enjoyed our stay at Row NYC, and would stay here again!

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Stacy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, August 4, 2014
Dear Stacy K,

Thank you for taking the time to review our hotel. We are thrilled to hear you enjoyed our convenient location and found your room to be cozy yet comfortable. It gives us great pleasure to know you and your family had an overall pleasant stay with us during your trip to the Big Apple. We do apologize for the scheduled fire alarm testing being performed during your stay. We thank you for your kind comments recognizing our 5 star customer service driven employee, Lori. We look forward to your future stay with us!
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13,523 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Las Cruces, New Mexico
1 review
5 of 5 bubbles Reviewed July 30, 2014

We enjoyed our stay and found the staff to be very helpful. Well located for many theatres and good food. The room was large by NY standards and the novel elevator system is quite efficient. The in hotel convenience store had both USA Today and the NT Times

Room Tip: check deals on Internet
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gordon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, August 4, 2014
Dear Gordon H,

Thank you for your wonderful review of our hotel. We are so glad to hear you found our staff to be very helpful, and enjoyed our unbeatable location. We strive for efficiency throughout the hotel, and are delighted to hear your comments regarding our elevator system are indicative of this. We hope to host your future stay in NYC!
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London
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 30, 2014

My brother and I stayed at the Row NYC on our first ever trip to New York. The hotel is in a fantastic location, minutes from Times Square and the Port Authority Bus Terminal which we used several times, the staff, albeit slow at times, were very helpful doing everything we asked of them.

Overall we had a great holiday which the hotel helped to contribute towards, I would happily stay at the Row NYC again providing we got the same room as the others did look tiny.

Thanks

Jon

Room Tip: Ask for a room which has been designed for disabled guests, the rooms are much larger and easier to...
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  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, August 4, 2014
Dear Jon C,

Thank you for your lovely review of our hotel. We are overjoyed to hear you and your brother enjoyed your first trip to NYC while staying with us. It gives us great pleasure to hear you loved our fantastic location and that you found our staff to be helpful. We hope to host your future visits to our exciting city!
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Ashland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 29, 2014

Recently stayed at the Row NYC with my son. It could not have went any smoother. From the friendly valet, greeter and front desk that allowed us to check in early. There are some really good restaurants all around the hotel. The concierge desk helped get tickets and provided advice and directions. The rooms are small but that is expected in New York City. The next visit to New York will include a stay at the Row NYC.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OutofTowner48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, July 30, 2014
Dear OutofTowner48,

Thank you for your wonderful review of our hotel! We are overjoyed to hear you and your son enjoyed a pleasant and comfortable stay with us. We are so glad to hear you were able to check-in early and greatly appreciate your lovely comments recognizing our friendly and helpful staff—from our valet to our concierge personnel. We do regret to hear you found your room to be on the smaller side, however, we do offer larger room sizes and layouts and would be happy to assist you in securing a larger room for your return visit. We look forward to your next stay with us!
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San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 29, 2014

Don't be fooled by the central location. You won't receive a warm welcome at check in or checking out. During check out and an attempt to resolve our overcharged invoice for two nights valet parking while both front desk staff rudely dismissed us without investigating. No responsibility, no apology - We stay in many NY hotels for business and pleasure and understand room constraints, the staff we rude,abrasive and inhospitable.

Room Tip: go elsewhere, the 'deluxe' rooms with city view are like dormitories.
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  • Stayed July 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank mikru2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, July 30, 2014
Dear mikru2014,

Thank you for sharing your candid review of our hotel, as it can only allow us to improve for the future. We regret to hear you had anything but an exceptional stay with us. Our sincerest apologies regarding the less than stellar front desk experience you endured. These are not our service standards, now are they the ones we wish to propagate. I would be more than happy to discuss these concerns with you, feel free to reach out to me at GM@rownyc.com. We truly hope to have the opportunity to regain your confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Guadalajara, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

I love the location and also the desing of the rooms , the price is excellent and your have a lot of optiones to get a room , the website provide you the all information about it so you can booking there.

Room Tip: Check the view options are awsome
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  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alejandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, July 30, 2014
Dear Alejandra M,

Thank you for your amazing review of our hotel! It gives us great pleasure to know you loved our unbeatable location, the design of our rooms and found us to be a good value. We designed our website in efforts to make it as user-friendly as possible, and are delighted to hear you found all the information you needed to book with us. Thank you for choosing Row NYC, we hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 29, 2014

Nothing could have been better. Row had the most comfortable beds, clean rooms and the staff was helpful and friendly. Me and my sons first trip to nyc was perfect! Will definitely stay at row nyc again!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dransonnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, July 30, 2014
Dear Dransonnet ,

Thank you for you taking the time to review our hotel. It gives us great pleasure to know you enjoyed out comfortable beds, clean rooms and our helpful staff. We are delighted you and your sons had a perfect first trip to New York City, we look forward to welcoming you back with open arms!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Row NYC Hotel

Property: Row NYC Hotel
Address: 700 8th Avenue, New York City, NY 10036-3901
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #327 of 477 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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