I stayed here twice last week after making a reservation through booking.com. I would have cancelled the second stay. However I had made a non-refundable booking and therefore this was not possible.
Although I hated this place, let me attempt to write an unbiased review. Let me begin with the positives. Conveniently located. Penn Station, Port Authority, Times Square and lots of other touristy places are within walking distance. There is a 7 Eleven and a CVS within walking distance. The room has a small LCD TV. However hard I try, I really cant think of any more positives.
Things I didnt like- (i) absolutely no service; (ii) no breakfast (despite paying USD 250 per night; (iii) rude/ indifferent staff; (iv) average room; (v) noisy room; and (vi) bad neighborhood.
Let me explain in a bit more detail. We arrived at 2.30 PM. While the check in time was 3 PM, we requested for an early check in. We were informed that there was no availability and were asked to wait. They actually made us wait till 3.15 pm. Given that the check-out time is 11 AM and given that they are strict about it, I find making guests wait for check-in after 3 PM (even for 5 or 10 minutes) absolutely unacceptable. When we checked in, the bathroom wasnt cleaned. This has to be the craziest thing I ever saw in a hotel. We were agitated and immediately made a request for it to be cleaned before stepping out for sight seeing. The staff at the reception were apologetic and promised to have it cleaned before we were back from sight seeing. But when we returned, we were shocked to find out that the bathroom had not been cleaned. I had to make another request at the reception after which they sent housekeeping staff to our room. And they still didnt manage to do a very good job of cleaning. The housekeeping lady informed me that she didnt have the required equipment right then.
The front desk staff behave as if they are doing the guests a favour by letting them stay here. I almost felt grateful!!
Although Times Square is 3 to 4 mins walking from Times Square, the neighbourhood appears to be full of homeless people and looked unsafe. If you are coming post 10 PM I recommend getting dropped right at the entrance in a cab (even if you are coming from Times Square). However, if you are looking for excitement, then ignore my advice. :)
This is the noisiest room I have ever been in. If you are a light sleeper, you need to opt for the non road facing rooms to even have a shot at sleep.
The room is very basic but has some sort of smell which I didnt like. But then, it may just be me.
I typically like to stay at nice places and dont spending that extra buck. This time we thought of looking at cheaper options as we expected to be outside the hotel through the day. My experience with this place has re-affirmed my belief that it is better to pay and stay at nice tried and tested places than take risks like this which can put you in a foul mood and potentially ruin your holiday.
Bottomline- Even for the adventurous, dont event think about this place if it is costing you more than 125 USD.
- Official Description (provided by the hotel):
- Centrally located in New York, this 101-room apartment hotel is near Javits Convention Center, New York, New York, United States of America, Times Square, and Broadway. Other nearby points of interest includes Empire State Building. At the Metro Apartments Hotel, you’ll discover comfortable, relaxed accommodations just minutes from Times Square, at the beginning of Hell's Kitchen and a conveniently located near the Port Authority Bus Terminal in Midtown Manhattan. Our affordable apartment hotel is a convenient alternative to the many other accommodations in New York City and is the perfect choice for your extended stay vacation. You’ll enjoy easy access to the city’s diverse neighborhoods, exciting attractions, shops and restaurants. Come discover your New York City home away from home. ... more less
- Reservation Options:
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- Also Known As:
- Metro Apartments Hotel New York City