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“Excellent location”
Review of Row NYC Hotel

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Row NYC Hotel
Ranked #352 of 469 Hotels in New York City
GreenLeadersGold level
Reviewed July 12, 2014

This hotel is in a fantastic location, very close to Times Square. Staff at the door and on check in were very helpful and very friendly. Room was very quiet despite being so close to Times Square.
Only down side was that the room and bathroom were very small. Wifi was free for use on one device but anything more than that had to be paid for. However these are small complaints, overall, an excellent experience, would recommend this hotel and would definitely stay there again.

  • Stayed: July 2014, traveled with friends
    • Value
    • Rooms
    • Service
1  Thank Ann Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 14, 2014

Dear anmaca,

Thank you for such a wonderful review of our hotel. We love that you were able to enjoy the bustling energy of Times Square, yet also relax in your quiet guestroom. We thank you for your kind comments recognizing our helpful and friendly staff. We look forward to hosting your next visit to New York City!

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13,653 - 13,659 of 19,275 reviews

Reviewed July 12, 2014

I reserved 3 days with Row NYC recently for a trip with my son, prepaying with points from my credit card rewards account. I had to cancel my trip to NYC, though, as my back went out just before we were to fly out.

Even though the reservation was non-refundable, Row NYC staff went beyond the call of duty and worked with my credit card company to get me a full refund, which exceeded my expectations.

As soon as I heal and can reschedule, you can be sure that I'll be knocking at Row NYC's door.

  • Stayed: July 2014, traveled with family
    • Location
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded August 5, 2014

Dear Michael D,

Thank you for taking the time to review our hotel. We regret to hear you were unable to make it as planned, but are glad to hear we were able to resolve the non-refundable concern. We hope you feel better and look forward to welcoming you with open arms!

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Reviewed July 10, 2014

I stayed here September 2013 when it was still The Milford and renovations were being done, even with the renos you weren't inconvenienced and it was quiet for the location - Time Square just around the corner. The beds were comfortable and wifi worked without a problem.
If I had to say a negative it would be that the lifts were really slow and some mornings it took a while before a lift arrived that had room for more BUT i'm sure with the new renos this has been addressed.
I will defiantly be staying here when I return to NYC!

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Service
Thank Loomoo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 14, 2014

Dear Loomoo11,

Thank you for taking the time to review our hotel since your most recent stay in 2013. We are glad to hear you enjoyed your overall stay. We have made significant improvements throughout the hotel and hope to showcase all our many upgrades—especially our modern and super-efficient elevator system. We hope to have you back soon and welcome you to Row NYC with open arms!

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Reviewed July 10, 2014

As many others have stated, the rooms are rather small. Our room was smaller than many of the hotels I have stayed at in Europe. The check in experience was less then stellar. There were three employees standing behind the check in counter that couldn't seem to help any guests when approached. We instead had to wait for the one employee that could check in guests, so what could have taken one minute took ten. If you are going to have employees in the view of guests, they should be able to assist them.

Room Tip: Ask for a room that doesn't face 8th ave, or you will need to pump up the A/C to drown out the t...
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  • Stayed: May 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank robbasax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 11, 2014

Dear robbasax,

Thank you for reviewing your stay with us. We are honored to have hosted your visit to New York City. We regret to hear that your stay with us was anything but exceptional. We apologize for the inconvenience you experienced at the front desk while checking in. The appropriate department heads have been notified and further investigation is being performed regarding this matter. We strive for efficiency throughout our hotel and hope to provide a seamless check-in experience for all our guests. We hope to see you soon!

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Reviewed July 10, 2014

Room was amazing with a city view!! And TONS of room which is very hard to find in a NYC hotel room without paying an arm and a leg!! Close distance to amazing restaurants, subways, times square, and central park!!! Would stay here again!!!

Room Tip: Any room is great! They are designed to not feel cramped!!
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  • Stayed: September 2013, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 11, 2014

Dear Michelle M,

Thank you for your fantastic review of our hotel. We are overjoyed to hear you loved your room and appreciated the amazing city view. We are in the front ROW and center of many New York City attractions and are delighted to hear you found our location so convenient. We look forward to hosting your next trip to our vibrant city!

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Reviewed July 10, 2014

I did read the reviews and as a traveler always wishing to give hotels the benefit of the doubt i chose the Row with my partner as the location of our first three nights stay in New York before travelling to the west coast on a two week vacation.
For a long weekend or an overnight stay this place is ideal however with two fully loaded suitcases it is not! The wardrobe given over to my partner only managed to take up about four items with our two suitcases staying on a very crowded floor being used as storage space.
I cannot be critical of the hotel as i read the reviews and i am sure you cannot get a place on the edge of times square cheaper. The reception staff were helpful and the cleanliness of the rooms cannot be faulted though i think the maid would have only spent seconds hoovering the few inches of floor space left around our suitcases.
I would stop again for a short break but not if on a protracted holiday stay.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 11, 2014

Dear Robert W,

Thank you for taking the time to review our hotel. We are honored to have hosted your brief stop in New York City. Although we are glad to hear you appreciated our supreme location and clean rooms, we are disappointed to hear you found your room to be on the smaller side. We do offer larger rooms with various layout options, I would be more than happy to assist you in booking a more suitable room size for a future stay with us. We thank you for your kind comments recognizing our helpful staff. On behalf of Row NYC, we hope to see you soon!

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Reviewed July 9, 2014

Only Stayed for a few hours but although the space was very small the room was clean and you can't beat the location. Right in the heart of times square. the lobby had apple work stations for checking the internet and such and the lobby bar looked preety happening. However do to my schedule did not get a chance to experience. Would stay again.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Service
Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded July 10, 2014

Dear Nick T,

Thank you for sharing your experience with us. We are so glad to hear you appreciated our convenient location and the internet lounge in the lobby area. We regret to hear you found the rooms to be small, I would be more than happy in assisting you secure a larger room category for your future stay. We hope you have the opportunity to experience all Row NYC has to offer during your next stay with us.

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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #352 of 469 Hotels in New York City
Price Range: $138 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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