I book this hotel via Expedia last August and since then I've been a bit worried about the bad reviews this hotel gets. I have just returned from staying there for 5 nights and had a wonderful experience. Let's deal with all those complaints;
Check in. We arrived at 1pm on a Saturday and waited about 10 mins and they let us check in.. My brother arrived at 5pm and it only took him 10 mins a well
The lifts. Why do people complain about these, you punch in ur floor number and go it ur allocated lift which takes u straight there. It's a great system
Room size. Ok these rooms are not massive but neither are they the cramped box size people say. Wow had a 2 bed double which was adequate and my brother had a double. Both roomswhere clean, enough space and ok size bathrooms.
Wifi. It's now free for the first device and $2 a day for each additional device.
Staff could not have been more pleasant and helpful and the bar area has a lovely feel to it with a jazz band on our last night.
On the morning of departure we had a note pushed through our door telling us how to check out.
This hotel is not 5 star but we did not pay 5 star prices. It was a great place to stay, not just for the location but because it's a great hotel.
On waiting for my baggage I got talking to other guests who had read similar reviews like me and they also could not fault it.
Don't listen to those moaners, if u want to find fault I am sure u will but that can be said of anywhere
Thank you to everyone at the Row for a great time
- Official Description (provided by the hotel):
- The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more less
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